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Frequently Asked Questions

Where is it?

The Schacht Center for Health and Wellness is located at 21 Belmont Avenue, adjacent to Scott Gym.

How do I make an appointment?

You must call for an appointment; there are no walk-in hours. Same-day and next-day appointments are available. Crisis appointments are available.

Medical Appointments 413-585-2250
Counseling Appointments 413-585-2840
Wellness Appointments 413-585-3347

After Hours and Weekends

Medical Help 413-585-1260
Counseling Help 413-585-2840

Will you respect my privacy? 

Yes. All services are confidential. The only exception is in an unusually dangerous or life-threatening emergency. 

Do I have to pay?

Office visits at the Schacht Center are free of charge regardless of insurance. Some services, such as lab tests and vaccines, may incur charges. The Smith College Insurance Plan covers most services. Students with private insurance should call their insurance provider regarding any questions about coverage. We do not, and can not, bill private insurance. Instead, we bill the student’s account, and provide a claim form for the student to complete and submit to their insurance.

How do I make a counseling appointment and how does billing work?

The Counseling Service does not charge for visits, all students have approximately eight free sessions as needed. Call the Counseling Service at 413-585-2840 to make an appointment.

Do you provide HIV and STI testing, education and information?

Yes. Confidential testing is available at Medical Services during regular clinic hours by appointment.

Can I get emergency contraception or latex items at Medical Services?

You can get emergency contraception from Health Services for $25 with a nurse appointment or as a precaution. All latex (condoms, dams, etc.) is ordered by the Health Reps and distributed to the houses. 

What if I’m too sick to walk to the Schacht Center?

If you are too sick or injured to walk to the Schacht Center you can call the nurse's station at 413-585-2813 and they can coordinate transport for you via Access Van or Campus Police.

Will you respect my identity? 

Yes. At the Schacht Center, we honor all cultures, gender identities, preferred names and pronouns. 

What if I need something when the Schacht Center is closed?

FIRST, call the after-hours nurse at 413-585-1260 or counselor at 413-585-2840 for assistance. Contact your insurance company regarding coverage. If needed, Urgent Care without an appointment is available at Cooley Dickinson Hospital and CVS Minute Clinic.