Smith College Mail Services, located on the garden level of the Campus Center, handles all student, faculty and staff mail services.
Where can I pick up my mail and packages?
Students’ letters and packages will be loaded into lockers at Mail Services in the Campus Center. For Items that cannot be loaded into lockers, Mail Services will contact students directly to coordinate a pickup time. The student pick-up window will remain closed until further notice.
When can I pick up my mail or packages?
Students will be able to retrieve their letters and packages from the lockers during the Campus Center open hours. Students will receive an email notification once their item(s) have been loaded into a locker.
Can I mail out items or purchase stamps from Mail Services?
Yes. The retail window will operate with limited services and hours. Please review this webpage for any updates.
When should I ship my personal belongings to Smith?
Students should send their items no sooner than five& days before their arrival date at Smith. For example, if your arrival date is August 15, please ship your items no sooner than August 10.
Can I get my mail or packages if I am in isolation or quarantine?
No. Students who are in quarantine or isolation upon arrival or during the semester will be unable to retrieve items from Mail Services during that period. For extenuating circumstances, such as receiving prescribed medications, students can call customer service at x2400 or enter a work order at smith.teamworkslive.com for assistance.
What will happen to my mail and/or packages if they are in a locker and I need to go into isolation or quarantine?
If a student goes into isolation or quarantine and has items pending pick-up from the lockers, Mail Services will remove those items from the lockers and secure them in Mail Services. Once the student has been cleared to return to their housing assignment, the student will be able to retrieve the items after they receive a notification stating they are ready for pickup.
Will I be able to receive perishable items at Smith?
No. Mail services recommends that students avoid receiving or ordering items that are perishable at this time.
If I live off-campus but, in the area, will I be able to send items to my Smith address?
No, students who live in the area off-campus should send their mail to their off-campus address. Students can email their updated address by sending an email to firstname.lastname@example.org.
Faculty and Staff: Mail will be delivered to the normal drop-off locations on Tuesdays. Outgoing campus mail will be picked up on Tuesdays, it will be metered and go out Tuesday. If departments have specific mailing needs that are of an urgent nature or would like to coordinate a mailing drop-off outside of Tuesdays, please contact Sarah Marshall at email@example.com for assistance.
Receiving Mail & Packages
Student mail, including packages, is picked up from locker mailboxes or at the pick-up counter. A notification email lets students know whether to pick up their item(s) from the locker mail box or the counter. When there is an overflow of mail/packages, the students pick up their items from the pick-up counter during counter hours. Students may also come to the counter to ask for their packages before they are loaded into the boxes. During rush periods, such as the beginning of the school year, packages take a day to sort due to the extraordinary volume. When ordering items or providing your box number to parents and friends, please provide the correct box number. Mail Services receives many packages with incorrect box numbers. When mail/packages are addressed to an incorrect box number, it slows down the sorting process.
When students receive mail/packages they will receive a notification email from the locker mailbox system email address of MailLocker@smith.edu. Please do not reply to the MailLocker@smith.edu email address. If you have questions and want to contact Mail Services, please email or call 413-585-4156.
The email will contain the locker bank number (1, 2, 3, 4 or 5) and a onetime-use pin number to be used at the kiosk to open the locker. When retrieving your item(s) from the locker mail box, please remove your item(s) and gently close the locker. When you get another item(s), the locker will email a new locker bank and pin number to you.