Online Help

Smith Portal

One Card

Change Password

ITS Services

Wireless Access


Contact Us

Our goal is to provide Smith students, faculty, staff, and administrators with information services that support and enhance all aspects of college life.

Service Alerts and Updates
Telephone Training Sessions - As part of the deployment of Smith?s new Voice over IP (VoIP) Telephone System we are offering instructor-led, online Telephone and Voicemail Training sessions. Each session will cover the most used features of the college's new telephone and voicemail system. For more information and to register go to Telephone Training Registration.
Notice Regarding macOS Monterey (Updated Nov 30, 2021): Earlier this month, Apple released their newest operating system, macOS Monterey (version 12). ITS has vetted the operating system; faculty, staff and students can now choose to upgrade their Smith-assigned computers if they so desire.
New Service Hours for ITSC, Oct 4 - Beginning Monday, October 4, the IT Service Center and OneCard offices located in Stoddard Hall 203 will be closing daily from 12:30 to 1:00 p.m. New hours of operation for walk-ins, appointments, and responses to tickets are Monday, Wednesday, Thursday and Friday 8:30 a.m. - 12:30 p.m. and 1:00 - 4:30 p.m; Tuesday from 10 a.m. - 12:30 p.m. and 1:00 - 4:30 p.m.
Return to Campus Guidance - To our returning employees, welcome back. To those who are coming to campus for the first time, welcome! ITS has prepared guidance for technology setup to help ensure a smooth transition back to campus. Visit the Digital Support site Return to Campus section for details.
Digital Support - To enter requests for technology-related support, please go to the new Digital Support site for the Smith community. The site also hosts a variety of resources to help you with supported digital tools, such as Zoom and Moodle, as well as other information and announcements to help you with remote teaching, learning, and work. If you have a question related to COVID-19 that is not answered in this FAQ, please send an email to
What to do if you respond to a Phishing email provides steps you should take immediately if you believe that your Smith Mail may have been compromised.