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Libraries' Service Desk

Call 413-585-2910

Monday to Friday
10 a.m.-5 p.m.

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Fines & Bills

Regular Loans

  • An overdue notice is sent to the borrower when an item is one day overdue - see Notices & Bills below.
  • A second overdue notice is sent two weeks later if the item has not been renewed or returned.
  • If an item is not returned or renewed within 28 days of its due date, the borrower is billed for the cost of the item, a $15 processing fee, and a $10 non-refundable billing fee. The average bill is $85 per item, but may be higher in some rare cases when the item is more expensive to replace.
  • If the billed item is returned or renewed, charges are cleared except for the $10 billing fee.

Recalled Items

  • Items recalled by another patron must be returned by the date specified on the recall notice, not by the original due date.
  • The fine for items not returned by the recall return date is $2 a day per item.

Reserve Items

  • Consult Course Reserves for loan policies for Reserves.
  • The fine for overdue reserve items is $2 per hour, or partial hour, for each item.
  • If a reserve item is not returned within 24 hours after it is due, the patron is billed for the cost of the item, a $30 overdue fine, and a $10 billing fee.
  • Smith students who repeatedly return reserve materials late may be reported to the Honor Board.

Equipment Items

  • The fine for overdue loaner laptops is $5 per hour, or partial hour.
  • If a loaner laptop is not returned within 24 hours after it is due, the patron is billed for the cost of the item, a $50 overdue fine, and a $10 billing fee.
  • For lost specialized equipment (ukuleles or equipment peripherals), the patron is billed for the cost of the item and a $10 billing fee.
  • Smith students who repeatedly return equipment materials late may be reported to the Honor Board.

Notices & Bills

  • All library notices are routinely sent by email.
  • Patrons must notify the libraries of changes in email, campus, or U.S. mail addresses.

Damaged Items

When an item is damaged beyond normal wear and tear, the library will evaluate the condition and bill the patron to cover repair (whenever possible) or replacement of the item.

Contact Us

Library Location Name Phone Email
Young Library Maria Rao 413-585-4160          mrao@smith.edu
Josten Performing Arts Library Janet Spongberg 413-585-2932          jspongbe@smith.edu
Hillyer Art Library Lisa DeCarolis 413-585-2942          ldecarol@smith.edu