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A Culture of Care >> Read Smith’s plans for the fall 2021 semester.

Appointments & Contact Information

  • Visits are by appointment only. Please call 413-585-2250 during office hours for an appointment.
  • To speak to a nurse during office hours, call 413-585-2813.
  • After hours, a nurse is available at 413-585-1260. A counselor is available at 413-585-2840.

Academic Year Office Hours

Pelham Medical Services Monday–Friday, 8:30 a.m.–5 p.m.
Medical Appointments Monday, Tuesday, Thursday, Friday: 9 a.m.–4:20 p.m.
Wednesday: 1–4:20 p.m. (nurse available 8:30 a.m.–1 p.m.)
Cooley Dickinson Laboratory at the Schacht Center Monday–Friday: 8:30 a.m.–12:30 p.m.; 1:30–5 p.m.

No appointment necessary. Students must have a valid order for lab testing.

Students must pre-register their insurance before lab tests can be performed. Please call 413-582-2800 to pre-register. Students are responsible for any costs not covered by their insurance.
Counseling Service Monday–Friday, 9 a.m.–noon, 1–4:30 p.m.
Wellness Services Open Hours: Monday and Wednesday, 3–5 p.m.

After Hours

When the medical service is closed, a nurse is available for phone consultation: 413-585-1260. A counselor is available by phone: 413-585-2840. Urgent care is also available.

Urgent Care

If the Schacht Center is closed, contact the after-hours nurse (413-585-1260) or counselor (413-585-2840) before seeking urgent care or going to the emergency room, if possible.

If needed, urgent care without an appointment is available at Cooley Dickinson Hospital and a number of area urgent care providers. Campus safety can provide urgent transportation to Cooley Dickinson Hospital.

When College Offices Are Closed

When Smith academic and administrative offices are closed due to weather or other emergencies, the Schacht Center is closed. A nurse is available for phone consultation: 413-585-1260. A counselor is available by phone: 413-585-2840.

Medical and Counseling Services Closed for Thanksgiving Break

Please refer to our news announcement about Thanksgiving care for details.

Contact Us

Schacht Center for Health and Wellness 21 Belmont Avenue
Northampton, Massachusetts 01063
General Phone 413-585-2800
Fax 413-585-4639
Appointment Desk 413-585-2250
After-hours Answering Service and Nurse 413-585-1260
Nurses’ Station 413-585-2813
Counseling Service (including after hours) 413-585-2840
Business Office 413-585-2800
Director’s Office 413-585-2806

Health Insurance

Questions related to waiving or accepting Student Health Insurance should be directed to Student Financial Services at 413-585-2530 or send an email to


We respect your right to confidential, quality care. We believe that an interdisciplinary, coordinated approach delivers the optimal quality of care.

You should know that:

  • Medical and counseling records are separate from other college departments.
  • Entry of psychotropic medications prescribed by the Counseling Services is made in the medical record.
  • No medical or counseling information is shared outside of Health Services without your consent. The only exception to this would be in situations where it is mandated by law.
  • Information relevant to your care may be shared, on a need-to-know basis, among the professional medical and counseling staff of Health Services.
  • Student permission is required to share information with parents, guardians or other individuals except in emergencies.

Frequently Asked Questions

Where is it?

The Schacht Center for Health and Wellness is located at 21 Belmont Avenue, adjacent to Scott Gym.

How do I make an appointment?

You must call for an appointment; there are no walk-in hours. Same-day and next-day appointments are available. Crisis appointments are available. See the numbers located above to determine the correct number to call.

Will you respect my privacy?

Yes. All services are confidential. The only exception is in an unusually dangerous or life-threatening emergency.

Do I have to pay?

Office visits at the Schacht Center are free of charge regardless of insurance. Some services, such as lab tests and vaccines, may incur charges. The Smith College Insurance Plan covers most services. Students with private insurance should call their insurance provider regarding any questions about coverage. We do not, and can not, bill private insurance. Instead, we bill the student’s account, and provide a claim form for the student to complete and submit to their insurance.

How do I make a counseling appointment and how does billing work?

The Counseling Service does not charge for visits, all students have approximately eight free sessions as needed. Call the Counseling Service at 413-585-2840 to make an appointment.

Do you provide HIV and STI testing, education and information?

Yes. Confidential testing is available at Medical Services during regular clinic hours by appointment.

Can I get emergency contraception or latex items at Medical Services?

You can get emergency contraception from Health Services for $25 with a nurse appointment or as a precaution. All latex (condoms, dams, etc.) is ordered by the Health Reps and distributed to the houses. 

What if I’m too sick to walk to the Schacht Center?

If you are too sick or injured to walk to the Schacht Center you can call the nurse’s station at 413-585-2813 and they can coordinate transport for you via Access Van or campus safety.

Will you respect my identity? 

Yes. At the Schacht Center, we honor all cultures, gender identities, preferred names and pronouns. 

What if I need something when the Schacht Center is closed?

FIRST, call the after-hours nurse at 413-585-1260 or counselor at 413-585-2840 for assistance. Contact your insurance company regarding coverage. If needed, Urgent Care without an appointment is available at Cooley Dickinson Hospital and CVS Minute Clinic.