Maintaining Staff/Faculty Printers
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CBS logoPrinter service and toner for all Smith-owned Hewlett Packard laser printers is provided under contract by Connecticut Business Systems (CBS).

[Please note that inkjet printers are not covered by any of our maintenance contracts.]

Follow the instructions below to request toner or service for college-owned HP laser printers, and to recycle used toner cartridges.

Ordering Toner

Departments are required to purchase CBS toner for all Smith owned HP laser printers after the orginal toner is used.

  • Have your procurement card ready and the CBS equipment number (from the blue sticker on the front of the printer) when you call CBS at 1-800-842-0009 and press 4 to order supplies. A CBS representative will request your procurement card number and take your order.

  • Alternatively, you can order toner cartridges from CBS on-line using this form:

    If CBS does not have your procurement card information on file, a representative will call you to request it.

Requesting Printer Service

Note that for service on a laser printer to be covered under Smith's agreement with CBS, a toner cartridge for that printer must have been ordered through CBS otherwise your department will be billed for a CBS toner without it being shipped.

To request repair service on a Smith-owned HP laser printer:

  • Call CBS at 1-800-842-0009 and press 3 for help. A CBS representative will need the ID number, (from the blue sticker on the front of the printer) make and model.

  • Alternatively, you can place an on-line service request to CBS.

Recycling Used Toner Cartridges

Printer type Toner Recycling Instructions
Xerox MFD

The easiest thing to do is package them up and either send/bring to the Computer Store, Stoddard Hall 2nd flloor, or Copy and Print Services, 40 Green Street.


Option 1 for Laserjet toner When replacing a toner check the box for a UPS return label and leave it at a UPS pickup location on campus.
Option 2 for Laserjet toner Used Xerox and HP toners can be dropped off at either the Smith College Computer Store at Stoddard Hall 202 or the Copy Center on Green Street.
Option 3 for Laserjet toner

- Go to:

- Complete the on-line form to request a return mailing box.

- When you receive the box, fill it with used toner cartridges. The new larger boxes are designed to help reduce the high cost of shipping one cartridge at a time.

- Return the filled box following the instructions provided.

Option 4 for Laserjet toner If WB Mason delivers office supplies to your office, note that the driver can take used HP and HP-compatible cartridges. All used cartridges must be boxed, taped, and labeled EMPTY before the driver can take them.

For more office-product recycling ideas, see the ITS Green Computing page and the Office of Environmental Sustainability's recycling page for faculty and staff.

Stoddard Hall | Northampton, MA 01063 | 413.585.4487
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Copyright © 2015 Smith College Information Technology Services  |  Last updated September 24, 2018

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