How to Use the Voicemail System
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USING THE AVAYA VOICEMAIL MESSAGING SYSTEM


For a quick reference sheet of commands, refer to the Voicemail Quick Reference Card. This printable PDF file summarizes the key presses to perform various voicemail functions.

To view online instructions, select a topic from the following list or select + to the right.


Access the Voicemail System

Access Your New Voicemail Account (initial access only)
  1. Dial 413-585-6960
  2. Press #
  3. Enter your 4-digit extension
  4. Enter the default password: 2850
  5. Follow the prompts to set up your personal password and greetings
Log in to Your Voice Mailbox (after initial access and setup)

From your campus phone:

  1. Press the MESSAGE button
  2. Press #
  3. Enter your 4-digit extension
  4. Enter your password

From another phone:

  1. Dial 413-585-6960
  2. Press #
  3. Enter your 4-digit extension
  4. Enter your password
Update Your Password
  1. Log in to your mailbox
  2. From the Main Menu, press 4 for Mailbox Options
  3. To set a new password, press 9
  4. Follow the voice instructions to complete the update

Personalizing Your Voicemail

Record Your Name
  1. Log in to your mailbox
  2. From the Main Menu, press 4 for Mailbox options
  3. For Greeting options, press 1
  4. To change your name, press 6
Record Your Personal Mailbox Greeting
  1. Log in to your mailbox
  2. From the Main Menu, press 4 for Mailbox options
  3. For Greeting options, press 1
  4. To change your personal greeting, press 1
Record and Activate Your Extended Absence (Vacation) Greeting

To record your extended absence (vacation) greeting:

  1. Log in to your mailbox
  2. From the Main Menu, press 4 for Mailbox options
  3. For Greeting options, press 1
  4. To create an extended absence greeting, press 2
  • To record a new greeting, press 2
  • To review the existing greeting, press 1

To activate your extended absence (vacation) greeting:

  1. Log in to your mailbox, or if logged, press * to return to the Main Menu
  2. From the Main Menu, press 4 for Mailbox options
  3. For Location options, press 3
  4. For Extended Absence, press 6
    You will be prompted on whether to allow callers to leave a message:
  • To allow callers to leave messages, press 1
  • To block callers from leaving messages, press 2
  • If no selection is made, callers will be able to leave messages.
Block Callers from Leaving Voicemail Messages
When you activate an Extended Absence greeting, you have the option to block callers from leaving messages. To activate this feature, see the instructions under Record and Activate Your Extended Absence (Vacation) Greeting

Access and Manage Messages From Your Phone

Play and Manage Voice Messages
  1. Log into your mailbox
  2. From the Main Menu, press 1 to listen to messages.

Options while listening to message:

Key Press
1 Go back 5 seconds
2 Pause for 5 seconds
3 Fast forward 5 seconds

Options during and after message playback:

Key Press
4 Replay message
5 Listen to time and date information
6 Send a copy to someone else
7 Delete the message (goes to deleted folder)
9 Save the message in the archive
# Skip to the next message
* Exit message review

Receive and Manage Messages via Email

Receive Voicemail Messages as Email Messages
Individual's voice mailboxes on the Smith College telephone system are configured to send a copy of each voicemail message to the extension holder’s campus email account. Listening to or deleting the message in email will automatically sync with the voicemail system and mark the message as “read” and/or delete it, based on the action taken in email. If you are not receiving copies of your voicemail messages via email or if you would like to have that feature turned off, please contact the IT Service Center at ithelp@smith.edu

Stoddard Hall | Northampton, MA 01063 | 413.585.4487
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Copyright © 2015 Smith College Information Technology Services  |  Last updated January 21, 2021

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