Digital Support Update, March 4, 2021

Dear faculty, staff, and students,

The digital support team has a few friendly reminders for you.

1. Upgrade your Zoom app

If you haven’t already upgraded your computer/smartphone Zoom apps in the last 7-10 days, please do so soon. This will keep you current with the functionality and will help ensure that everyone in the same class or group has a similar Zoom experience. To update your smartphone app, go through your Android or Apple app store. For help with upgrading your desktop Zoom app, please consult our instructions.

2. How to get technology help

If you need help with any technology related to your learning or work, please go to the Request Help menu item on the Digital Support site and submit a help ticket. A member of our team will follow up with you soon.

3. Please submit virtual event support requests at least two weeks in advance

This is a friendly reminder for departments and programs to submit help requests for virtual events at least two weeks in advance, with additional lead time preferable where possible. We need this early notice to figure out if and how we might help, which often involves some back and forth.

Best wishes from all of us in the digital support team, with thanks to the ITS, CATS, Library and partner staff from around the college!

Samantha Earp
Vice President for Information Technology / Chief Information Officer

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