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Learning & Development

 

Human Resources Learning & Development is committed to continuous learning that goes beyond training. We offer professional development programs that give you the opportunity to gain knowledge and skills so you can make the most of your career at Smith. We believe that your professional development is a shared responsibility and collaboration between you, your manager and Smith. We expect you to come to our programs with a readiness to learn and you can expect us to provide a rewarding, relevant learning experience.

We offer programs throughout the academic year designed for Smith administrators and staff. Programs will be listed as they come available.

Eligibility

All full-time and part-time staff and faculty at Smith along with the other Five Colleges are encouraged to enroll in these programs.

Registration

Registrations will be accepted throughout the semester on a space-available basis. Select your workshops, check with your supervisor and submit your registration in one of three ways:

Waitlist Policy

When a class is full, participants will be waitlisted in the order in which their registration was received. Participants are notified once space becomes available. If there is an adequate number of waitlisted participants, we will offer the class again as soon as feasible.

Feedback

In order to better evaluate our professional development programs, we ask that you complete a Workshop Evaluation Form after attending one of the sessions. If you have questions, please contact Avril Russell in Human Resources at 413-585-2271 or email hrdev@smith.edu.

Spring 2018 Learning & Development Offerings

Service Excellence

Presented by Kate Harrington, Human Resources

Effective customer service training covers more than niceties. Organizational success is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. This workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions. Department heads can contact Kate Harrington to set up a date/time for this training for their department.

Presented by Molly Keehn Ed.D. Social Justice Educator

In this interactive session, Molly Keehn, Ed.D, will share key components of CoJourn, a peer support and goal-setting program that helps you "stay the path" and follow through on making positive changes in life with the support of another person who helps hold you accountable. Drawing upon over a decade of experience and research as a social justice educator, Keehn will contextualize the workshop by presenting current research about the impact of technology on human connection and will share some of the benefits of harnessing the power of connection to facilitate personal and social change. Participants will have a chance to self-reflect and gain clear tools and tips for ways that they can support themselves and one another to go after their big goals and dreams. The workshop will feature a number of interactive activities including:

  • Visioning and tools for setting and sustaining goals and intentions
  • The art of active listening
  • Techniques to hold a self-compassionate, nonjudgmental approach to change

Friday, March 2, 9–11 a.m.
Campus Center Room 205

Communication & Interpersonal Skills

Presented by Ombudsperson Michael Stephens

Meet with the college’s ombudsperson, Michael Stephens, to explore some of the challenges he has found that employees face when communicating with their colleagues or supervisors. Learn skills and develop strategies for discovering what another person may want or need, and build stronger relationships by listening effectively and finding solutions that may meet both your needs and theirs. Practice these skills in workplace scenarios and improve your ability to engage staff in constructive conversations.

No actual employee situations will be shared, but the discussion will review a variety of situations Stephens has observed in his ombuds work at the college and elsewhere.

Monday, March 12, 10 a.m.–noon
Campus Center Room 205

Presented by Jenny Silver, Assistant Director Human Resources

If you are new to Smith or need a refresher on the staff annual performance review and process cycle, this is a great workshop to attend.  Come to learn about the next stage in the performance review process, review the materials, ask questions, and review the new annual performance review form at any of these information sessions.

Thursday, March 1, 10:30–11:30 a.m. in Campus Center Room 103/104

Or

Thursday, March 15, 2–3:30 p.m. in the Dewey Common Room

If you have a need to review the annual review process in more detail, or receive advice on a review, please contact Jenny Silver to coordinate an individual time to meet.

Professional Conduct

Recommended Books

  • Pitch Perfect: How to Say It Right the First Time, Every Time, by Bill McGowan
  • Just a Job? Communication, Ethics, and Professional Life, by George Cheney; Daniel J. Lair; Dean Ritz; Brenden E. Kendall

Online Training

(Must be signed into portal): Smith College Professional Conduct online training

Problem Solving & Decision Making

Presented by Kate Harrington, Human Resources

Kitchen fire or time waster? The inability to differentiate robs us of precious time and well-being. Master trainer Lisa Downs has developed a half-day time management workshop that will teach you how to reclaim time and productivity. Come learn how to strategically manage procrastination, negotiate priorities, and exercise control over how you spend your time.

Tuesday, March 6, 2–4:30 p.m.
30 Belmont Conference Room

Have you ever wondered what goes into hiring a new staff member at Smith? Come learn about the process, tips and tricks for running a great search, and ways to avoid inviting bias into your search process.

Thursday, March 15, 9 –11 a.m.
30 Belmont Conference Room

Technical Skills

Presented by Heather Sharpe-Smith

Note: Space is limited to 12 participants per session. You must be able to attend both sessions.

This two-session course leads you through advanced elements of Microsoft Excel. In this session you will learn about macros, pivot tables and analyzing data. You must have intermediate knowledge of Excel and be able to attend both sessions in order to register.

Thursday, April 5, 9–11 a.m. and
Thursday, April 12, 9–11 a.m.

Seelye B2 Lab

Presented by Liane Hartman, ITS

Note: Space is limited to 12 participants per semester.

This workshop will answer your questions about how and when to use Team Drives vs. Shared with me folders. We will also explore another new feature, File Stream and Backup and Sync, that will replace the Google Drive Desktop App for syncing your files.

February 21, 22, or March 13, 10–11:30 a.m.
Seelye B2 Lab

Online Training

(Must be signed into portal): Smith purchased a campuswide license from Lynda.com, a premier provider of online technology training for Smith students, faculty and staff. The Lynda library of over 1,500 courses covers all learning levels for a vast array of software, including 3D, audio, business, design, development, photography, video and web applications. Don't miss this opportunity to learn a new skill or stay up-to-date with software you already know. To start learning what you want when you want, log on to the Smith Portal and click the Lynda.com link on the General Info tab.

Cultural Competency

Presented by Tobias Davis, SSW

As the college becomes more and more open and welcoming, we find ourselves interacting with students, faculty and staff who use a wide range of names and pronouns, including some that are different from what we might expect. We are also encountering all sorts of new terminology, such as "nonbinary," "gender expression," "cisgender," etc. What does it all mean? How do we make sure that we are being respectful? How do our own experiences with gender come up for us on campus as we interact with others? This interactive, fun and informative session with Davis will be an opportunity to learn more about best practices for interacting with transgender and gender nonconforming community members, as well as a chance to explore our own genders and experiences. Bring your questions!

Tuesday, April 3, 2–3:30 p.m.
Campus Center Room 205

 

Here is a sampling of events that are sponsored across campus where staff are invited to attend and build on their cultural competence.

On February 15, 2018, as part of the presidential colloquium, Jack P. Shonkoff, M.D., founding director of Harvard’s Center on the Developing Child, whose mission is to bring credible science to bear on public policy affecting young children, will speak on campus about Leveraging 21st-Century Science to Advance Social Justice.

On April 13, 2018, as part of the presidential colloquium, Juana Maria Rodriguez, professor of gender and women's studies at the University of California Berkeley and author of two books Queer Latinidad: Identity Practices, Discursive Spaces and Sexual Futures, Queer Gestures and Other Latina Longings, will speak on campus.

On May 24, 2018, in collaboration with the Office of Inclusion, Diversity and Equity, the Sherrod Center for Teaching and Learning, and the Office of Human Resources, Smith College will host a Microresistance workshop. More information will follow soon.

Recommended Books

  • Cultural Intelligence: Living and Working Globally, by Dr. David C Thomas

    print | ebook

  • Building Cultural Competence: Innovative Activities and Models, by Kate Berdardo

    print

Online Training

(Must be signed into portal): Smith College Cultural Competency online training

Leadership

Presented by Kate Harrington, Human Resources

Note: Space is limited to 12 participants per semester. This program requires supervisor approval. This program is comprised of five workshops focused on the basic elements of leadership and supervision. Anyone looking to improve their supervision skills is welcome to register. In order to receive certification, you must complete all five workshops:

  • Understanding Your Leadership Role
  • Crucial Conversations
  • Inclusive Leadership
  • Performance Management
  • Legal Issues in Supervision

Wednesdays, 2/14, 2/28, 3/7, 3/14 and 3/21, 9 a.m.–noon
30 Belmont Conference Room

 

Presented by Colleen DelVecchio, Director for Alumnae Engagement

Note: Space is limited to 30 participants.

Do you have the opportunity to do what you do best every day? Chances are, you don't. All too often, our natural talents go untapped. From the cradle to the cubicle, we devote more time to fixing our shortcomings than to developing our strengths. To help people uncover their talents, Gallup introduced the first version of its online assessment, StrengthsFinder, in 200, which ignited a global conversation and helped millions to discover their top five talents. Participants will receive a copy of the book and code to take the assessment.

Tuesday, March 20, 1:30–4:30 p.m.

Presented by Kate Harrington, Human Resources Manager

Change can be tough in any organization.  At the end of this session participants will be able to:

  • Assess their change management areas of strength and areas requiring improvement
  • Create a plan to determine organizational and departmental readiness
  • Clarify the fundamentals of change management
  • Lead a change management initiative in their department
  • Manage change from an operational and an employee perspective
  • Build change capacity for their organization and evaluate a change initiative from three result perspectives: effort, organization, and personal

Thursday, March 8, 9 a.m.–noon
30 Belmont Conference Room

Financial/Emotional/Physical Wellness

Presented by Mary Ellen Gordon, Voya

As retirement investors, we deal with unknown because we are looking toward the future. In times like these, the unknown can be particularly unsettling. Part of this concern is due to the fact that the value of our investments will be affected by things beyond our control.  Fortunately, we do have control over how we position our retirement investments now and in the future. Please join our Voya representative, Mary Ellen Gordon, CRPC, CIS, CEBS, CFS, for a conversation on understanding and evaluating your investments.

April 4, 12:30–2 p.m.
Campus Center Room 102

Presented by David Carboni, DKC Retirement Associates, LLC, CFP

When it comes to retirement planning, many employees don’t know where to begin, so they don’t. This workshop will help employees get started by helping them calculate how much they may afford and develop a savings and investment plan to achieve their objectives. We’ll review the importance of starting early and setting investment priorities. We will also explain some basics investment terms, tools and the importance of using the tax deferred retirement plans offered by their employers.

March 27 and March 29, 5–8 p.m.
Campus Center Room 204

Presented by the Five College Credit Union

Come to this session to learn about the major players in credit reporting, what they do with your personal information, and review your rights as a consumer. We will also review how credit scores are calculated and how you can have an impact on yours. You will leave this workshop with tips on how to build, maintain or improve your credit score, and make it work for you!

Thursday, February 15, 1–2 p.m.
Dewey Common Room

MountainOne Insurance Representative

Come to this session to learn about the Smith College’s employee supplemental insurance for Medicare.

Thursday, April 19, 11 a.m. or 1 p.m.
Campus Center Room 103/104

 

Presented by Certified Exercise Coach Judy Messer

Enjoy a restorative break for your body and mind: soothe your neck, shoulders, and eyes; unlock your hips and back; and release stress. Then return to work with more energy, clarity and calm. No special exercise wear is required, but don't wear tight clothing or jeans that day. It is not necessary to come to every session. You can go to one session, or all; come and go as you please! Please bring a yoga mat to each session.

Fridays*, starting January 26 through May 18, noon–1 p.m.
Berens Leeds Dance Studio

*No class February 16 or March 16

Presented by Certified Exercise Coach Judy Messer

Walking and boxing are both wonderful ways to connect with your breathing, alleviate stress, and gain strength. In this class you'll combine self–paced speed walks with individually structured, challenging but safe upper–body training. You'll also involve your core and the lower body to balance and stabilize your stance. You will progress with the basic boxing upper–body strikes to achieve physical and emotional strength.

Equipment needed: sneaker and fabric speed–bag boxing glove wraps or traditional fabric boxing wraps. It is not necessary to come to every session. You can go to one session, or all; come and go as you please!

Tuesdays*, starting January 30 through May 15, noon–1 p.m.
Indoor Tennis and Track Facility

*No class March 13

Few would argue that parenting is one of life’s great joys as well as one of its significant challenges. The range of emotions that we experience as parents runs deep, often deeper and more intense than we could have ever imagined. Join our parenting support group where you can discuss situations that dedicated working parents face on a day-to-day basis as they raise their children in a complex world.

Thursdays, 2/8, 3/1, 4/5, 5/3 and 6/7, noon–1 p.m.
Dewey 104

Presented by Mary Ann Richardson

Note: Space is limited to 10 participants.

When you complete this course, you'll receive certification in first aid and CPR. In the first–aid portion, you'll learn the basics of how to behave in a variety of emergency scenarios. In the CPR section, you'll become adept at cardiopulmonary resuscitation (CPR) and will discover what to do if someone goes into cardiac or respiratory arrest. Learn how to save a life: sign up today!

Friday, February 16, 9 a.m.–1 p.m.
Davis Ballroom

Campus Tours

Note: Space is limited to 12 participants, and you can only attend one tour or class hosted by Dining Services.

Tour the 13 kitchens of Smith Dining. Learn about Smith Dining past, present and future and see how students dine. Meet at Tyler House and finish with lunch provided at King/Scales.  

Tuesday, March 6, 10 a.m.–noon
OR
Thursday, March 8, 10 a.m.–noon

 

Note: Space is limited to 12 participants, and you can only attend one tour or class hosted by Dining Services.  You must be able to stay until the 5 p.m. end time in order to register.

Learn to break down a chicken, learn knife skills and make pate au choux. Menu includes:

  • Garden Salad
  • Parisian Gnocchi
  • Local Mushroom and Braised Local Greens 
  • Seared Chicken au jus
  • Ice Cream

Tuesday, March 13, 1–5 p.m.
Chase Kitchen

Note: Space is limited to 12 participants, and you can only attend one tour or class hosted by Dining Services. You must be able to stay until the 5 p.m. end time in order to register.

Learn whole fish butchery, knife skills, how to make a fish broth, how to shuck an oyster and how to make caramel. The menu includes:

    • Spinach salad
    • Oysters and Mignoinette
    • New England Seafood Cioppino
    • Banana Bread with Caramel Sauce

    Thursday, March 15, 1–5 p.m.
    Chase Kitchen

    Note: Space is limited to 15 participants per tour.

    Join some Residence Life staff for a tour of Hubbard, Lawrence and Tyler Houses. Come learn about the buildings, staffing and programs.

    Tuesday, March 13, 11 a.m.–noon
    Meet at Hubbard

    OR

    Join some Residence Life staff for a tour of Talbot, Lamont and Gillette Houses. Come learn about the buildings, staffing and programs.

    Wednesday, March 14, 1–2 p.m.
    Meet at Talbot

    Come learn about the Smith College power plant and get a tour of the facilities with Cogeneration Plant Manager Chuck Doherty.

    Monday, February 12, noon–1 p.m.
    Facilities Conference Room, Second Floor

     

     


    Additional Resources

    Smith College

    Lynda.com Technology Courses

    Smith purchased a campus-wide license from Lynda.com, a premier provider of online technology training for Smith students, faculty and staff. The Lynda library of over 1,500 courses covers all learning levels for a vast array of software, including 3D, audio, business, design, development, photography, video and web applications. Don't miss this opportunity to learn a new skill or stay up-to-date with software you already know. To start learning what you want when you want, log on to the Smith Portal and click the Lynda.com link on the General Info tab.

    Five Colleges

    Five College Training and Development Collaborative

    Faculty and staff have the opportunity to attend trainings and workshops offered by the other members of the Five College Collaborative. To enroll in programs offered at Amherst College and the University of Massachusetts-Amherst, please follow the registration guidelines and procedures outlined on their learning and development websites. If you have any questions about these programs or how to register, please contact Kate Harrington at or call 413-585-2268.

    Local Resources

    The organizations represented below conduct training in the local area. Please note that the college does not screen or endorse these providers. Please visit their websites for more information.

    SIS (Seminar Information Service, Inc.)

    This site consolidates course schedules from many top workplace training providers, including SkillPath, Fred Pryor and Padgett-Thompson. The database is searchable by topic, date and location.

    Employers Association of the Northeast (EANE)

    EANE provides public seminars, workshops, briefings and webinars on an ongoing basis for member companies throughout Massachusetts, Connecticut and Vermont. As a member organization, Smith College receives an automatic 30 percent discount on most training and consulting services.

    E4 Health

    Your Employee Assistance Program (EAP) includes a comprehensive training website with online courses, articles, videos, quizzes and assessments. To log in to the website, register with the name Smith College (case sensitive) and password (guest). The site is voluntary and confidential.