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Our goal is to provide Smith students, faculty, staff, and administrators with information services that support and enhance all aspects of college life.

Service Alerts and Updates
Jamf Self Service Unavailable - Mac self service will be down Tuesday 2/18 from 11am to 12pm. 
Update Regarding macOS Catalina 10.15, Feb 12: ITS and campus partners have completed their compatibility testing between MacOS Catalina and Smith systems and software. Faculty and staff may proceed with the update on their Smith owned computers. Always remember to back up your computer before applying updates. Exception: KaleidaGraph users, please wait to update to Catalina if you need to run KaleidaGraph; the existing version doesn't run on Catalina, and a new version is not yet available. Some software applications should be updated to the latest version after upgrading to Catalina. For instructions on upgrading and a list of software applications with compatibility notes, visit
Chrome Printing - Known Issue, Feb 12, 11:00 a.m. - Google has identified an issue with earlier versions of Chrome v80 and printing. Some print jobs sent from Chrome produced error messages instead of the actual print job. Solution: Update your Chrome browser to the latest version of Chrome (v8080.0.3987.100 as of Feb 12). 
2019 W-2's Now Available -  W-2 tax forms for 2019 are posted electronically in Workday and are now available to view and print. Graduated students: if you no longer have an active Smith network account, an email message was sent to your personal email address on record with information on how to log in to Workday. If you did not receive an email or have any questions, contact Workday Help at - New email address for IT help requests - This spring, we are phasing out the old address for IT help requests and replacing it with We're doing this to make it very easy for all members of our community (especially those new to Smith, who haven't memorized our org charts) to send in IT help requests. Please send all new requests to (Emails sent to will be forwarded to up through May 15, 2020. After that, they will bounce.)
Microsoft Windows 7 Support Ending January 14, 2020 - Action needed by Windows 7 users  As part of our planning for Microsoft's end of support for Windows 7, ITS along with campus partners is working to verify all remaining Smith owned Windows 7 computers. To achieve that goal we need your help. Please complete this form for any Windows 7 computers in your area (including secondary computers and shared workstations). We will follow-up in the coming weeks to discuss next steps. To verify the Windows version running on a computer, type winver in the Search field and press enter. For questions, contact the ITSC at x4487 or
Updating the Name on your OneCard:  Smith students, faculty and staff who use a first name other than their legal name are now able to receive an updated OneCard, which reflects the name they use. For more information go to Updating the Name on your OneCard.
What to do if you respond to a Phishing email: Provides steps you should take immediately, if you believe that your Smith Mail may have been compromised.