Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 5428 SMITH COLLEGE MUSEUM OF ART PRIORITIZE A VISITOR- CENTERED APPROACH Eliminate perceived barriers to entry by reviewing our hours, admissions and membership policies, our entry and orientation experience, and the way we gather and respond to visitor feedback IMPROVE SECURITY OPERATIONS Empower security staff to contribute to a meaningful visitor experience and provide the training and support required for this team to be successful INCORPORATE INCLUSIVE PRACTICES Integrate inclusive practices into museum operations to ensure a welcoming environment for all visitors, staff and volunteers 1.1 1.2 1.3