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Our goal is to provide Smith students, faculty, staff, and administrators with information services that support and enhance all aspects of college life.

Service Alerts and Updates
Apple Critical Security Update, September 14 - Yesterday Apple issued an emergency security update. Smith community members with Apple devices (Mac computer, iPhone, iPad, or Apple Watch), including Smith-owned devices, should install the security update as soon as possible. The update will require the device to be restarted. To update, open System Preferences or Settings and navigate to Software Update. Locate the most recent Security Update and follow the prompts to install.
If you do not see a security update on an Apple computer, you may be on macOS version 10.14 or older, for which Apple has not yet released a security update.  If that is the case or if you need assistance, email and provide the ITS tag number of your computer. 
Return to Campus Guidance - To our returning employees, welcome back. To those who are coming to campus for the first time, welcome! ITS has prepared guidance for technology setup to help ensure a smooth transition back to campus. Visit the Digital Support site Return to Campus section for details.
Digital Support - To enter requests for technology-related support, please go to the new Digital Support site for the Smith community. The site also hosts a variety of resources to help you with supported digital tools, such as Zoom and Moodle, as well as other information and announcements to help you with remote teaching, learning, and work. If you have a question related to COVID-19 that is not answered in this FAQ, please send an email to
What to do if you respond to a Phishing email provides steps you should take immediately if you believe that your Smith Mail may have been compromised.