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Learning & Development

 

Human Resources Learning & Development is committed to continuous learning that goes beyond training. We offer professional development programs that give you the opportunity to gain knowledge and skills so you can make the most of your career at Smith. We believe that your professional development is a shared responsibility and collaboration between you, your manager and Smith. We expect you to come to our programs with a readiness to learn and you can expect us to provide a rewarding, relevant learning experience.

We offer programs throughout the academic year designed for Smith administrators and staff. Programs will be listed as they come available.

Eligibility

All full-time and part-time staff and faculty at Smith along with the other Five Colleges are encouraged to enroll in these programs.

Registration

Registrations will be accepted throughout the semester on a space-available basis. Select your workshops, check with your supervisor and submit your registration in one of three ways:

Waitlist Policy

When a class is full, participants will be waitlisted in the order in which their registration was received. Participants are notified once space becomes available. If there is an adequate number of waitlisted participants, we will offer the class again as soon as feasible.

Feedback

In order to better evaluate our professional development programs, we ask that you complete a Workshop Evaluation Form after attending one of the sessions. If you have questions, please contact Avril Russell in Human Resources at 413-585-2271 or e-mail hrdev@smith.edu.

Fall 2017 Learning & Development Offerings

Service Excellence

Presented by Kate Harrington, Human Resources

Effective customer service training covers more than niceties. Organizational success is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. This workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions.

Thursday, October 12, 1-4 p.m.
30 Belmont Conference Room

Presented by Kate Harrington, Human Resources

Thoroughly trained student employees perform their jobs well, become assets to your department, and make your job easier. The time you spend training your students is an investment that pays in the long run. Come learn some practical tips for training students for customer service positions on campus.

Thursday, September 28, 1-3 p.m.
30 Belmont Conference Room

Communication & Interpersonal Skills

Presented by Kate Harrington, Human Resources

When it comes to reaching peak performance, emotional intelligence is key. Research shows that emotional intelligence (EI) is more important to performance than ability and technical skill combined. But is EI a skill that can be developed in others? Absolutely. Trainer Karl Mulle has developed a half-day emotional intelligence workshop to get you started on your EI journey.

Thursday, October 19, 1-4 p.m.
30 Belmont Conference Room

Presented by Ombudsperson Michael Stephens

Meet with the college’s ombudsperson, Michael Stephens, to explore some of the challenges he has found that employees face when communicating with their colleagues or supervisors. Learn skills and develop strategies for discovering what another person may want or need, and build stronger relationships by listening effectively and finding solutions that may meet both your needs and theirs. Practice these skills in workplace scenarios and improve your ability to engage staff in constructive conversations.

No actual employee situations will be shared, but the discussion will review a variety of situations Michael has observed in his ombuds work at the college and elsewhere.

Tuesday, November 11, 10 a.m.-noon
Campus Center room 205

Presented by Sue Kline

Organize every message to achieve your purpose, and sound professional. Learn to cut excess verbiage, and adopt a firm, neutral, courteous tone.

October 23, 10 a.m. to noon
Campus Center room 204

Professional Conduct

Recommended Books

  • Pitch Perfect: How to Say It Right the First Time, Every Time, by Bill McGowan
  • Just a Job? Communication, Ethics, and Professional Life, by George Cheney; Daniel J. Lair; Dean Ritz; Brenden E. Kendall

Online Training

(Must be signed into portal): Smith College Professional Conduct online training

Problem Solving & Decision Making

Presented by Borjana Mikic and Eric Jensen

Borjana & Eric invite you to join them for a free-flowing book discussion of Designing your Life, the #1 New York Times best seller by Bill Burnett and Dave Evans. Together, we will talk about what it might look like to approach work and life as a designer would and we will try out a few of the suggested exercises first-hand. Please note that this event is open to all Smith employees, but there will also be a more directed workshop for faculty in May on designing your way through faculty career transitions. If there is sufficient interest, we will also run a more in-depth follow-up workshop for staff in the spring.

Tuesday, October 24, 2-4 p.m.
Ford Hall room 246

To reserve a spot and receive a free copy of the book, please RSVP by Monday, September 25.

Presented by Kate Harrington, Human Resources

Kitchen fire or time waster? The inability to differentiate robs us of precious time and well-being. Master trainer Lisa Downs has developed a half-day time management workshop that will teach you how to reclaim time and productivity. Come learn how to strategically manage procrastination, negotiate priorities, and exercise control over how you spend your time.

Thursday, October 26, 1-4 p.m.
30 Belmont Conference Room

Presented by Kate Harrington, Human Resources

Years ago, project managers tended to work on one or two projects at a time, But in today’s multi-tasking workplace, this is no longer possible. Join this workshop to learn practical techniques, and find ways to manage your projects while balancing your workload.

Thursday, October 5, 1-4 p.m.
30 Belmont Conference Room

Technical Skills

Presented by Heather Sharpe-Smith

Note: Space is limited to 12 participants per session. You must be able to attend both sessions.

This two–session course leads you through advanced elements of Microsoft Excel. In this session you will learn about macros, pivot tables, and analyzing data. You must have intermediate knowledge of Excel and be able to attend both sessions in order to register.

Friday, December 8, 9-11 a.m. and Friday, December 15, 9-11 a.m.
Seelye B2 Lab

Presented by Liane Hartman, ITS

Note: Space is limited to 12 participants per semester.

Let’s explore the Google Drive basic view within the Chrome Browser. What security concerns should you be aware of? What are the advantages or disadvantages of storing any or all files in Google Drive? What is the difference between My Drive and Shared with Me? Should you create the document using Google Apps or Microsoft Office? How do I share a document?

Wednesday, September 20, 10-11:30 a.m.
Seelye B2 Lab

or

Monday, October 2, 10–11:30 a.m.
Seelye B2 Lab

Presented by Liane Hartman, ITS

Note: Space is limited to 12 participants per semester.

Google Forms is a quick form-building tool that integrates directly with your Google Drive. Build secure surveys, sign-up forms, and applications easily. In this workshop, we’ll cover setting up a form, how to check and manage submissions, templates for making your forms look great, and useful add-ons to make Forms even more powerful. This workshop is 90 minutes.

Wednesday, October 18, 10-11:30
Seelye B2 Lab

Presented by Kathy San Antonio, Events Management

This demonstration will show you how to navigate the 25Live Scheduling System. In addition, it will review tips and tricks for easier use for requesting space and resources for all of your events.

Wednesday, October 25, 1–2:30 p.m.
Campus Center, room 205

Online Training

(Must be signed into portal): Smith purchased a campus-wide license from Lynda.com, a premier provider of online technology training for Smith students, faculty and staff. The Lynda library of over 1,500 courses covers all learning levels for a vast array of software, including 3D, audio, business, design, development, photography, video and web applications. Don't miss this opportunity to learn a new skill or stay up-to-date with software you already know. To start learning what you want when you want, log on to the Smith Portal and click the Lynda.com link on the General Info tab.

Cultural Competency

Here is a sampling of events that are sponsored across campus where staff are invited to attend and build on their cultural competence.

On November 2, professor and commentator Roxanne Gay is the Otelia Cromwell Day keynote speaker. The author of the essay collection Bad Feminist and the memoir Hunger, among other works, Gay will address the 2017 Otelia Cromwell Day theme "Resist. Act. Persevere."

On December 5, as part of its 20th anniversary series, the Poetry Center will host a reading by Afaa Michael Weaver, described by Henry Louis Gates as “one of the most significant poets writing today.” The son of a sharecropper, Weaver grew up in working class Baltimore to become the author of fifteen books of poems and the recipient of numerous awards. His acclaimed “Plum Flower Trilogy” tells of his search for cultural and racial identity.

On April 13, 2018, as part of the presidential colloquium, Juana Maria Rodriguez, professor of gender and women's studies at the University of California Berkeley and author of two books Queer Latinidad: Identity Practices, Discursive Spaces and Sexual Futures, Queer Gestures and Other Latina Longings, will speak on campus.

Recommended Books

  • Cultural Intelligence: Living and Working Globally, by Dr. David C Thomas

    print | ebook

  • Building Cultural Competence: Innovative Activities and Models, by Kate Berdardo

    print

Online Training

(Must be signed into portal): Smith College Cultural Competency online training

Leadership

Presented by Kate Harrington, Human Resources

Note: Space is limited to 12 participants per semester. This program requires supervisor approval. This program is comprised of five workshops focused on the basic elements of leadership and supervision. Anyone looking to improve their supervision skills is welcome to register. In order to receive certification, you must complete all five workshops:

  • Understanding Your Leadership Role
  • Crucial Conversations
  • Inclusive Leadership
  • Performance Management
  • Legal Issues in Supervision

Wednesday, September 27, 9 a.m.-noon
30 Belmont Conference Room

Wednesday, October 4, 9 a.m.-noon
30 Belmont Conference Room

Wednesday, October 18, 9 a.m.-noon
30 Belmont Conference Room

Wednesday, November 8, 9 a.m.-noon
30 Belmont Conference Room

Presented by Kate Harrington, Human Resources

This half-day workshop will help you find tools to assess leadership strengths and weaknesses. Use this to kickstart leadership in your own department by reflecting on your own leadership style, and developing a path for accountability, mission and value within your organization.

Thursday, November 9, 1-4 p.m.
30 Belmont Conference Room

Financial/Emotional/Physical Wellness

Presented by Certified Exercise Coach Judy Messer

Enjoy a restorative break for your body and mind: soothe your neck, shoulders, and eyes; unlock your hips and back; and release stress. Then return to work with more energy, clarity, and calm. No special exercise wear is required, but don't wear tight clothing or jeans that day. It is not necessary to come to every session. You can go to one session, or all; come and go as you please! Please bring a yoga mat to each session.

Thursdays*, starting September 21 through December 14, noon–1 p.m.
Davis Ballroom

*No class November 23

Presented by Certified Exercise Coach Judy Messer

Walking and boxing are both wonderful ways to connect with your breathing, alleviate stress, and gain strength. In this class you'll combine self–paced speed walks with individually structured, challenging but safe upper–body training. You'll also involve your core and the lower body to balance and stabilize your stance. You will progress with the basic boxing upper–body strikes to achieve physical and emotional strength.

Equipment needed: sneaker and fabric speed–bag boxing glove wraps or traditional fabric boxing wraps. It is not necessary to come to every session. You can go to one session, or all; come and go as you please!

Tuesdays*, starting September 19 through December 19, noon–1 p.m.
Indoor Tennis and Track Facility

*No class October 10

Presented by Mary Ann Richardson

Note: Space is limited to 10 participants.

When you complete this course, you'll receive certification in first aid and CPR. In the first–aid portion, you'll learn the basics of how to behave in a variety of emergency scenarios. In the CPR section, you'll become adept at cardiopulmonary resuscitation (CPR) and will discover what to do if someone goes into cardiac or respiratory arrest. Learn how to save a life: sign up today!

Friday, November 10, 9 a.m.–1 p.m.
Davis Ballroom

Presented by David Carboni

Did you ever consider what would happen to your family if you were to die (or became disabled)? Would they be able to continue to make the mortgage payments and have enough to cover the kids’ college expenses? Would they be able to maintain their standard to living? That’s where life and long-term disability insurance come in. The session will help you calculate if you have enough coverage and which coverage is best. Though your employer provided group term coverage provides a good base, will it be enough? This session will address these questions and where best to shop for more coverage.

Wednesday, November 15, noon-1:30
Campus Center Carroll Room

Campus Tours

Have you ever wanted to take advantage of the athletic facilities on campus, but you didn’t know how? Join this tour to learn about the locker rooms, available classes, the pool, exercise machines, and more as you learn more about our athletic facilities.

Friday, September 22, noon-1 p.m.
Meet in the lobby of Ainsworth

There is much to see at the Botanic Garden. Between the Lyman Plant House exhibitions, the Lyman Conservatory plant collections, the Campus Arboretum, and Campus Gardens, you can spend many hours exploring. Take some time out of your day to learn more about the Botanic Gardens by taking an official tour.

Tuesday, October 17, 1-2 p.m.
Meet in the lobby of the Botanic Gardens

Get to know SCMA's extensive permanent collection; learn about current, upcoming, or past exhibitions; see what events the Museum is offering for students, adults, and families. Take some time out of your day to view the beautiful art that is currently on our campus.

Wednesday, November 1, noon-1:30 p.m.
Meet in the lobby of the Art Museum


Additional Resources

Smith College

Lynda.com Technology Courses

Smith purchased a campus-wide license from Lynda.com, a premier provider of online technology training for Smith students, faculty and staff. The Lynda library of over 1,500 courses covers all learning levels for a vast array of software, including 3D, audio, business, design, development, photography, video and web applications. Don't miss this opportunity to learn a new skill or stay up-to-date with software you already know. To start learning what you want when you want, log on to the Smith Portal and click the Lynda.com link on the General Info tab.

Five Colleges

Five College Training and Development Collaborative

Faculty and staff have the opportunity to attend trainings and workshops offered by the other members of the Five College Collaborative. To enroll in programs offered at Amherst College and the University of Massachusetts-Amherst, please follow the registration guidelines and procedures outlined on their learning and development websites. If you have any questions about these programs or how to register, please contact Kate Harrington at or call 413-585-2268.

Local Resources

The organizations represented below conduct training in the local area. Please note that the college does not screen or endorse these providers. Please visit their websites for more information.

SIS (Seminar Information Service, Inc.)

This site consolidates course schedules from many top workplace training providers, including SkillPath, Fred Pryor and Padgett-Thompson. The database is searchable by topic, date and location.

Employers Association of the Northeast (EANE)

EANE provides public seminars, workshops, briefings and webinars on an ongoing basis for member companies throughout Massachusetts, Connecticut and Vermont. As a member organization, Smith College receives an automatic 30 percent discount on most training and consulting services.

E4 Health

Your Employee Assistance Program (EAP) includes a comprehensive training website with online courses, articles, videos, quizzes and assessments. To log in to the website, register with the name Smith College (case sensitive) and password (guest). The site is voluntary and confidential.