Project Categories

Business Process Improvement Initiatives

Strategic efforts with a duration greater than two months of work.

Business process improvements are approved and prioritized by the Committee on Business Process and Technology (CBPT). The committee’s charter Statement defines the goals, guiding principles, and process for initiating and monitoring these projects.

Enhancement Projects

Improvement efforts with a duration less than two months of work.

Small enhancements are approved and prioritized by the CBPT representative of each division and scheduled by the Director of Administrative Technology.

Maintenance and Production Support

Efforts to restore service to a previously operational system.
Changes required for regulatory mandates.
Updates to realign applications for new terms, classes or years.
Maintenance on software and hardware to support existing applications.
Security changes, including new accounts, terminations, and service authorizations.

Production support is the highest priority and is addressed by all available Administrative Technology staff. To report a production issue, contact User Support. Most security changes require signed authorization using the appropriate form on Tara Account Forms.