Billing & Payments
About Your Bill
Student account bills are not printed or mailed. Smith College has eliminated paper billing to save valuable resources and reduce administrative costs by using Touchnet.
Touchnet Billing System
All bills will show a carry-forward balance (if applicable), any changes to the comprehensive fee or financial aid, and any miscellaneous fees incurred or payments made since the last bill date.
Bills will also show any expected financial aid, including outside scholarships, that has not yet been paid to the student account. If a student has signed up for automatic payroll deduction from her federal work-study earnings, the portion yet to be earned will show as a pending credit.
Accessing Your Account
Smith College uses the campus wide program BannerWeb. Students can access BannerWeb anytime to get information about their student accounts. Information is updated in real time as charges, credits and payments are posted to an account.
Students and any authorized users designated by a student, such as parents, guardians or sponsors, will be able to review student account activity, view billing statements and make secured payments electronically through the TouchNet website 24 hours a day, 7 days a week.
Direct all questions regarding BannerWeb accounts and access to the ITS User Support Center at 413-585-4487.
Students can designate any number of authorized users to have access to their Smith account. Students and authorized users can view billing statements, review account activity and make secured payments electronically through the TouchNet website.
When a bill is ready for viewing, authorized users will receive an email with the link to the TouchNet login page.
Billing & Payment Dates
You will receive a bill on or about the 15th of each month in which there is activity on your account. Payment of the full outstanding balance is due on the 10th of the next month.
The July and December bills include semester charges for the comprehensive fee, which includes tuition, room and board (if applicable), and the student activity fee.
Late fees are assessed at the rate of 1.25 percent per month on overdue balances. Students with overdue balances face other administrative consequences as well, such as class registration holds, being prevented from participation in independent study abroad or other off-campus programs, and transcript or diploma holds.
If you cannot pay your balance due by the deadline, please contact us so that we can work with you to find a resolution, and possibly prevent late fees from accruing on your account.
Financial Aid Disbursements
Financial aid is disbursed to student accounts at the beginning of each semester, to coincide with the application of charges. Per federal regulations, federal financial aid may be disbursed no earlier than ten days prior to the start of the semester.
Credit balances for traditional students are refunded upon request, using a Refund Request form or by requesting the refund in writing from your official Smith email account.
Any refund required by federal regulation will be sent within the required time period. Credit balances from parent loans are generally refunded to the parent borrower. Parents may authorize the refund to be paid directly to the student by selecting the appropriate choice during the PLUS loan application process.
Ada Comstock Scholars & Graduate Students
Ada Comstock Scholars and graduate students will generally receive automatic refunds for credit balances over $100. These refunds will be processed weekly. (During college closures refunds will be processed the following week.) Refunds for credit balances under $100 may be requested at any time.
Frequently Asked Questions
Why did my parents stop receiving emails regarding the bill?
Make sure the email address is correct in the TouchNet system. Each student is responsible for maintaining an up-to-date email address for any user she has authorized.
Why doesn't the balance on the bill match the current balance?
The bill balance is based from approximately the 15th of the month. The current balance includes any charges incurred or credits paid since the bill was generated.
Will I receive a revised bill if a change in comprehensive fee or my financial aid occurs?
No. Bills are generated once a month on or about the 15th of each month. A revised financial aid award letter will be sent if a change in financial aid occurs. With TouchNet, students and their authorized users will be able to access the most recent bill as well as any activity on the student account that has occurred to date.
How do pending credits affect my balance due?
Prior to November (fall semester) and April 6 (spring semester), pending credits will reduce your balance due. Pending credits are protected from late fee assessment. Once pending credits expire, late fees may apply.
Why hasn't my pending aid disbursed?
Some aid can only be disbursed a certain number of days before the beginning of each semester.
In addition, aid cannot be disbursed until all documentation is received and verification is complete.
Please note: A work-study award will never appear as pending aid since students are paid directly for any hours they work; however, a student can fill out an automatic payroll deduction form to authorize a portion or all of her actual earnings be applied to her student account. The amount authorized per semester will then show as a pending credit on her account.
What happens if I don't receive notification of the bill?
You are expected to monitor your BannerWeb account for new statements regardless of whether an email is received. Payment in full is expected by the due date to avoid late charges.