News for the Smith College Community //April 19, 2001
Do You Know About WAG?
By the time they've been on campus for a few months, Smith students and employees have no doubt mastered a slew of acronyms. Everyone here knows RADS, of course, and ITS. Most people recognize BOT as the Board of Trustees.
But what about WAG? Does everyone know that one? There's a group of Smith students who think that acronym should join the campus mainstream lexicon.
WAG stands for Web and Graphics Center. It's a computer resource center, located in Seelye B1, run by the Educational Technology Services division of ITS.
The seven students who serve as WAG consultants say the center is jam-packed with fun and useful hardware, software and most importantly, know-how.
Consultant Morgan Hewitt '03 knows that once members of the Smith community set foot in the WAG Center, they'll be hooked. "This is the place to come for Web design or graphics," she says. "We have the high-quality programs and top-notch equipment that you'd find in any Web design studio. Our staff will teach anyone who wants to learn how to create a Web site or how to lay out a newsletter or scan and edit photos."
The WAG Center houses five Mac computers and one PC. All stations are equipped with Photoshop 6.0, one of the lab's most popular programs. The Web design tools available in the center include Adobe GoLive, PageMill and Dreamweaver. Lab users can also access Adobe InDesign, Pagemaker, Microsoft Publisher and many other Web, pagination and imaging software programs. The WAG also has two digital cameras that are loaned to students for a maximum of 48 hours. Another standout feature is a color laser printer that can be used by anyone in the lab.
Stephen Grettenberg, educational computing analyst, provides technical direction for the lab and supports its hardware and software. He's also a Mac specialist for the campus.
Grettenberg says that what distinguishes the WAG is that it's run by students for students. "Without the WAG, many students would only be able to access certain applications by taking a class," he says. "The WAG is a space where academic need isn't the priority. It's a low-key setting where members of the Smith community can use the programs for whatever they want, even if it's just to experiment."
Along with providing training for consultants, Grettenberg handles the lab's budget and keeps the machines equipped with the latest programs. For next year, he has submitted a proposal that would bring digital video production software to the WAG. He's also anticipating a new station that will use Mac's newest operating system, Mac OSX. "The WAG will have OSX before it is widely available on campus," he says. "And because it's a UNIX-based system, it will have the capacity to run some of the fanciest animation packages. That will open up exciting options for WAG users."
So how does the WAG Center actually serve students? On a recent morning, Leandra Zarnow '01 came to the lab to scan photographs by Annie Leibowitz for her American Studies thesis. She had heard about the lab through word of mouth, and it was her first time there. For Zarnow, the WAG was a timely discovery. "My thesis is titled 'The Politics of Beauty: Tensions Between Feminism and Popular Culture,'" she explains. "I'm scanning images of the representation of women in pop culture. This equipment is the only way I can get them to fit onto my pages."
Seated next to Zarnow in the lab was a regular user, Michaela Kelly '03. Kelly, who was creating invitations for a bridal shower, says the WAG Center is where she goes when she needs to do color projects. "It's a great place that I just stumbled across one day. Here I can use Photoshop 6.0. I only have 4.0 in my room."
According to WAG consultant Kelley Louie '01, most students visit the lab to learn basic Web design. "Once someone comes to the WAG, she's taken the first step toward learning," says Louie. "We're here to help and we have the resources to support users who want to develop advanced skills." As a consultant, Louie prefers to introduce new Web designers to "what you see is what you get" editing packages, as opposed to teaching HTML code. "Code isn't for everyone," she says. "In our workshops, we present a little HTML, but not enough to scare anyone away. Our goal is to give people the tools they want. "
Like other campus labs, the WAG Center is open weekdays from 8 a.m. to midnight and Saturdays and Sundays from 10 a.m. to midnight. Consultants are available during most of those hours. For more information, consult www.wag.smith.edu.
Meanwhile, remember that acronym.
College Says 'Farewell Ruth' Texas Style
It's been many years since President Ruth Simmons has lived in Texas. She was born in the small east Texas town of Grapeland and grew up in Houston. But then it was off to Dillard University in New Orleans in the next state over. From there she traveled a couple thousand miles to obtain her doctorate from Harvard University. And though she has traveled a bit more since then-serving in posts at Princeton University and Spelman College before arriving at Smith -- and often visits family there, she hasn't resided in Texas since her youth.
So on Thursday, May 3, the college's Board of Trustees will orchestrate a return to the president's roots when it hosts "A Farewell Texas Barbecue for Ruth Simmons" as a sendoff celebration for her departure for Brown University, where she will assume the presidency. The trustees invite all faculty and staff members and students to the barbecue, which will take place, rain or shine, from 5:30 to 7 p.m. in the Texas-proportioned Indoor Track and Tennis facility (ITT).
In classic Texas style, the menu will feature barbecued chicken, ribs, brisket, pinto beans, vegetarian chili, peach cobber and other southwestern foods, all prepared by RADS. And for your high-stepping pleasure, Garry and the Moodswingers will perform a wide selection of swinging dance tunes like "Mustang Sally," "Jump, Jive and Wail" and "Mack the Knife."
For one night, it'll be Texas in the ITT. And for Smith College, it's a way to say, "Thank you, Ruth!"
Five Smithies to Pedal for Charity
By Eunnie Park '01
On the morning of Sunday, May 27, most Smithies will be settling into summer, savoring the weather and enjoying a break from college life.
But for five brave Smith women (including two fresh graduates), that will be the morning they prepare for one of the greatest challenges of their lives: a cycling trip across the country to raise money for Safe Passage (formerly Necessities/Necessidades), a shelter in Northampton for victims of domestic violence.
They call it SmithCycles, and it's an eight-week, 4,000-mile adventure that will take the women on wheels from Bar Harbor, Maine, to Seattle, Washington. The cyclists are Anna Campbell '01, Genevieve Borders '03, Samantha Hawkins '03, Mary Hawkins '01J, and Britton Nixon '02.
Initiated by Campbell, who is from Oregon, the idea for the trip began as a "great way to return to the Pacific Northwest after four years at Smith," she says. Eventually, as others joined the trip, it became "a fantastic opportunity to fundraise for a charity," she adds.
With a goal of raising $15,000, SmithCycles is selling raffle tickets, holding weekly car washes at a local marina, soliciting per-mile sponsors, and seeking donations from businesses and sponsorships from "outdoorsy" companies, Campbell says. As part of its annual celebration of donors on Thursday, May 24, Safe Passage will throw a send-off party for the women of SmithCycles.
Then for two months, the group will follow a western route straight toward Seattle, crossing into Ontario, Canada, at Niagara Falls, New York, and re-entering the United States somewhere in Michigan. They'll carry their own supplies, says Hawkins, including tents and sleeping bags, and make their own food. They'll sleep under the stars.
SmithCycles will visit alumnae clubs in communities along the way, some of which have offered meals and the use of their members' facilities. The cyclists have also invited members of the Smith community to ride along with them and/or offer their backyards and kitchen facilities, says Campbell.
The trip will cost each member about $1,000. The women will supply their own bicycles and cycling equipment, but their clothing is being partially paid for by a sponsorship from Cannondale, a bicycle and cycling equipment manufacturer. Some of the money raised will also help pay for their food, campsite fees and repairs.
Though she looks forward to the 4,000-mile trip, Hawkins admits that she expects to get her share of "saddle sores." But she finds comfort in knowing that "we are doing it for a cause, for something bigger than ourselves. I think it's going to be long, hard and absolutely fantastic," she says. "It's going to be extremely hard, and that's what I'm looking for. If I can do this, I can do anything."
"I thought that [we should] try to give something back to the community that houses Smith," offers Nixon as her reason for participating. "Smith is just a really big part of Northampton, and I wanted to know that at the end of my four years, I can give something back to the community."
Contact SmithCycles at email@example.com with questions, comments or to make a donation. For information about Safe Passage, consult www.safepass.org.
It's Decision Time for the Class of 2001
By Eunnie Park '01
With only one month left before the biggest day of the year for the class of 2001, most seniors are making big plans for the months following Smith Commencement. And whether they're planning to return to school for graduate study, enter the workforce or take off to another country, many of them are counting down the last days of Smithhood with a mixture of anxiety and excitement about the future.
Like many of her fellow seniors, Brianne Weiss '01 will enter the workforce. Weiss, who hopes to work as a research assistant at a research institution or pharmaceutical company, says she considered many factors in making her decision. One of them is the possibility that she might someday want to attend graduate school. "I wanted to take a break from school," she says. "I knew that if I went to grad school [now], I'd get burnt out immediately and would never want to go back to school again. I want to take three to five years off to evaluate my career plans."
Similarly, Regina Koh '01 says she is pursuing her interests in advertising to test the waters and find what she ultimately wants to do. "I want to learn more about myself, and I want to find what I really enjoy doing," she explains. "I want to know what it's like to be a part of society. I'm just trying and experiencing new things. I figure I'm young and I can try a lot of things before I have to decide on something."
Some will travel abroad after graduation. Kristin Glavitsch '01, who spent her junior year abroad in Spain, says she is thinking about teaching English in Madrid. "There is a really high demand for English teachers in Spain. I loved Spain, and I loved living in Spanish culture. I want to go back to Spain and just take a break. I think it would be a fun and positive learning experience." In reaching that decision, however, Glavitsch faced "a plethora of difficulties," she says. "It's really hard to get a work permit in Spain. I knew I wanted to go back, but I didn't know in what capacity."
After Sarah Thorpe '01 graduates, she will travel to Ghana to work with Operation Crossroads Africa, a nonprofit group that brings volunteers to Africa and Brazil to do community projects. In that capacity, Thorpe will teach Ghanaian children about HIV prevention and will have the opportunity to explore her interests in public health. "I wanted to do something quite different from what I've been doing, and I'd like to help," says Thorpe. "It's fundamentally about meeting a totally new culture and learning about a whole new culture and learning to maneuver yourself within that."
Aram Bae '01 is among the many Smith seniors who will attend graduate school in the fall. She wants to continue her education "while I have the momentum," she reasons, though her decision was difficult. "I have to be realistic in this," she says. "I feel like this is my first real decision as an adult. I have to make the right decisions and a lot of it is dependent on financial issues. That's what stinks about these decisions: I have to be a real adult."
SSW Center Receives Schwartz Grant
The Center for Innovative Practice and Social Work Education of the Smith College School for Social Work (SSW) was recently awarded a $28,800 grant from the Kenneth B. Schwartz Center. Based in Boston, the Schwartz Center is dedicated to supporting and advancing compassionate health care delivery by strengthening the relationship between patients and caregivers. In particular, the Schwartz Center funds initiatives in the areas of education, training and support; advocacy and policy development; and research. The SSW award is the first grant that the Schwartz Center has made to a social work program.
The grant will support clinical supervision
of post-master's fellows in the center's End-of-Life Care Certificate
Program. Developed by Joan Berzoff, codirector of the SSW's doctoral
program, the certificate program is the first of its kind in
the nation. Introduced last summer, the program attracted a class
of 15 social-work fellows from around the country who work in
hospitals, palliative care, hospice and outpatient bereavement
While most Schwartz grants are for one year only, the center was awarded a multiyear grant that will support the innovative telephonic clinical supervision developed by Berzoff and the center in partnership with Cancer Care, Inc., a nonprofit agency based in New York City. Because fellows in the program complete internships nationwide, monitoring it by telephone affords high-quality supervision that is consistent across a range of settings.
The Schwartz grant offers $14,400 to fund clinical supervision by Cancer Care staff for the program's 2001-02 fellows. After the first year is successfully completed and evaluated, an additional $14,400 will be provided for the following year's mentoring costs.
"The Schwartz Center traditionally supports world-class medical institutions, such as Beth Israel Deaconess Medical Center and the University of Chicago Medical Center," says Georgina Lucas, director of the Center for Innovative Practice and Social Work Education. "We're extremely proud to be in such outstanding company. And we're grateful that the critical need for clinical social work interventions in end-of-life care is being recognized."
For more information on the advanced training certificate in end-of-life care, visit the SSW's Web site at https://www.smith.edu/ssw/endofcert.htm.
First-Years to Read First Fadiman Book
Incoming students of the class of 2005 will spend at least part of the summer reading a book by a Smith faculty member.
The Spirit Catches You and You Fall Down: A Hmong Child, Her American Doctors, and the Collision of Two Cultures, by Anne Fadiman, a lecturer in English language and literature, has been chosen as this year's required summer reading for students entering in fall 2001.
Fadiman's first book, The Spirit Catches You was chosen "for its clarity, the issues addressed (cultural, medical, scientific), its writing style and approach, and accessibility," says Tom Riddell, dean of the first-year class, who chaired the committee of faculty, staff and students that chose the book. Fadiman is also the author of Ex Libris: Confessions of a Common Reader.
The Spirit Catches You and You Fall Down is a nonfiction work about a Hmong immigrant family's cultural clashes, encountered when they take their 3-month-old epileptic daughter, Lia Lee, to a California hospital. The attempts of the girl's parents and doctors to communicate through their language barriers and disparate ideologies lead to tragedy for the daughter and her family.
The Hmong are tribespeople from Laos, some of whom became United States refugees during and after the Vietnam War. The Hmong people, many of whom settled in Merced, California, where Fadiman's story takes place, have been less amenable to American assimiliation than some other migrated populations, choosing instead to adhere to their traditional beliefs and cultural practices.
Fadiman, a graduate of Harvard University, is a winner of the National Magazine Award for reporting. She serves as editor of The American Scholar and writes the "Common Reader" column for Civilization, the magazine of the Library of Congress. The Spirit Catches You began as a magazine assignment.
Having begun her journalism career at Harvard magazine, Fadiman was a John S. Knight Fellow at Stanford University and has written for Harper's, Life, Esquire, The Washington Post and The New York Times as well as other publications.
Fadiman, who joined the Smith faculty last fall for a two-year term as a lecturer in English, will read from her book in John M. Greene Hall during the incoming students' orientation on Tuesday, September 4. A reception and booksigning will follow her reading.
Also on September 4, as they do every year, small groups of entering students will meet with faculty and staff to discuss the book.
Fadiman's book joins a list of past
required summer reading selections that includes Toni Morrison's
The Bluest Eye, Ruth Ozeki's My Year of Meats and Sara Lawrence-Lightfoot's
April 10: Smith 11, Springfield 12
April 11: Smith 11, Brandeis 7
Andrea Hairston, associate professor of theater, moderated a presentation on April 9 titled "Women Theatre Artists as Citizens of the World." The event, which took place at Theatre 14 in the Mendenhall Center for the Performing Arts, featured five women artists who use theater to explore social and political issues, often from the unique and varied perspectives of the female characters created by them. The artists were Sonoko Kawahara, Deborah Lubar, Marty Pottenger, Alva Rogers and Alice Tuan. The presentation was cosponsored by the theatre and women's studies departments, the Office of Institutional Diversity, the Smith College Lecture Fund and several off-campus organizations.
Gertrude Ridgway Stella '37, executive director emeritus of the Smith College Alumnae Association, died on April 7 in Dennis, Massachusetts, her residence of many years. Stella served as the Alumnae Association executive director from 1965 to 1985. A memorial service will be held on Wednesday, May 30, at 2 p.m. at St. John's Episcopal Church in Northampton.
Sources of further information, if any, are indicated in parentheses. Notices should be submitted by mail, by e-mail firstname.lastname@example.org) or by fax (extension 2171).
Arbor Day Tree Tours
Paperback Book Exchange
Take Your Daughter to Work
Want to Play Softball?
Ride Your Bike to Work
"Paradise Gate" Artist
Examination Workers Needed
Senior Opinions Needed
Graduate Fellowships Meeting
Study in Scotland
Poetry Center Interns Needed
CSIP Internships Available
Study-Abroad Pre-Departure Orientation
Still Seeking Master Tutors
Leanna Brown '56 Fellowship
Earth Week 2001
Sources of further information, if any, are shown in parentheses at the end of event descriptions. An asterisk following a listing indicates that the event is open to the public. Admission charges, if any, are listed when known. Items for this section must be submitted on Event Service Request Forms.
Monday, April 23
Lecture "Doing Oral History." Revan Schendler, sociology department, University of Essex, and research associate, history department. 4 p.m., Seelye 106
Biological Sciences Colloquium Presentations by honors and graduate students. Reception precedes colloquium in McConnell foyer. 4:30 p.m., McConnell B05
President's open hours First come, first served. 4-5 p.m., College Hall 20
Yoga class Noncredit, for students. All levels. 4:45-6 p.m., Davis Ballroom
Tuesday, April 24
Literature at Lunch Elizabeth von Klemperer, professor emeritus of English, will read selections from Virginia Woolf. Bring lunch; drinks provided. 12:15 p.m., Dewey common room
Lecture "Is Global Integration a Substitute for a Development Strategy?" Dani Rodrik, Rafiq Hariri Professor of International Political Economy at the Kennedy School of Government, Harvard University. Sponsor: economics department. 7 p.m., Wright Auditorium*
Lecture "Villas and Gardens, Surprises and Follies in Europe, ca. 15501800." John Moore, associate professor of art, will discuss the garden structures that form the historical precedent to Patrick Dougherty's playful installations. Reception follows. In connection with "Paradise Gate," Dougherty's installation work on the Burton lawn. 7:30 p.m., McConnell Auditorium*
Film Sponsored by Rec
Praxis Information Meeting for sophomores and juniors. Applications, instructions and guidelines will be presented on how to get a Praxis stipend of $2,000 to help with expenses related to a summer internship. 4:45 p.m., Neilson Browsing Room
SGA Senate meeting Open forum. All students welcome. 7:15 p.m., Seelye 201
Meeting Newman Association.
Language lunch table German. 12:15 p.m., Duckett Special Dining Room B
Yoga class Noncredit, for students. All levels. 4:45-6 p.m., Davis Ballroom
CDO Open Hours for library research and browsing. Peer advisers available. 79 p.m., CDO
Wednesday, April 25
Lecture "Building New Peace Paradigms: Women in the United Nations Security Council." Eugenia Piza-Lopez, International Alert. Part of the semester-long series "Violence Against Women in War and Peace" sponsored by the Five College Program in Peace and World Security Studies, the Five College Women's Studies Research Center, and the UMass Everywoman's Center. For more information, consult http://pawss.hampshire.edu/events/index.html. 7:30 p.m., Seelye 106*
Faculty meeting Preceded by tea at 3:45 p.m. 4:10 p.m., Alumnae House
Kahn Informational Meeting Faculty fellows of the Kahn Institute's project "Other Europes/Europe's Others" will hold an information session for students planning to study abroad next year who are interested in applying for a Kahn fellowship. The project will begin in spring 2002 and conclude at the end of fall 2002. The Kahn Institute director will attend and answer questions. 5 p.m., Kahn Institute Lounge, Neilson Library third floor
Meeting MassPIRG. 7 p.m., Seelye 101
Buddhist service and discussion. 7:15 p.m., Bodman Lounge, chapel
ECC Bible study Bring questions, frustrations and curiosities. 10 p.m., Bodman Lounge, chapel
Classics lunch Noon, Duckett Special Dining Room C
Language lunch tables Spanish, Portuguese. 12:15 p.m., Duckett Special Dining Rooms A & B.
Tour "Stacks on Tracks." An open house and tour of the library storage facility at 126 West Street, where 60 percent of Hillyer Art Library's collection is currently housed. Light refreshments served. For information, call ext. 6977. 1-3 p.m., Physical Plant, basement*
Yoga class Noncredit, for students. All levels. 4:45-6 p.m., Davis Ballroom
Gaming night with the Smith Science Fiction and Fantasy Society, a time for gamers to gather and play rpgs, eegs and anything else of interest. Probable games include D&D, Magic, The Gathering and Lunch Money. 7:30 p.m., Seelye 208.
Thursday, April 26
Lecture "The Palestinian Intifada: A Journalist's Impressions from Ground Zero." Palestinian Toufic Haddad, co-editor (with Jewish-Israeli Tikva Honig Parnass) of Between the Lines, a monthly journal analyzing the Israeli-Palestinian conflict. Haddad will discuss the tensions between the Palestinian Authority and the Palestinian population, and report on the emergence of an "anti-apartheid campaign" among Palestinians in Israel and the occupied territories. 7:30 p.m., Seelye 201*
Concert The Blue Window Trio. Eunnie Park '01, violin; Brianne Weiss '01, cello; and Juliana Han '01, piano, will perform works by Vittorio Monti, Brahms, Debussy, Shostakovich and Beethoven. 7:30 p.m., Sweeney Concert Hall, Sage*
French Theater Workshop Performance Images d'Elles. Performed in French. Directed by Florent Masse of Amherst College. 8 p.m., Neilson Browsing Room*
Film Sponsored by Rec Council. 9 p.m., Wright Auditorium
Meeting Smith TV. 7 p.m., Media Resources Center
Informational meeting for sophomores and juniors interested in learning about fellowships for graduate study or research projects abroad. Call ext. 4913 or send e-mail to email@example.com for more information. 7-8 p.m., Seelye 110
Intervarsity prayer meeting 7-10 p.m., Bodman Lounge, chapel
Language lunch tables Korean, Russian. 12:15 p.m., Duckett Special Dining Room (alternate weekly)
Debut Party for Smith TV, to celebrate its accomplishments and recruit new members. 4:30 p.m., Davis Ballroom*
Friday, April 27
Hebrew lunch table Noon, Duckett Special Dining Room C
Alumnae House tea Morris and Cushing houses are cordially invited to attend. 4 p.m., Alumnae House Living Room
Saturday, April 28
Choir and Chorale Spring Concert Featuring Bach's Cantata No. 140, Wachet Auf, Purcell's Come Ye Sons of Art, and other works. 8 p.m., chapel*
Tree Tour "Historiam habet unus quisque" [Every tree has a story]. Celebrate Arbor Day with the Botanic Garden and discover what lies beyond a name. Join walking tours of the campus, led by students Alexandra Chitty '01 and Megan McIntyre '01, to learn background botanical and historical information on some of the campus' most interesting and majestic trees. Tours will take place rain or shine. 2 p.m., Lyman Conservatory*
Sunday, April 29
Senior recital Elizabeth P. Walters, violin, will perform Beethoven's Romance in F Major, op. 50; Bartók's Romanian Folk Dances; movements from Bach's Sonata No. 1 in G Minor for solo violin; and a set of traditional Celtic tunes. 2 p.m., Sweeney Concert Hall, Sage*
Concert of student
compositions by Polina Dimova '01J, Jill Hourihan '01, Beckie
Raymond '02, Rachel Santamaria-Schwartz '03, graduate students
Jennifer Griffith, Sylvia White and Luna Woolf, and others.
Study-Abroad Orientation Required for students planning to study abroad next year. Check-in begins at 1:30 p.m. Call ext. 4905 with questions. 2-5 p.m., Wright Auditorium
Meeting Smith African Students Association. All welcome. 4 p.m., Mwangi Basement, Lilly
Meeting Gaia, for students interested in the environment. 5:45 p.m., Chapin
Meeting Feminists of
Quaker (Friends) meeting for worship. Preceded by informal discussion at 9:30 a.m. All welcome, childcare available. 11 a.m., Bass 203, 204*
Discussion with Baha'i Club. Deepening of the Baha'i writings. 4 p.m., Dewey common room
Roman Catholic Mass Fr. Stephen-Joseph Ross, OCD, celebrant, and Elizabeth Carr, Catholic chaplain. Dinner follows in Bodman Lounge. All welcome. 4:30 p.m., chapel
Christian Prayer Meeting Smith Christian Fellowship. 6 p.m., Wright common room
Intervarsity Prayer Meeting 9-10 p.m., chapel
paisajes humanos y naturales" [Human and Natural Landscapes],
an exhibition of photographs by Alice Fisk MacKenzie '01. Friday,
April 27 through Monday, May 28. Third Floor Gallery, Neilson
"Reflections on Paradise Gate," a display of student art work and photos of installations by "Paradise Gate" artist Patrick Dougherty. Through April 22. McConnell foyer*
"The Strongest of Bonds: William Allan Neilson, Internationalism and Exiles at Smith College." Books, photographs and other refugee rescue and resettlement materials. In connection with "The Anatomy of Exile." Through June 30. Kahn Institute, Neilson Library, third floor*
"Decorative Design: Publishers' Cloth Bindings in the Finison Collection at Smith College," a display of 19th- and early 20th-century American decorated bookbindings that illustrate the stylistic developments of book design for that period. For more information, call ext. 2906. Through May 29. Mortimer Rare Book Room, Neilson Library*
Caribbean Crosscurrent: A Photo Exhibit of Latina Cultural and Religious Celebrations" by Puerto Rican artist Pablo Delano. Through May 30. Monday-Friday, 9 a.m.-5 p.m.; weekends, 1-4 p.m., chapel*
Artwork by the Class of 1961. As part of the class' 40th reunion, several members have assembled their art for a public exhibit. Works range from watercolor, oil and acrylic paintings to pottery and sculpture. Through May 28. Alumnae House Gallery (hours: Monday-Friday, 8:30-4:30 p.m.)*