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A dark wilderness scene opens up onto a sunny image of a lake, blue skies and mountains.

The Office of the Ombudsperson (ombuds) is a safe place for faculty and staff to talk in a confidential and neutral environment about concerns such as as a conflict with a colleague or supervisor, the need for a difficult conversation or any work situation that you’re unsure about how to handle. The ombuds will work with you to develop effective options for addressing concerns and resolving conflicts. 

You may contact the ombuds to discuss a wide variety of issues, such as:

  • Desire to improve working relations with a colleague or your supervisor
  • Concern about the application of college policies and procedures
  • Difficulty in giving or receiving feedback, including performance appraisals
  • Concern about the behavior of a colleague
  • An ethical dilemma that has arisen at work
  • Planning for a difficult conversation with a colleague or supervisor
  • Concern about safety or other aspects of your work environment
  • Curiosity about having a "facilitated conversation" or mediation process with a colleague or supervisor


Office of the Ombudsperson
Smith College
Northampton, MA 01060
Phone: 413-585-7953

Christine Yurgelun can be reached via phone or email to arrange a meeting. Meetings may be held virtually where appropriate.