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Human Resources

Note to Applicants & Hiring Managers

The Human Resources applicant tracking vendor is currently experiencing server issues and intermittent outages. If you are a candidate who is unable to apply to a position, or a hiring manager/committee member who cannot access applicant materials, please contact Kate Harrington at for assistance. 

Please note that the applicant tracking system has been available most mornings, and we suggest that applicants as well as hiring managers try to access or submit materials before 10 a.m. each day.

The vendor is working diligently to try to remedy the system outages. We sincerely apologize for this inconvenience and we will do everything that we can to make sure that applicants and hiring managers can access open positions.


News & Policy Updates

For Retirement Plan Participants with Mutual Fund Assets in TIAA Plan #104647

Over the last few weeks, three mailings have been sent out to employees and retirees whose accounts include assets invested in mutual funds within TIAA plan #104647. The Retirement Plan Investment Committee has decided that TIAA plan #104647 will no longer offer mutual funds, and all assets in those investments will be transferred to default investments through Voya.

Arrivals, Departures & Transfers

The Office of Human Resources produces a monthly arrivals and departures list for the Smith community. Each month's list will be announced via eDigest during the first full week of the month following that which we are announcing.

Health Plan Coverage for Out-of-Area Dependents

A dependent under the age of 26, who is living outside of the network area must be registered with Harvard Pilgrim prior to visiting out-of-area providers. You may call the Member Services Department to register at 888-333-4742.

Voya Security Enhancements

Voya’s security measures are continuously evolving to anticipate and respond to changes in the fraud landscape. They will be implementing additional security measures throughout 2018 to safeguard participants’ personal information.

HR Update

The current issue of the HR Update has articles on Open Enrollment and important updates and information on benefits for 2018.

Be Wise About Your Prescription Costs

Find out some questions you should be asking your doctor, how to look up what tier your drug is included in, how much your prescription will cost, and whether there is a lower-cost alternative. Also find out how to save on maintenance medications through the mail order service.

Understanding Your After-Hours Care Options

Harvard Pilgrim members have several options for seeking care when their primary care doctor is not available. Find out when to consider each option, how the cost of each type of care compares, and where these services are available locally.

New Position Justification Process

As part of the effort to balance the FY18 operating budget and work toward long-term financial sustainability, a new FTE justification process has been enacted by the President's Cabinet. All position replacements or new hires now require a justification form to be completed prior to submitting the position to HireTouch. This new process is not applicable to casual, agency temporary or student workers.

Changes to College-Age-Dependent Tuition Benefit

Smith has modified the college-age-dependent tuition grant program.