Maintaining Staff/Faculty Printers
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CBS logoPrinter service and toner for all Smith-owned Hewlett Packard prnters laser printers is now provided by Connecticut Business Systems (CBS), at substantial savings to the college.

[Please note that inkjet printers are not covered by any of our maintenance contracts.]

Follow the instructions below to request toner or service for college-owned HP laser printers, and to recycle used toner cartridges.

*Note that departments will be charged for parts and labor for repairs to Okidata laser printers.

Ordering Toner

Departments are required to purchase a CBS cartridge for any HP laser printer after the orginal cartridge is used.

  • Have your procurement card ready, when you call CBS at 1-800-842-0009 and press 4 to order supplies. A CBS representative will request your procurement card number and take your order.

  • Alternatively, you can order toner cartridges from CBS on-line using this form:

    If CBS does not have your procurement card information on file, a representative will call you to request it.

Requesting Printer Service

Please note that for service on a laser printer to be covered under Smith's agreement with CBS, a toner cartridge for that printer must have been ordered through CBS otherwise your department will be billed for the service call (parts and labor).

To request repair service on a Smith-owned HP or Okidata* laser printer:

  • Call CBS at 1-800-842-0009 and press 3 for help. A CBS representative will need the ID number, (from the blue sticker on the front of the printer) make and model.

  • Alternatively, you can place an on-line service request to CBS.

*Note that departments will be charged for parts and labor for repairs to Okidata laser printers.

Recycling Used Toner Cartridges

Printer type Toner Recycling Instructions
Xerox MFD
Okidata laser printer
HP and HP-compatible laser printers,
method 1

- Go to:

- Complete the on-line form to request a return mailing box.

- When you receive the box, fill it with used toner cartridges. The new larger boxes are designed to help reduce the high cost of shipping one cartridge at a time.

- Return the filled box following the instructions provided.

HP and HP-compatible laser printers,
method 2
If WB Mason delivers office supplies to your office, note that the driver can take used HP and HP-compatible cartridges. All used cartridges must be boxed, taped, and labeled EMPTY before the driver can take them.

For more office-product recycling ideas, see the ITS Green Computing page and the Office of Environmental Sustainability's recycling page for faculty and staff.

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Copyright © 2015 Smith College Information Technology Services  |  Last updated May 24, 2017

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