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ACCESS vans provide on-campus transportation for students, faculty and staff with temporary or permanent disabilities affecting mobility. Van riders who will need to use the van for more than two days are asked to register with us and to provide medical information concerning their need for the service.

Operating Hours

Monday through Friday from 7:30 a.m. to 7 p.m.
Rides are scheduled at fifteen minute intervals throughout the day.

Request a Ride

To request a ride, call (413) 695-0065. Give your name and extension, the date for which you are requesting the ride, and the time and location of both the pickup and drop-off points. Receipt of a return call will confirm your scheduled ride.


We ask that you make your reservation at least 1-1/2 hours in advance. The ride schedule fills on a first-call, first-served basis. It is preferable to schedule rides one week in advance of the ride date.

Drivers will accept standing reservations for the duration of a semester. Repeated last minute cancellations or failure to show for a scheduled ride may compromise your access to the van service. Drivers will wait five minutes past the scheduled pick-up time and then they must go on to their next rider. If you miss a ride, call the van service and the driver will make every effort to get back to you as soon as the schedule allows.

Pick-Up Sites

Maps of campus buildings are available at the Office of Admission, Public Safety or online.

Rules & Regulations

Inclement Weather & Snow Days

If driving conditions become too dangerous, the van service will not be available. In this event, all riders with scheduled rides will be notified of cancellations. A message will also be placed on the cell phone voicemail to let callers know that the service has been interrupted.

Off-Campus Rides

Off-campus rides must be approved in advance by the Director of Disability Services. Please note that off-campus rides are not the primary purpose of the van service and that authorization is dependent upon several factors, including available time in the ride schedule. The van cannot provide transportation to areas outside the immediate Northampton area. Van transportation to other campuses in the Five College area via UMass Transit is available by advance request through the Office of Disability Services (ODS) to individuals with disabilities who cannot use the bus system.

Driver Restrictions

Drivers are not responsible for carrying or lifting items in or out of buildings, nor will they come into a building to look for a rider. Riders must be at the designated pick-up point. Drivers will not sit and wait for riders while they are at meals. Rides are from one designated pick up point to one designated drop off point only. Drivers are responsible for transporting riders with temporary or permanent disabilities. A rider may be accompanied by one other person.

More Information

If you have any concerns that cannot be addressed by the driving staff, please contact us.

Reminder: Public Safety is not responsible for transporting students.