Smith College Admission Academics Student Life About Smith news Offices
  Home > Offices > Information Technology Services > TARA > Viruses > Phishing Scam Response  
   Reset Password     Smith Directory    Smith Portal   Server Status  Smith Software

Getting Started
25Live Scheduling
Account Forms
Active Directory
Admin Systems*
File Transfer
Google Apps
   Smith Mail
Internet Browsers
   Backup & Restore
   Related Apps
   Other Info
Microsoft Office
Microsoft Windows
Mobile Devices
Smith Network
Smith Portal
Standard Software
Terminal Emulators
Viruses & Spyware
Web Development
Wireless Access

*Smith login required



If you provided your network username or password in response to a phishing scam, complete the steps below in the order listed:

  1. Please RESET YOUR PASSWORD immediately:

  2. Open your Smith Mail account in Chrome, scroll to the bottom of your message list, and click the Details link in the lower right, as shown below.

  3. The Activity Information window will open, as shown below. Click the Sign out all other sessions button to ensure that anyone else using your account is disconnected, then close the window.

  4. Back in your Smith Mail window, click the "gear" icon in the upper right and choose Settings from the drop-down menu.

  5. In the Settings window, click each of the tabs below in turn and check for any changes you didn't make yourself:

    1. Under General, check your signature and your vacation responder message. Delete or correct any changes you didn't make.

    2. Under Accounts, check your Send-mail-as and Grant-access-to settings. Delete or correct any changes you didn't make.

    3. Under Filters, check your filters and delete or correct any changes you didn't make.

    4. Under Forwarding and POP/IMAP, check your Forwarding setting and delete or correct any changes you didn't make.

  6. Your account should now be okay, but be sure to read the section below for information about protecting yourself against phishing scams in the future.

  7. If you notice any odd browser behavior going forward, please contact User Support at x4487.

Protecting yourself in the future

Follow the "best practices" below to protect your computer and your files from a multitude of potential disasters:

  1. Never open an email attachment you weren't expecting.

  2. Never click a link in a message from a sender you don't recognize.

  3. Never respond to any email requesting your password.

  4. Make and keep regular backups of your important files. If possible, keep copies of your files in two locations, and back them up to a third location. For more information, see:

  5. Keep your browser and application software as up-to-date as possible with the latest security patches. (Note that the browser you use for BannerWeb and Banner INB may need to remain at a lower version.) To check the status of each web browser you use:

    1. Open the browser you wish to check.

    2. Go to:

    3. Click the Launch a quick scan now link.

    4. The system will check to see if your browser, plugins, and related software are all up-to-date.

Back to top >



Copyright © 2015 Smith College Information Technology Services  |  Stoddard Hall 11  |  Northampton, MA 01063
413.585.4487  |  Questions or comments?  Send us email
 |  Last updated November 20, 2014

DirectoryCalendarCampus MapVirtual TourContact UsSite A-Z