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Our goal is to provide Smith students, faculty, staff, and administrators with information services that support and enhance all aspects of college life.

Service Alerts and Updates
New ITS Ticketing Email Notifications starting January 16 - ITS is launching a new ticketing application on January 16 along with our new email ithelp@smith.edu. Note that when calling or emailing the IT Service Center or Class, Event & Media Support for assistance, ticket email notifications will come from Smith TDX Notification (tdxnotify@smith.edu). These emails have a new look, which includes a ticket summary section and links for viewing ticket details in the new web application. To see what the new email messages and tickets look like, visit smith.edu/its/tara/new_ticketing.html.
ithelp@smith.edu - New email address for IT help requests - This spring, we are phasing out the old 4its@smith.edu address for IT help requests and replacing it with ithelp@smith.edu. We're doing this to make it very easy for all members of our community (especially those new to Smith, who haven't memorized our org charts) to send in IT help requests. Please send all new requests to ithelp@smith.edu. (Emails sent to 4its@smith.edu will be forwarded to ithelp@smith.edu up through May 15, 2020. After that, they will bounce.)
Microsoft Windows 7 Support Ending January 14, 2020 - Action needed by Windows 7 users  As part of our planning for Microsoft's end of support for Windows 7, ITS along with campus partners is working to verify all remaining Smith owned Windows 7 computers. To achieve that goal we need your help. Please complete this form https://forms.gle/omEFRiArUyAgNjKy9 for any Windows 7 computers in your area (including secondary computers and shared workstations). We will follow-up in the coming weeks to discuss next steps. To verify the Windows version running on a computer, type winver in the Search field and press enter. For questions, contact the ITSC at x4487 or 4its@smith.edu.
Notice Regarding macOS Catalina 10.15: Apple's new operating system, macOS Catalina 10.15, is scheduled for release in October. All faculty and staff should wait to upgrade their Smith owned computers until ITS has vetted the operating system. If you are prompted to update, please dismiss the update prompt until further notice. (Click Details and then quit the App Store app.) When compatibility between Catalina and Smith systems and software has been confirmed, ITS will post follow-up announcements with recommendations for upgrading.
Updating the Name on your OneCard:  Smith students, faculty and staff who use a first name other than their legal name are now able to receive an updated OneCard, which reflects the name they use. For more information go to Updating the Name on your OneCard.
What to do if you respond to a Phishing email: Provides steps you should take immediately, if you believe that your Smith Mail may have been compromised.