Read Smith’s plans for the fall 2021 semester.
Current Operating Mode: GREEN
Meet with the Ombuds
You may contact the ombuds to discuss a wide variety of issues, such as:
- Desire to improve working relations with a colleague or your supervisor
- Concern about the application of college policies and procedures
- Difficulty in giving or receiving feedback, including performance appraisals
- Concern about the behavior of a colleague
- An ethical dilemma that has arisen at work
- Planning for a difficult conversation with a colleague or supervisor
- Concern about safety or other aspects of your work environment
- Curiosity about having a "facilitated conversation" or mediation process with a colleague or supervisor
The first thing the ombuds will do is take the time to get to know you, learning about your background, your department and the people with whom you work. All discussions with the ombuds are completely confidential, except where there is risk of significant, imminent harm. The ombuds complies with the International Ombudsman Association (IOA) Code of Ethics and Standards of Practice.
Next steps involve exploring your specific situation. This might include reviewing such issues as:
- A brief chronology of the events that have caused concern
- Your perspective on this, as well as your sense for the perspective of other involved parties—including the needs and goals of all parties
- Efforts made so far to resolve the issues
- Your priorities, both personally and professionally—clarity about these can help you make good decisions about potential actions
Together, we will work to fully understand the important issues present and then brainstorm about options and solutions. In many instances, people benefit from jointly developing a plan for a discussion they will then have with the involved parties. It is not unusual to have more than one meeting about issues that are complex.
The ombuds is not responsible for:
- Conducting investigations. If you feel you have a matter that may require investigation, please contact Human Resources, the Office for Equity and Inclusion, or other formal channels at the college.
- Establishing policies. There may be times, however, when the Ombuds may suggest that the college consider a different approach to a policy.
- Getting involved in formal processes, such as grievance procedures or legal matters.
Smith College Links
Articles & Tips
Following are links to helpful websites about conflict resolution:
- “Conflict Resolution Skills: Building the Skills that Can Turn Conflicts into Opportunities”
- “Conflict Resolutions: Using the ‘Interest-Based’ Relational Approach”
- Let's Talk: A Guide to Resolving Workplace Conflicts
- How to Navigate Difficult Convesations
Build increased skill by learning to listen and communicate more mindfully
About the Ombudsperson
Michael Stephens served as ombuds for Amherst College’s staff and faculty from September 2015 to August 2018, and he joined the Smith community as ombuds in November 2016. Prior to beginning his role at Amherst and then at Smith, he had many years of experience in human resources functions, employee relations, conflict resolution, ombudsperson services, facilitation and employee counseling. He worked for more than 25 years in various corporate settings, providing these services to employees and managers at all levels. He has a bachelor’s degree in English from the University of Colorado and a master’s in business administration from New York University.