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Our goal is to provide Smith students, faculty, staff, and administrators with information services that support and enhance all aspects of college life.

Service Alerts and Updates
Moodle Service issue resolved 3/3 8:53 am - If you have any questions or issues, please submit a ticket through the Digital Support site
Continued Moodle Service Disruptions 3/2 9:52 pm - Moodle is currently reporting and investigating continued service disruptions. We are working with our hosting provider to resolve this issue as quickly as possible. We will post updates here as they come in.
Student Printing during Spring 2021 - During BLUE, GREEN and YELLOW operating modes, student printing will be available at designated locations on campus. For details, visit Student Printing.
W-2 Tax Forms will be posted in late January for the previous year. Former employees and graduated seniors: for information on how to access your W-2s via Workday, visit Accessing Your W-2s.
Notice Regarding macOS Big Sur - Apple recently released their newest operating system, macOS Big Sur (version 11). All faculty and staff should wait to upgrade their Smith owned computers until ITS has vetted the operating system. If you are prompted to update, please dismiss the prompt until further notice. Some older Mac computers are not able to run Big Sur and cannot be upgraded. When compatibility between Big Sur and Smith systems and software has been confirmed, ITS will post follow-up announcements with recommendations for upgrading. If you have questions, please send an email to
Voicemail Web Access- Due to the discontinuation of Flash player the voicemail web interface is no longer available. Voice mail messages can be accessed using the voice mail system's touch tone interface by dailing 413-585-2074 and logging in with your extension number and voicemail password.
Digital Support - To enter requests for technology-related support, please go to the new Digital Support Site for the Smith community. The site also hosts a variety of resources to help you with supported digital tools, such as Zoom and Moodle, as well as other information and announcements to help you with remote teaching, learning, and work. If you have a question related to COVID-19 that is not answered in this FAQ, please send an email to
What to do if you respond to a Phishing email provides steps you should take immediately if you believe that your Smith Mail may have been compromised.