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A Culture of Care

Read Smith’s plans for the spring 2021 semester.
Current Operating Mode: BLUE


Students sometimes feel apprehensive about using the Counseling Service because they do not know what to expect and wonder what it means to need help. Most students, however, become comfortable quickly and find their appointments to be helpful and productive.

Appointments are scheduled Monday through Friday from 9 a.m. until 4:30 p.m. (We are closed between noon and 1 p.m.)

You can make an appointment to see a therapist by

  • Calling the appointment desk 413-585-2840
  • Contacting us via email at
  • Visiting the appointment desk in the Schacht Center

You will be given the first available appointment that fits with your schedule.

What to Expect

When You Make an Appointment

When you make an appointment, the administrative coordinator will not ask you for details about why you are seeking help. She will schedule an appointment for you as soon as possible. Our goal is to see students within a week, but appointment wait times vary depending on the time within the semester. Students experiencing accute emergencies will be seen immediately. Therapists are assigned according to availability. Students may request a particular therapist, but our ability to accommodate these requests depends on the caseloads of individual therapists.

Before Your Visit

Prior to your initial consultation, login to our secure messaging center to review an informed consent document and complete the pre-visit questionaire along with a brief mental health screening. Please allow yourself at least 20 minutes to complete these tasks. The information you provide will assist the therapist in efficiently addressing your concerns. 

At Your Initial Consultation

The therapist will greet you in the waiting room and you will meet in a private office. In the office you can speak freely with your therapist about whatever is concerning you. The therapist will help you understand your thoughts and feelings and will not judge you or tell you what to do. The therapist's role is to help you understand your problem in the larger context of your life so that you can do what is right for you.

Next Steps

You and the therapist will work toward an agreed-upon view of your problem, strengths, resources and needs. The therapist may suggest a range of options to address your concern including, but not limited to, connecting you with resources on campus, a referral to a community based therapist, or ongoing work with a therapist at the Counseling Service. The therapist’s goal is to work with you to determine how to best meet your needs given the available resources.