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Building & Residential Services

Building and residential services can be reached through Facilities Management customer service at 413-585-2400, Monday through Friday from 7 a.m. to 4:30 p.m. Please contact Campus Safety after hours, on weekends and holidays, and for all emergencies.

Exterior of Haven and Wesley House

Housing Rules & Regulations

General Cleaning Information

Students are responsible for cleaning their student rooms. Bathrooms and commons spaces are cleaned by housekeeping.


Please refer to the information from Residence Life here here

Parties and Events

Prior to having any party or special event in your house, you must fill out the Party Pooper Form with the housekeeper.

The housekeeper and the house social chair will inspect the area where party will be held. The housekeeper will note any existing conditions. After the party, the housekeeper will reinspect the area against the list and note any damage possibly as a result of the party and review the list with their supervisor. The supervisor will determine whether any cleaning and repair charges will be issued. Students should refer all questions to the supervisor.

Trash barrels are available for parties within the houses. Contact the custodian or housekeeper in your house.

If you are planning a special event or party in your house that requires additional tables, chairs, or trash barrels, contact the Events Management Office.

Pest Control

Students, employees and visitors should contact Facilities Management with any pest concerns including, but not limited to, rodents or insects. Facilities Management, in consultation with Residence Life and other offices as necessary, will conduct an immediate inspection of affected and adjacent spaces to determine a proper course of action. Smith College contracts with a local, licensed pest management company that maintains a weekly service and inspection and schedules emergency response visits when requested.

Facilities Management staff, along with a professional contractor, will ensure that all pest control problems are addressed in a timely and thorough manner. Individuals should not attempt to treat for pests on their own using commercially available pesticides that may interfere with the health and safety of the Smith community or the effectiveness of the college's pest management policy.

Cleaning Products

In the cleaning of your living spaces we use the most effective cleaning products that we can find, that are safe for you and the staff using them. As we deplete our present inventory, new products are reviewed and "green chemicals" are tested and used. Training and education of our staff is an ongoing process as cleaning products change and are introduced into the operation. We are testing new chemicals for their effectiveness and are using "green" window washing, floor cleaners, general purpose cleaners, and a few disinfectants in several areas of our operation. 

Broken window shades

To report a broken window shade in a student room, submit a work request at TeamWorks.

Broken furniture

To report broken furniture in a student room or common space, submit a work request at Teamworks.


Bicycles cannot be stored on the first floor. They can be stored in the basement or on bicycle racks outside. Do not attach bicycles to any stairwell or handicap ramps or block any egresses. The college will remove bikes not properly stored. If removed, you will have to contact Campus Safety to get it back.


Chalking is a form of expression that uses the sidewalks and paved areas only. It is not allowed on the walls of the buildings.

Computer, Telephone and Cable Issues

For all computer, telephone and cable issues in student rooms, contact ITS at 413-585-4487 or go to ITS.

Fire Safety

Fire regulations prohibit items from being kept in the corridor, including shoes, etc. Personal or house fines will be issued if hallway clutter persists.


Kitchenettes are provided for your use and for social events. The only appliances allowed are provided by the college.

Clean up after yourself and be sure to wash your dishes and take them back to your room. The housekeeping staff empty kitchenette trash receptacles, but they do not clean the kitchenettes. Environmental Health and Safety routinely inspect the kitchenettes. If they are found to be unclean or unsanitary, the residents are notified to clean the kitchenette. If it is not cleaned in the designated time allowed, Environmental Health and Safety will close it and cleaning charges will be billed to the house.

Trash and Recycling

Students are responsible for purchasing a trash receptacle for their room. Each student room has been provided with a blue recycling bin.

Students are responsible for bringing trash and recyclables from their room to the central receptacles in your building (located either on each floor or downstairs on the main floor).

Building services staff picks up trash and recycling from these central areas.

For more information about the trash and recycling program in the residence halls, go to the Sustainable Smith website.

Do not place trash outside of your door in the hallway or any other non-designated places. Needles, syringes and other potentially infectious sharp objects should not be placed in the trash receptacles. Sharp containers are available from Health Services.

All office moves, whether in-house or building-to-building should go through Facilities Management by entering a work order at using your network username and password.

Moving Days

Office moves are only on Tuesdays, Wednesdays and Thursdays. A week's notice is required.


You Pack

You must pack all of your belongings. We do not offer this service.

List Your Items

Be specific on your inventory (e.g., file cabinets, drawers, bookcases). All items must be cleared off and emptied.

Label Your Destination

All items, including desks, workstations, file cabinets, must be clearly labeled with intended destination (e.g. College Hall room #21). Many work stations and desks are attached and may need a carpenter or electrician before the move. If you are not sure, request that a custodian checks it out ahead of time.

Do Not Overload Boxes

Please do not fill large boxes with books, printed materials, pamphlets, etc. Please keep cardboard box weight limits to 40 pounds.

Tape, Don’t Fold Boxes

Cardboard boxes must be taped/secured on the bottom and not folded. The cross-folding flaps of boxes are not meant for heavy loads and many times pop open during a move. We will not be responsible for unsecured boxes.


The building service department thanks you in advance for your cooperation and hope this helps with your request. If you have any questions or concerns please call Brett McGuinness, assistant manager of building services at extension 2419.

How do I find out about full-time job opportunities?

Visit the Human Resources website.

Do you offer summer employment?

Summer employment is available for students and dependents of faculty and staff. Examples of these jobs include working in grounds, mowing lawns, raking, moving equipment, cleaning and moving furniture in the dorms or working in the academic and administrative buildings.

Can students work odd jobs throughout the school year?

During the academic year we will be looking for students working during both semesters, fall break, Interterm and spring break. Examples of these jobs include cleaning and moving furniture, in the dorms with housekeeping or in the academic buildings with the custodians. These jobs will be advertised on Job X.


Art Usher
Manager of Facilities Services

Brett McGuinness
Assistant Manager of Building Services
Monday–Friday, 7 a.m.–3 p.m.

Sarah Marshall
Supervisor of Custodial Inspection & Training
Tuesday–Friday 5 a.m.–1 p.m, Saturday 9 a.m - 5 p.m.

Louise Rouleau
Assistant Manager of Night Operations
Monday–Friday, 3 p.m.–11 p.m.

Jackie Murphy-Henderson
Supervisor of Residential Operations
Monday–Friday, 8 a.m.–4 p.m.

Contact Facilities Management

126 West Street

Northampton, MA 01063

Phone: 413-585-2400

Regular Business Hours

Monday–Friday, 7 a.m.–4:30 p.m.

Summer Hours

Monday–Friday, 7 a.m.–4 p.m.

All routine service requests should be submitted online using TeamWorksLive.