Voicemail System Maintenance Wed 5/22 6am - 7:30am - Between 6:00 am and 7:30 am on Wednesday, May 22 ITS will be performing maintenance on the college voicemail system. During that time the voicemail system will be unavailable to answer calls or access messages. All campus phones will continue to function normally for placing and receiving calls.

Change to Ivanti VPN Login Process - Beginning Wednesday, March 13, community members who use Ivanti VPN to connect to Smith systems will automatically be directed to the Smith login page for authentication. The VPN login process will no longer display the Ivanti login box or the prompt for a secondary password. If you require further assistance please contact IT User Support at ext. 4487 (413-585-4487).

Outbound Dialing Prefix change - ITS is changing the dialing prefix number for off-campus calls made from campus telephones to 8 rather than 9. This change will help reduce the number of misdials from campus phones to emergency services (911). As of January 18, 2024, all outbound calls will need to be preceded by 8. This change applies to any off-campus call, including toll-free, local, domestic long distance and international calling. It does not apply to direct dialing of campus extensions.

ITS User Support - User Support is now located in Seelye Hall B8 (basement level). Smith community members should go to the new ITS User Support Center in Seelye Basement (B8) for walk-in support for the following services: OneCards, Smith account assistance, Duo support, computer support and troubleshooting, general technical support, and equipment repair drop-off. (Note that repair pick-up is in Stoddard 203). Hours will remain the same as before. To make an appointment for a technology consultation at the new location, please write ithelp@smith.edu. In addition to visiting us in person in Seelye B8, users are always welcome to submit email and phone support requests by writing ithelp@smith.edu and calling extension x4487 (413-585-4487).

Digital Support - To enter requests for technology-related support, please go to the Digital Support for the Smith Community website or email ithelp@smith.edu