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Suspending or reactivating a lost or stolen card
Obtaining a temporary card
Replacing a broken or damaged card
Getting a new or replacement OneCard ID

OneCard information for new Smith employees

Spouse and Dependent OneCards
Alumni OneCards

Suspending or Reactivating a Lost or Stolen Card

If your OneCard is lost or stolen, you are responsible for obtaining a Temporary Card (see Obtaining a Temporary Card, below) or suspending your OneCard immediately.

Click here to suspend or reactivate your card on-line. You will need to login with your Network account username and password.

The OneCard Office can also suspend cards during business hours. If the OneCard Office is closed, Public Safety (x2490) can suspend cards.

Once your card is suspended it can no longer be used to access your accounts such as Campus Cash. If you find your ID card after it has been suspended, you can reactivate it via the web at any time, or in person at the OneCard Office during drop-in hours or by appointment. If you reactivate your card at the OneCard Office, be sure to bring a valid picture ID with you.

If you need a new ID card, you must go to the OneCard Office during drop-in hours or by appointment (See Contacting the Smith College OneCard Office) to receive a replacement card. Your existing accounts and balances will carry over to the new ID card. Your first replacement card is free but after that there is a $20 charge.

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Obtaining a Temporary Card

If your OneCard is lost or stolen, you may obtain a Temporary Card, good for one week only, to replace it.

Temporary Cards can be obtained from the OneCard Office during drop-in hours or by appointment (see Contacting the Smith College OneCard Office).

While you have a Temporary Card, your OneCard will not work.

Temporary Cards act as replacements for your OneCard. They allow access to accounts and dining privileges, but do not permit use of the library system.

Because Temporary Cards allow access to any balance on the card, you must present proof of identification when requesting one. There is no charge for Temporary Cards, but a replacement fee of $10 will be charged if the user fails to return the card to the OneCard office.

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Replacing a Broken or Damaged Card

Broken or damaged cards can be replaced and are issued by the OneCard Office. See Contacting the Smith College OneCard Office.

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OneCard Information for Smith College Employees

Faculty and staff who activate Automatic Payroll Deduction can also use their OneCards to charge purchases at the Campus Center Café. Charges will automatically be deducted from your paycheck. For questions on Automatic Payroll Deduction, contact the Payroll Office.  Forms are available at:

If you are eligible, you can get your Smith OneCard by going to the OneCard Office located in the ITSC in Stoddard Hall.

Other points to remember when getting your OneCard:

  • You will need a picture ID.
  • Check the Smith online directory to see if your name and data are listed. Your employment information must be downloaded from Workday before your OneCard can be issued, which may take 2 - 3 business days after HR receives your paperwork. If you are listed on the directory, your data will have also downloaded to the OneCard system. 
  • OneCards are not issued prior to your employment start date. 

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Spouse and Dependent OneCards

Spouses and dependents* of benefited employees who qualify for a OneCard, can receive their own OneCard ID for gym and library use. Submit a request for a Spouse or Dependent OneCard.

  • To qualify, the spouse or dependent must be registered with Human Resources.
  • Dependents are eligible between 16 19 years old, or until their 23rd birthday if they have a valid college ID. 
  • Dependents must be at least 16 years old to receive gym access on their own OneCards.  Prior to that, they need to be accompanied by a parent and swiped in as a guest on the parent’s OneCard.
  • The cost of the initial spouse or dependent OneCard is $15. Replacement cards are $20. The person getting the OneCard will need an ID.

For more information on the Smith College OneCard, call the OneCard office at 413-585-4487.

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Alumni OneCards

Alumni qualify for a OneCard, they receive their ID for the gym and library use. Submit a request for a Alumni OneCard.

  • The cost of the initial OneCard is $15. Replacement cards are $20. Enclose a check payable to Smith College.

  • Please enclose one color passport style 2x2 photograph (No hats or sunglasses) and a photo ID (Driver's license)

  • Include a self-addressed stamped envelope. Allow two weeks from date of receipt for processing.

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Copyright © 2014 Smith College  |  Last updated June 13, 2022

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