|Student Mail Pick-up Counter||
Monday–Friday: 9 a.m.–6 p.m.
Saturday: 11 a.m. - 1 p.m., 2 p.m. - 5 p.m.
Closed for lunch on Saturday from 1 p.m. - 2 p.m.
|Note: Mail and packages come in bulk and need to be sorted. It may take up to 48–72 hours before mail/packages are available or as space permits in the lockers. We appreciate your patience at this time.|
|Shipping and Mailing Counter||
Monday–Friday: 10 a.m.–4 p.m.
Receiving Mail & Packages
Student mail, including packages, is picked up from locker mailboxes or at the pick-up counter. A notification email lets students know whether to pick up their item(s) from the locker mail box or the counter. When there is an overflow of mail/packages, the students pick up their items from the pick-up counter during counter hours. Students may also come to the counter to ask for their packages before they are loaded into the boxes. During rush periods, such as the beginning of the school year, packages take a day to sort due to the extraordinary volume. When ordering items or providing your box number to parents and friends, please provide the correct box number. Mail Services receives many packages with incorrect box numbers. When mail/packages are addressed to an incorrect box number, it slows down the sorting process.
When students receive mail/packages they will receive a notification email from the locker mailbox system email address of MailLocker@smith.edu. Please do not reply to the MailLocker@smith.edu email address. If you have questions and want to contact Mail Services, please email or call 413-585-4156.
The email will contain the locker bank number (1, 2, 3, 4 or 5) and a onetime-use pin number to be used at the kiosk to open the locker. When retrieving your item(s) from the locker mail box, please remove your item(s) and gently close the locker. When you get a another item(s), the locker will email a new locker bank and pin number to you.
For mail/packages to reach you, they must be addressed as follows:
1 Chapin Way, Unit Number
Northampton, MA 01063
It is very important that the correct box number be put on the envelope or package. Mail Services has received an inordinate amount of packages with the wrong box number. Incorrect box numbers greatly delays the time it takes to receive your mail and packages.
Returning students, your mailbox number is the same as last year. New students, you have been assigned a mailbox number.
To receive mail or packages, you will need to provide your mailbox number as an identifier, even though it is now a "virtual” mailbox.
- All packages will be delivered through Mail Services
- After mail/packages are sorted you can pick up your items at the pick-up counter by providing your unit number.
- Mail/packages will also be put in the electronic mail lockers. you will receive an email when your items are put in a locker.
- Packages may not be left unclaimed. Mail Services cannot store packages.
- Misaddressed mail delays delivery.
Mail services is not able to accept packages that require a signature for restricted delivery service to a recipient 21 years of age or older. Items that would require a signature are alcohol, cigarettes, firearms/ammunition, and items of high value.
IMPORTANT NOTE: If you will be off-campus, please inform banks, periodical subscriptions, friends and extended family and provide them with your new address or your permanent home address. Please contact magazine and newspaper publishers well in advance as it typically takes four weeks for address changes to be implemented.
First Class Mail (Letters, Bank Statements, Etc.)
United States Addresses: Mail Services will forward all first-class mail to your permanent address on record, if within the U.S. If you wish to have your mail forwarded to an alternative U.S. address please provide that information to Mail Services via email.
It is the student’s responsibility to utilize the U.S. Postal Service’s “Change of Address” form when relocating from permanent address.
International Addresses: Mail Services is unable to forward mail to international addresses.
Standard Mail (Magazines, Newspapers, Catalogs, Etc.)
Standard mail will not be forwarded and is recycled. It is the student’s responsibility to contact magazine, newspaper, catalog subscription service to provide their change of address.
All packages will be returned to sender. Students are responsible for updating the ship-to address with all catalog and online vendors (Amazon, L.L. Bean, eBay, etc.)
Mail Forwarding for Graduated Students
Graduates may request to have their first-class mail forwarded for six months.
Mail Services wants to help the college be as sustainable as possible. Please use paperless billing or opt out of the catalog mailing list when possible. If paperless billing is not an option, please have your monthly statements and bills sent to your permanent residence, not Smith. This will help cut down on the unnecessary monthly items sent to Smith.
Many graduating students complete forwarding mail address forms. This temporarily forwards student mail until students contact all their senders and update their mailing information.
The temporary forwarding of mail is a service that does not extend indefinitely after a student has graduated. You are responsible for contacting senders to notify them of your change of address.
The USPS provides an online service for forwarding mail to your new permanent or temporary mailing address.
Note that the USPS does not recognize the 01063 ZIP code for Smith College. Using the 01060 ZIP code when filling out the USPS online form.