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Keys & Work Orders

The Office of Residence Life works closely with Facilities Management for maintenance concerns in the houses and the distribution/replacement of keys. You play an essential part in helping us maintain the houses and the furniture in the houses.


Maintenance Concerns

If you observe a maintenance concern in your house you should complete the online service request at TeamWorksLive. Common examples are (but not limited to):

  • broken window lock
  • concerns with heat
  • broken furniture
  • pest concerns

Your in-house residence life staff can offer assistance in filing a service request if you have questions. If you feel that maintenance issues are not being addressed appropriately, please contact the Office of Residence Life at reslife@smith.edu.


Keys

All students are issued a key for their room (unless they live in Cutter or Ziskind). All houses have OneCard access for the front doors. If you have a closet outside of your room, you will be issued a closet key. If you have a closet inside your room, you can request a closet key if you deem it necessary. This form can be found in the "Applications" tab on your Residence Life Self Service page.

If you get locked out of your room...

If you get locked out of your room, you must contact campus police to let you into your room. 

If you lose your key(s)...

You will need to contact the Office of Residence Life immediately. This is especially important for keys that have been stolen. There is a required online Request for Keys form that you must fill out in order for staff members in our office to request replacement key(s) from Facilities Management. You will be contacted when your keys are ready to be picked up. 

Charges

A charge will be assessed to your account for replacement keys. Charges for lost keys are as follows: $80 for a lost room key. This is $30 for the student's replacement key plus an additional $50 for core change. If the student has a roommate or roommates, the student is responsible for replacing those keys also, at a cost of $30 for each roommate. There is a $30 charge to replace a lost closet key. Lost key charges for the Friedman Apartments are $50 room re-core, and $30 x 4 for keys (total $170).

If a replacement key or a core lock replacement key is ordered but not claimed, or if the keys are found and returned after the order for new keys has been placed, you will still be charged the appropriate fee. This charge will be made on your bill.