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A Culture of Care

Read Smith’s plans for the fall 2021 semester.
Current Operating Mode: GREEN

Administrative Technology

Contact ATS

For production system or service downtime occurrences, or other issues that require immediate attention, please call ITSC at x4487.

If you have a general question, a request related to an existing project, or a request for service (noncritical), please email ITSC.

If you have a new project request, please see our Business Process page for more information.

ATS supports several Google Groups that you may request to join at the following links:

ATS scrum


The prime directive of Administrative Technology Services (ATS) is to promote administrative excellence through technology solutions and services. These include Banner ERP, Cognos reporting, web content management through Drupal, Salesforce CRM, NOLIJ for document workflow, and data warehousing technologies. Projects submitted through the Committee on Business Process and Technology are the responsibility of ATS and range from ambitious Business Process Improvement initiatives to small enhancements and maintenance and support of existing processes.

ATS Staff

ATS Team    
Maureen Cain Email Phone: 413-585-3081
Rogelio Echeverri Email Phone: 413-585-4581
Jason Jensen Email Phone: 413-585-2009
Kaja Katamay Email Phone: 413-585-4298
Julia Keller Email Phone: 413-585-7549
Thomas Neuburger Email Phone: 413-585-2195
Tam Nguyen Email Phone: 413-585-4586
Kirsten Ritter Email Phone: 413-585-7607
John Singler Email  
Tricia Walter Email Phone: 413-585-2627
Jingyang Zhang Email Phone: 413-585-4377