Maintaining Staff/Faculty Printers
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MAINTAINING STAFF & FACULTY PRINTERS


CBS logoPrinter service and toner for all Smith-owned Hewlett Packard prnters laser printers is now provided by Connecticut Business Systems (CBS), at substantial savings to the college.

[Please note that inkjet printers are not covered by any of our maintenance contracts.]

Follow the instructions below to request toner or service for college-owned HP laser printers, and to recycle used toner cartridges.


*Note that departments will be charged for parts and labor for repairs to Okidata laser printers.


Ordering Toner

Departments are required to purchase a CBS cartridge for any HP laser printer after the orginal cartridge is used.

  • Have your procurement card ready, when you call CBS at 1-800-842-0009 and press 4 to order supplies. A CBS representative will request your procurement card number and take your order.

  • Alternatively, you can order toner cartridges from CBS on-line using this form:

    http://www.cbs-gisx.com/customer-support/order-supplies/

    If CBS does not have your procurement card information on file, a representative will call you to request it.

Requesting Printer Service

Please note that for service on a laser printer to be covered under Smith's agreement with CBS, a toner cartridge for that printer must have been ordered through CBS otherwise your department will be billed for the service call (parts and labor).

To request repair service on a Smith-owned HP or Okidata* laser printer:

  • Call CBS at 1-800-842-0009 and press 3 for help. A CBS representative will need the ID number, (from the blue sticker on the front of the printer) make and model.

  • Alternatively, you can place an on-line service request to CBS.

    http://www.cbs-gisx.com/customer-support/servicerequest/

*Note that departments will be charged for parts and labor for repairs to Okidata laser printers.


Recycling Used Toner Cartridges

Printer type Toner Recycling Instructions
Xerox MFD https://www.xerox.com/perl-bin/product.pl?mode=recycling&referer=xrx
Okidata laser printer http://www.okidata.com/mkt/html/nf/Environment_Recycling.html
HP and HP-compatible laser printers,
method 1

- Go to: http://www.tonerrecycle.net/how-to-contact-us/

- Complete the on-line form to request a return mailing box.

- When you receive the box, fill it with used toner cartridges. The new larger boxes are designed to help reduce the high cost of shipping one cartridge at a time.

- Return the filled box following the instructions provided.

HP and HP-compatible laser printers,
method 2
If WB Mason delivers office supplies to your office, note that the driver can take used HP and HP-compatible cartridges. All used cartridges must be boxed, taped, and labeled EMPTY before the driver can take them.



For more office-product recycling ideas, see the ITS Green Computing page and the Office of Environmental Sustainability's recycling page for faculty and staff.


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Copyright © 2015 Smith College Information Technology Services  |  Last updated May 24, 2017

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