Claims

Physicians should bill the claims administrator. The billing information is on the back of your health insurance ID card. However, if you do receive a bill or you paid for a service and need to be reimbursed, you should send your bill (and proof of payment if seeking reimbursement) to the claims administrator at the address below.

You do not need an additional claims form. Make sure your name, health insurance ID number and school name are on the bill. Make a copy for your records and send it to the claims administrator.

If the treatment you received was a result of an accident, you will receive a letter from the claims administrator asking for information about the accident (i.e., was it the result of a car accident, from playing sports, etc.). Your claim cannot be processed without this information, so please respond to the letter promptly.

Claims for services incurred before August 15, 2010, should be sent to:

POMCO/Pioneer Administrative Services
P.O. Box 186
Syracuse, NY 13206
Phone: 866-653-2542
Email: Studentinfo@Pomcogroup.com

Claims for services incurred after August 15, 2010, should be sent to:

United Healthcare Student Resources
PO Box 809025
Dallas, TX 75380-9025
Phone: 800-767-0700
Email: gkclaims@uhcsr.com

Coordination of Benefits
The Student Injury and Sickness Insurance Plan has a coordination of benefits provision. This means your plan with Gallagher Koster will coordinate the payment of claims with your other insurance company. For the Student Injury and Sickness Insurance Plan, claims will be paid first under this plan and then coordinate with any other health insurance coverage you may have. You will need to provide the claims company with information about your other health insurance company.

Contact Information

Benefits, enrollment, claims advocacy/assistance, replacement ID cards

Gallagher Koster
500 Victory Road
Quincy, MA 02171
800-456-3753
Email: SmithStudent@gallagherkoster.com

Questions about a specific claim or claims payment

UnitedHealthcare Student Resources
PO Box 809025
Dallas, TX 75380-9025
800-767-0700
Email: GKclaims@uhcsr.com

To register for online claims lookup go to www.uhcsr.com and click on "My Account."