Online CE FAQ
The following are answers to some of the most frequently asked questions about the Online Continuing Education courses. If you do not find the answer you're looking for, please email us at email@example.com or call 413-585-7970.
- How do I register for classes?
- How much do courses cost and how do I pay?
- How much time do I have to complete the course?
- Do classes happen in real time?
- Do I have to watch the course all at once?
- Will I be able to access my course as soon as I register?
- How do I get CE credits and how long will it take to receive them?
- If my agency will pay for this class, how do I arrange payment or reimbursement?
- Is there any limit on the number of courses I can take?
- Is there a discount if I take more than one course?
- Is there a Smith Field Affiliate discount?
- Are courses available any time or only offered on specific dates?
- Are the courses audio only or audio/video?
- Can I download an audio podcast and listen to it in my car or on my iPod?
- Can I watch or listen to my courses on my iPad/iPod/iPhone?
- Do I complete an evaluation after the course and if so, how do I submit it?
- What is your refund policy?
- What if I want to ask the instructor a question?
- What if I can't remember my username or password?
- What is an Enrollment Key?
- How do I get my Enrollment Key?
- Where do I go for technical support?
- What if I need more time to complete my course?
Go to the Online Continuing Education registration page, where you’ll be able to select courses, pay via credit card online and provide your contact information. We are not able to accept registration by mail, fax or phone.
Courses vary in price depending on length, from $25 for a .5-hour course to $100 for a 5-hour course. There is also a non-refundable $5 registration processing fee.
Currently you can pay for courses by MasterCard or Visa through our secure online credit card processing.
You will have 30 days from the date you enroll in SmithOnline (our electronic classroom) to complete the course. However, all SmithOnline access will end May 15, regardless of the enrollment date.
Do classes happen in real time?
Classes are not offered in “real time;” you may enter the electronic classroom and listen to/watch your course in any number of sittings if you prefer. However, you must complete the course and submit the evaluation within 30 days of receiving your username and password. All SmithOnline access will end May 15 regardless of enrollment date.
You may enter the electronic classroom and listen to/watch your course in any number of sittings. Longer courses are broken into several sections and all courses have media controls that allow you to play, pause and review material.
Yes. Upon registration you will receive an enrollment key via email that allows you to access your course through SmithOnline. The SmithOnline How To (PDF) has detailed instructions on creating your username and password as well as on how to enroll.
How do I get CE credits and how long will it take to receive them?
Continuing Education (CE) credits will be available to you through SmithOnline as soon as you complete your evaluation form and course assessment. You will be able to print your certificate as well as have it emailed to you as a PDF.
As mentioned above, we currently only accept payment by MasterCard or Visa. If your agency does not have a credit card you can use, we suggest you pay using your personal card and ask your agency to reimburse you.
While there is no limit on the number of courses you may take, please note that the time you have available to complete the course is limited to 30 days from enrollment. If your time is limited, it might be preferable to register for a new course after you have completed the first one.
As online courses are offered at a discounted tuition rate, no additional discounts are available.
Is there a Smith Field Affiliate discount?
Tuition is waived for all Smith College SSW Field Affiliates (i.e. current student supervisors and Field Faculty Advisers.) You will pay the $5 registration processing fee only.
Are courses available any time or only offered on specific dates?
Registration will be open for this set of courses only until the end of March. You will have 30 days from the date you enroll in SmithOnline (our electronic classroom) to complete the course. However, all SmithOnline access will end May 15 regardless of enrollment date.
Are the courses audio only or audio/video?
All courses are accessible to you in audio format and most are available in both audio and video. Captions or transcriptions are available for all video and audio as well. Once you enter our electronic classroom you will see which options are available for the course you selected and you may choose the format that best meets your needs.
Note: if the video is not displaying in your browser, try updating it to the latest version or using a different browser.
The Smith College School for Social Work is committed to accessibility, so captions and/or transcriptions are available for all media. If you need additional accommodations for your online course, please contact firstname.lastname@example.org.
Can I download an audio podcast and listen to it in my car or on my iPod?
Because course content is the academic property of the Smith College School for Social Work, you are unable to download the course as a podcast. Our audio and video are compatible with most computer operating systems, including iPads, iPods and iPhones. We recommend accessing our test course before registering to ensure that your system is compatible with ours.
Can I watch or listen to my courses on my iPad/iPod/iPhone?
Our audio and video are compatible with most computer operating systems, including iPads, iPods and iPhones. We recommend accessing our test course before registering to ensure that your system is compatible with ours.
Do I complete an evaluation after the course and if so, how do I submit it?
One of the requirements for receiving CEUs is that you complete the evaluation form. The evaluation form is available online through our electronic classroom, SmithOnline. You can fill it out and submit it online once you have completed your coursework. You will also be asked to complete a brief course assessment, three multiple-choice questions to assess your knowledge of the material.
What is your refund policy?
If for some reason you opt to not begin the online course for which you have registered, please email your refund request to email@example.com. We will only honor refund requests if you’ve made no attempt to enter the electronic classroom. Once you log into the electronic classroom, whether you begin the course or not, we are unable to honor the refund request. We cannot provide any refunds after May 15, 2017.
All of our course material is recorded from past lectures and seminars, so the instructors are not currently available to answer questions. However, many of our instructors participate regularly in our on-campus Professional Education Seminar Series, so you might very well have an opportunity to take a class with them in person next summer.
What if I can't remember my username or password?
To reset your username and password, visit our online lost password page. You will receive email instructions on how to reset your password.
What is an Enrollment Key?
The Enrollment Key is a passcode required by SmithOnline to enroll yourself in your online course(s). This passcode is unique for each course in our SmithOnline system and you will not be able to access SmithOnline courses without the enrollment key. You will only need to enter the Enrollment Key once per course in order to enroll. You’ll find detailed instructions on creating your username and password as well as on self-enrolling on the SmithOnline How To (PDF).
How do I get my Enrollment Key?
When you register for our online courses, you will receive an automated email containing the enrollment key(s) for any courses you have selected.
Where do I go for technical support?
If at any point you have questions or technical needs, please visit our support forum. Note: you will need to enroll yourself the first time you visit this forum. No enrollment key is required.
You will have 30 days from enrollment to complete your course, which in most cases should be plenty of time. If you need an extension because of extenuating circumstances, please email the office at firstname.lastname@example.org. All SmithOnline access will end May 15 regardless of enrollment date.