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A Culture of Care >> Read Smith’s plans for the fall 2021 semester.


Students sometimes feel apprehensive about using the Counseling Service because they do not know what to expect and wonder what it means to need help. Most students, however, become comfortable quickly and find their appointments to be helpful and productive.

How to Make a First Appointment

How to Access Crisis or Urgent Care

  • By phone at 413-585-2840
    During our business hours, you will be connected with a member of our staff. If during nights and weekends, you will be connected with on-call providers.

What to Expect

When You Make an Appointment

When you make an appointment, our administrative coordinator will schedule an appointment for you as soon as possible. Our goal is to see students within a week, but appointment wait times vary depending on the time within the semester. Students experiencing accute emergencies will be seen immediately. Therapists are assigned according to availability. Students may request a particular therapist, but our ability to accommodate these requests depends on the caseloads of individual therapists.

Before Your Visit

Prior to your initial consultation, login to our secure messaging center to review an informed consent document and complete the pre-visit questionaire along with a brief mental health screening. Please allow yourself at least 20 minutes to complete these tasks. The information you provide will assist the therapist in efficiently addressing your concerns. These are required forms. If they are not completed by 8:30 a.m. on the day of your appointment, we will reschedule your session for a later time.

At Your Initial Consultation

You will receive a Zoom link by the morning of the appointment via the messages in your patient portal. Your therapist will need to ask you a lot of questions in order to understand your thoughts and feelings. You can speak freely with your therapist about whatever is concerning you and the therapist will not judge you or tell you what to do. The therapist’s role is to help you understand your problem in the larger context of your life so that you can decide and do what is right for you.

Next Steps

You and the therapist will work toward an agreed-upon view of your problem, strengths, resources and needs. The therapist may suggest a range of options to address your concern including, but not limited to, connecting you with resources on campus, a referral to a community-based therapist, or ongoing work with a therapist at the Counseling Service. The therapist’s goal is to work with you to determine how to best meet your needs given the available resources.

Other Facts About the Counseling Service

  • Last year, 33% of students visited the Counseling Service.
  • More than half of any given senior graduating class has visited the Counseling Service.
  • The demographic distribution of students who visit the Counseling Service is the same as the broad student population.
  • There is no charge for any services. Prescriptions filled at pharmacies may have a co-pay.
  • We are generally open 8:30 a.m.–4:30 p.m. daily, but individual and group sessions will be offered to accommodate a range of time zones.
  • Crisis services are available by phone 24 hours a day at 413-585-2840.