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A Culture of Care

Read Smith’s plans for the spring 2021 semester.
Current Operating Mode: GREEN

Mail Services

Contact

Smith College Mail Services
Campus Center
100 Elm Street
Northampton, MA 01063
Phone: 413-585-4156
Email: mailservices@smith.edu
Assorted pieces of mail on a plain background

Smith College Mail Services, located on the garden level of the Campus Center, handles all student, faculty and staff mail services.

News & Announcements

FAQ’s

Where can I pick up my mail and packages?

Student's letters and packages will be loaded into lockers at Mail Services in the Campus Center.  For Items that cannot be loaded into lockers, Mail Services will contact students directly to coordinate a pickup time. The student pick-up window will remain closed until further notice.

When can I pick up my mail or packages?                                                                                                                                                   

Students will be able to retrieve their letters and packages from the lockers during the Campus Center open hours.  Students will receive an email notification once their item(s) have been loaded into a locker.

Can I mail out items or purchase stamps from Mail Services?

Yes. The Retail window will operate with limited services and hours starting the week of February 15th.  Please review Mail Services webpage for any updates.

When should I ship my personal belongings to Smith?

Students should send their items no sooner than 5 days before their arrival date at Smith.  For example, if your arrival date is January 22nd, please ship your items no sooner than January 17th.

Can I get my mail or packages if I am in isolation or quarantine?

No. Students who are in quarantine or isolation upon arrival or during the semester will be unable to retrieve items from Mail Services during that period.  For extenuating circumstances such as receiving prescribed medications, students can call customer service at x2400 or enter a work order @ smith.teamworkslive.com for assistance.

What will happen to my mail and/or packages if they are in a locker and I need to go into isolation or quarantine?

If a student goes into isolation or quarantine and has items pending pick-up from the lockers, Mail Services will remove those items from the lockers and secure them in Mail Services. Once the student has been cleared to return to their housing assignment, the student will be able to retrieve the items after they receive a notification stating they are ready for pickup.

Will I be able to receive perishable items at Smith?

No. Mail services recommends that students avoid receiving or ordering items that are perishable at this time.

If I live off-campus but, in the area, will I be able to send items to my Smith address?

No, students who live in the area off-campus should send their mail to their off-campus address. Students can email their updated address by sending an email to registra@smith.edu.

What happens to my mail if I am not confirmed to have residential housing for Spring semester ’21?

Any packages received at Mail Services for students who will NOT be returning to Smith residential housing during the Spring semester ’21 will be RTS (returned to sender). All First Class domestic mail will continue to be forwarded.   All international mail will be RTS. 

How can I contact Mail Services if I have any questions that are not addressed here? 

Please visit the Mail Services web page for additional information.   Mail services FAQ's 

Faculty and Staff: Mail will be delivered to the normal drop-off locations on Tuesdays. Outgoing campus mail will be picked up on Tuesdays, it will be metered and go out Tuesday. If departments have specific mailing needs that are of an urgent nature or would like to coordinate a mailing drop-off outside of Tuesdays, please contact Sarah Marshall at smarshall@smith.edu for assistance.


Hours

Student Mail Pick-up Counter 

Closed till further notice.

Note: mail and packages come in bulk and need to be sorted. It may take up to 48-72 hrs before mail/packages are available or as space permits in the lockers, we appreciate your patience at this time.
Shipping and Mailing Counter

Tuesday: 1:00 PM - 3:00 PM

Thursday: 1:00 PM - 3:00 PM


Staff

Sarah Marshall, Mail Services Manager
Phone: 413-585-4659
smarshall@smith.edu

Zac Curylo, Mail Coordinator
Phone: 413-585-4156
zcurylo@smith.edu

Keli KuklewiczMail Coordinator
Phone: 413-585-3632
kkuklewicz@smith.edu

 


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