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Our goal is to provide Smith students, faculty, staff, and administrators with information services that support and enhance all aspects of college life.

Service Alerts and Updates
Thursday, Sept 3, 2020 -  Zoom Recording Processing Delays - Zoom is reporting delays in cloud recording processing times. ITS is monitoring this issue and will provide updates here as they become available.
Changes to the eduroam network - Earlier this summer, ITS completed upgrades to the Smith Wi-Fi network are complete. Community members who use eduroam will need to update their network connection settings on their computer and any mobile devices. Note: No updates are needed for Connect2Smith Wi-Fi. When connecting to eduroam, if you see a prompt on your device that asks you to trust the new clearpass certificate or to confirm connecting, simply follow the prompts. Steps may include entering your password to confirm. If you don't see any prompts and/or you're unable to connect, please visit the eduroam section of TARA for step-by-step instructions. For assistance, contact the IT Service Center at
COVID-19 Related Support - For technology support requests related to the college's COVID-19 response, please go to the Digital Support Site for the Smith community. Resources available at this site include:  
- Technology Request Forms
- Workshop Schedule and Sign Up
- Other technology resources and guides
- Links for submitting COVID-19 related help requests 
If you have a general question about COVID-19 that is not answered in this FAQ, please write to:
What to do if you respond to a Phishing email: Provides steps you should take immediately, if you believe that your Smith Mail may have been compromised.