Digital Support Update: Spring Term Support Reminders

Dear faculty, staff, and students,

I’m writing with a few brief support reminders ahead of the first day of classes on Monday.

If you need help or have a question about this email: please go to the Digital Support site at https://sites.google.com/smith.edu/digital/home, select Request Help from the top menu, and tell us what you need. We’ll get back to you as soon as we can, and we will have options for same-day assistance (M-F) with urgent course issues.

Printing and scanning locations on campus have been confirmed; see the list of locations in the Student section of the Digital Support site. Printing access will be possible during blue, green, and yellow operating modes. Scanning is not available during blue mode.

Additional notes for spring 2021 instructors:

• All of the special program requests that came in by the January 15th deadline have been accepted and responded to. This includes requests for course assistants, special software and tablets, as well as consultations on classroom spaces. If you submitted your request by the deadline and have not heard back from us, please submit a help request at the link above, and we’ll follow up. In addition, most of the late requests that came in have been addressed or are in progress. You can expect to hear from us soon if you haven’t already.
• As previously announced, Zoom recordings made on or after February 12, 2021 are stored in Panopto. At this time, this applies only to recordings made by Spring 2021 instructors and does not affect students, staff, or faculty who are not the instructor of record for a spring 2021 course. Help materials for Panopto are available on the Digital Support site in the Supported Tools section. Spring instructors who need further assistance may sign up for the February 15 Panopto Basics workshop or request help through the Digital Support site.

From all of us in the digital support team, including staff from ITS, the library, CATs, and more, we send you best wishes for the first week of spring classes!

Best,

Samantha Earp
Vice President for Information Technology /
Chief Information Officer

134