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Our goal is to provide Smith students, faculty, staff, and administrators with information services that support and enhance all aspects of college life.

Service Alerts and Updates
Notice Regarding macOS Big Sur - Apple recently released their newest operating system, macOS Big Sur (version 11). All faculty and staff should wait to upgrade their Smith owned computers until ITS has vetted the operating system. If you are prompted to update, please dismiss the prompt until further notice. Some older Mac computers are not able to run Big Sur and cannot be upgraded. When compatibility between Big Sur and Smith systems and software has been confirmed, ITS will post follow-up announcements with recommendations for upgrading. If you have questions, please send an email to ithelp@smith.edu.
Changes to the Eduroam Network - Earlier this summer, ITS completed upgrades to the Smith Wi-Fi network are complete. Community members who use eduroam will need to update their network connection settings on their computer and any mobile devices. Note: No updates are needed for Connect2Smith Wi-Fi. When connecting to eduroam, if you see a prompt on your device that asks you to trust the new clearpass certificate or to confirm connecting, simply follow the prompts. Steps may include entering your password to confirm. If you don't see any prompts and/or you're unable to connect, please visit the eduroam section of TARA for step-by-step instructions. For assistance, contact the IT Service Center at ithelp@smith.edu.
Digital Support - To enter requests for technology-related support, please go to the new Digital Support Site for the Smith community. The site also hosts a variety of resources to help you with supported digital tools, such as Zoom and Moodle, as well as other information and announcements to help you with remote teaching, learning, and work. If you have a question related to COVID-19 that is not answered in this FAQ, please send an email to covid19info@smith.edu.
What to do if you respond to a Phishing email provides steps you should take immediately if you believe that your Smith Mail may have been compromised.