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Our goal is to provide Smith students, faculty, staff, and administrators with information services that support and enhance all aspects of college life.

Service Alerts and Updates
Smith Wireless Network Upgrades, Week of July 27 - ITS will be upgrading wireless network equipment across campus on July 27-31, between 6:00-11:00 a.m. daily. Community members will not need to take any action. If your computer is connected to the wireless network in an area being serviced, you may experience a brief disruption or slowness in Wi-Fi service. For questions or to report ongoing outages, contact the IT Service Center at ithelp@smith.edu
Changes to the eduroam network - Earlier this summer, ITS completed upgrades to the Smith Wi-Fi network are complete. Community members who use eduroam will need to update their network connection settings on their computer and any mobile devices. Note: No updates are needed for Connect2Smith Wi-Fi. When connecting to eduroam, if you see a prompt on your device that asks you to trust the new clearpass certificate or to confirm connecting, simply follow the prompts. Steps may include entering your password to confirm. If you don't see any prompts and/or you're unable to connect, please visit the eduroam section of TARA for step-by-step instructions. For assistance, contact the IT Service Center at ithelp@smith.edu
COVID-19 Related Support For technology support requests related to the college's COVID-19 response, please go to COVID-19 Digital Support. Resources available at this site include: 
- Technology Request Forms (also linked below)
- Enrollment links for workshops
- Links for submitting COVID-19 related help requests
- Other resources and guides
If you have a general question about COVID-19 that is not answered in this FAQ, please write to:  covid19info@smith.edu
Technology Request Forms
For students who have been approved to stay on campus. Please note that priority will be granted to students receiving need-based aid: https://forms.gle/DW7cSW7SorhJ1GPz8
For students who will be away from campus (U.S. only). Please note that priority will be granted to students receiving need-based aid: https://forms.gle/64CjhXtqc8W7jnz66 
For faculty and staff who do not have a Smith laptop or a personal computer they can use at home and whose work has been prioritized for work from home. Priority will be granted to those whose work directly supports curricular delivery and critical operations. Any requests to take Smith desktops, monitors, and/or peripherals home need to go through this form: https://forms.gle/mofUDi5XLTLgFS119
Update Regarding macOS Catalina 10.15: As of February 12, ITS and campus partners have completed their compatibility testing between MacOS Catalina and Smith systems and software. Faculty and staff may proceed with the update on their Smith owned computers. Always remember to back up your computer before applying updates. Exception: KaleidaGraph users, please wait to update to Catalina if you need to run KaleidaGraph; the existing version doesn't run on Catalina, and a new version is not yet available. Some software applications should be updated to the latest version after upgrading to Catalina. For instructions on upgrading and a list of software applications with compatibility notes, visit smith.edu/tara/computers_mobiledevices/catalina.html.
ithelp@smith.edu - New email address for IT help requests - This spring, we are phasing out the old 4its@smith.edu address for IT help requests and replacing it with ithelp@smith.edu. We're doing this to make it very easy for all members of our community (especially those new to Smith, who haven't memorized our org charts) to send in IT help requests. Please send all new requests to ithelp@smith.edu. (Emails sent to 4its@smith.edu will be forwarded to ithelp@smith.edu up through May 15, 2020. After that, they will bounce.)
What to do if you respond to a Phishing email: Provides steps you should take immediately, if you believe that your Smith Mail may have been compromised.