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Potential Data Breach

FREQUENTLY ASKED QUESTIONS

Updated November 20, 2009

What happened?
Moriarty & Primack, PC, the independent auditors for Smith’s Emeriti Retiree Health Benefit Plan reported that on the evening of October 26, 2009, three laptop computers were stolen from their Springfield, Mass., offices. One of the laptops contained data on current and retired Smith College employees, including names and Social Security numbers. Moriarity & Primack have indicated that the laptop was password protected. The files could only be accessed via proprietary, password-protected software that was installed on the laptop.

Who is investigating?
Moriarty & Primack contacted the Springfield Police Department, the Springfield office of the Federal Bureau of Investigation, the Commonwealth of Massachusetts Office of the Attorney General, and Monarch Place Security.

I am not a participant in the Emeriti Retiree Health Benefit Program. Why did I receive a letter?
Certain non-participants were included in the data for audit sampling and testing purposes. Letters were sent to all those whose personal data was a part of the data breach.

Will employees be notified of progress in the investigation?
We are in regular communication with Moriarty & Primack and the Springfield police. If details regarding the incident are released by the authorities we will post them on this site.

What can I do to protect myself from fraud?
If you don’t already monitor your accounts and credit reports for signs of fraud or identity theft, then this is a good time to start the practice. If you detect any fraudulent activity or evidence of identify theft on any of your accounts, you should immediately contact the police, your bank, and any credit institutions with which you do business. You may also request that the credit reporting agencies place a security freeze on your credit report. A security freeze prohibits a credit-reporting agency from releasing any information from a consumer’s credit report without written authorization. (Note that placing a security freeze on your credit report may delay, interfere with, or prevent the timely approval of any requests you yourself make for new loans, credit mortgages, employment, housing or other services.) A security freeze remains in place until removed by you.

Do I have to cover the cost of a security freeze or credit monitoring myself?
If you have been a victim of identity theft, and you provide the credit-reporting agency with a valid police report, it cannot charge you to place, lift or remove a security freeze. In all other cases, a credit-reporting agency may charge you up to $5 each to place, temporarily lift, or permanently remove a security freeze. Moriarty and Primack will reimburse you for the one-time cost of placing and removing a security freeze on each of your credit reports over the next 12 months. You can mail your receipts to: Moriarty & Primack, Attn: Dept. S, One Monarch Place, Springfield, MA 01144.

By law, individuals are entitled to receive one free credit report annually. If an additional report is desired as a result of this data breach, Smith College will reimburse an individual up to a maximum of $40. The credit report must be requested prior to April 30, 2010, in order to be reimbursed. Reimbursements must be submitted via the standard expense reimbursement form on the Controller’s Office Web site.

How can I get a copy of the police report?
Contact the Springfield, Mass., Police Department. Police reports must be requested in writing.

Springfield Police Department
Attn: Records
PO Box 308
Springfield, MA 01104

Where can I get more information?
The Attorney General’s Office for the Commonwealth of Massachusetts has a special Web section that spells out how to protect yourself when data security is breached and the possibility of identity theft exists. This resource can be found at: www.mass.gov/Cago/docs/Consumer/identity_theft_022708.pdf

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