Mail and Locker mailboxes
Student mail, including packages, is picked up from locker mailboxes or at the pick-up counter. A notification email will let each student know whether to pick up their item(s) from the locker mail box or the counter. When there is an overflow of mail/packages, the students pick up their items from the pick-up counter during counter hours. Students may also come to the counter to ask for their packages before they are loaded into the boxes. During rush periods, such as the beginning of the school year, packages take a day to sort due to the extraordinary volume. When ordering items or providing your box number to parents and friends, please provide the correct box number. Mail Services receives many packages with incorrect box numbers. When mail/packages are addressed to an incorrect box number, it slows down the sorting process.
When students receive mail/packages they will receive a notification email from the locker mailbox system email address of MailLocker@smith.edu
The email will contain the locker bank number (1, 2, 3, 4 or 5) and a onetime use pin number to be used at the kiosk to open the locker. When retrieving your item(s) from the locker mail box, please remove your item(s) and gently close the locker. When you get a another item(s), the locker will email a new locker bank and pin number to you.
Students Ordering Books online
Please remember that most book vendors send books out using the class of mail called Media Mail. Media Mail can take up to 2 weeks for delivery or 2-8 business days.
Mail Services located on the garden level of the Campus Center has two counters. One counter is for picking up mail & packages and the other counter is for dropping off mail/packages.
The Mail Services pick-up counter hours are 9:00 AM - 4:00 PM, Monday - Firday. The drop-off counter hours are 11:00 AM - 1:00 PM and 2:00 - 4:00 PM , Monday - Friday.
Please remember that all mail and packages come in bulk and need to be sorted. It may take up to 24 hrs before mail/packages are available.
For mail/packages to reach you, they must be addressed as follows:
1 Chapin Way, Unit Number
Northampton, MA 01063
It is very important that the correct box number be put on the envelope or package. Mail Services has received an inordinate amount of packages with the wrong box number. Incorrect box numbers greatly delays the time it takes to receive your mail & packages.
Returning students, your mailbox number is the same as last year. New students, you have been assigned a mailbox number.
To receive mail or packages, you will need to provide your mailbox number as an identifier, even though it is now a "virtual” mailbox.
- All packages will be delivered through Mail Services
- After mail/packages are sorted you can pick up your items at the pick-up counter by providing your box number.
- Mail/packages will also be put in the electronic mail lockers. you will receive an email when your items are put in a locker.
- Packages may not be left unclaimed. Mail Services cannot store packages.
- Misaddressed mail delays delivery.
IMPORTANT NOTE: Please inform banks, periodical subscriptions, friends and extended family that you will be off-campus and provide them with your new address or your permanent home address. Please contact magazine and newspaper publishers well in advance as it typically takes four weeks for address changes to be implemented.
First Class Mail (Letters, Bank Statements, Etc.)
United States Addresses: Mail Services will forward all first class to your permanent address on record, if within the US. If you wish to have your mail forwarded to an alternative US address please provide that information to Mail Services via email.
It is the student’s responsibility to utilize the US Postal Service’s “Change of Address” form when relocating from permanent address.
International Addresses: Mail Services is unable to forward mail to international addresses.
Standard Mail (Magazines, Newspapers, Catalogs, Etc.)
Standard mail will not be forwarded and is recycled. It is the student’s responsibility to contact magazine, newspaper, catalog subscription service to provide their change of address.
All packages will be returned to sender. Students are responsible for updating the ship to address with all catalog and online vendors i.e., Amazon, L.L. Bean, eBay etc.
Mail Forwarding for Graduated Students
- Graduates may request to have their 1st class mail forwarded for six months.
Change to Paperless Billing
Smith College Mail Services wants to help the college be as sustainable as possible. Please use paperless billing or opt out of the catalog mailing list when possible. If paperless billing is not an option, please have your monthly statement and bills sent to your permanent residence, not Smith. This will help cut down on the unnecessary monthly items sent to Smith.
UPS & USPS Package Service
Beginning fall semester 2013, students will be able to send packages by both United Parcel Service (UPS) and United States Postal Service (USPS).
Recently Graduated Seniors
Many graduated students have completed forwarding mail address forms. The purpose of the forms is to temporarily forward student mail until students complete contacting all their senders and update their mailing information. It has come to our attention that students were not informed that they need to contact senders of their change of address.
The temporary forwarding of mail is a service that does not extend indefinitely after a student has graduated.
Please contact all your senders. You may also try to go to the USPS website and go to forward your mail so you can input your new permanent or temporary mailing address. You can use the link below to lead you to the USPS form:
It is important to note that the USPS does not recognize the zip code for Smith College which is 01063. Please fill out the USPS online form using the 01060 zip code.