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Service Requests

Emergencies

Emergencies should be reported immediately to 413-585-2400. After hours and on weekends call 413-585-2490 for Campus Safety.

Closeup of an electrician working on an electrical panel

All maintenance and improvement work must be performed by Facilities Management. Under no circumstances should students, faculty or staff attempt to effect repairs or make improvements. Use TeamWorksLive to submit routine, non-emergency requests.


Work Orders

  1. Go to TeamworksLive.
  2. Login using your network (Smith) username and password.
  3. Click on the “Work Request” link.
  4. Click on the location where the issue is. If you only have access to one location, it will be selected for you.
  5. In the Contact box, enter the requester name and a number where they can be reached.
  6. In the description box, fill out as much information as possible, including the room number and a detailed description of the request.
  1. Go to TeamworksLive.
  2. Login using your network (Smith) username and password.
  3. Click on the “Work Order Search” button.
  4. Click on “My Work Orders.” Here you will find a list of all of the work orders you have requested.
  5. Look for “Status”—see the list below to determine your work order status.
  6. For more details including any action taken, click “Details View” to the left of the work order location.
  1. Go to TeamworksLive.
  2. Login using your Network (Smith Mail) username and password.
  3. Click on the “Work Order Search” button.
  4. Click on the building where the work was requested and fill out the following form with as much information as possible. Click the “Submit” button.
  5. Click on “Status” to determine your work order status. (See status codes below.)

Timeframe

Whenever possible, work will be completed within five business days. Requests requiring the services of tradesmen or contractors may take longer, depending on the availability of personnel and the urgency of the request.

Status Codes

  • S (Submitted): The request is in but Facilities has not looked at it yet
  • A (Approved): The work order has been checked and is in queue for the planner/scheduler 
  • I (Incomplete): The work order has been printed and is in the process of being scheduled 
  • P (Assigned): The work order has been given to a staff member to complete 
  • C (Complete): The work is complete
  • L (Closed): The work is complete and we have completed all associated paperwork
  • M (Material Delay): The work order is on hold for parts
  • R (Rejected): The request cannot be accommodated by facilities
  • H (Hold): The request cannot be done at this time and will be scheduled at a later time
  • V (Void): The work order is void
  • D (Duplicate): There is another work order for the same problem