Smith College Admission Academics Student Life About Smith news Offices
  Home > Offices > Information Technology Services > TARA > Telephones > Voice Directory  
   Reset Password     Smith Directory    Smith Portal   Server Status  Smith Software
 
       
 



Categories
Welcome
Getting Started
25Live Scheduling
Account Forms
Admin Systems*
BannerWeb
Cloud Storage
File Transfer
Google Apps
   Smith Mail
   Contacts
   Calendar
   Drive
Internet Browsers
Macintosh
   Connecting
   Backup & Restore
   Upgrading
   Related Apps
   Other Info
Microsoft Office
   Excel
   PowerPoint
   Word
Microsoft Windows
Mobile Devices
Moodle
Passwords
Printing
Security  
Smith Network
Smith Portal
Smith ResNet
Standard Software
Telephones
Terminal Emulators
Training
Unix
Viruses & Spyware
Web Development
Wireless Computing
WordPress

*Smith login required

 

USING THE VOICE DIRECTORY SYSTEM


Smith's Voice Directory system uses speech recognition to help callers reach students, staff, faculty, and departments.

Using the Voice Directory
Recording your own name prompt (highly recommended)



Using the Voice Directory
  1. If using an on-campus phone, dial 0.
    If using an off-campus phone, dial 413-584-2700.

  2. Say the name of the person or department you wish to reach.

  3. The system will attempt to match your request to its database.  If it finds a probable match, it will say the name of the person or department, and the extension it is transferring to, before it transfers the call.

  4. If the system does not recognize a name you request or makes an incorrect match, simply say "Cancel" and try again.

Back to top >



Recording your own name prompt


Instead of relying on the name prompt generated by the system, which uses the version of your name listed in the Banner system, you can record your own name prompt to be played during the transfer. This improves the overall effectiveness of the system and ensures correct pronunciation of your name.

To record your own name prompt:

  1. Dial extension 4142.

  2. Say "Administration"

  3. Follow the voice prompts.  Use your 9-digit Smith ID number (e.g., 990123456) as both your User ID and Password.

  4. When recording your name, speak only your name. Do not include any greeting, instructions, comments, or your extension number. You can use the name you are commonly known by, even if it differs from the current prompt.

  5. Be sure to follow the prompts to the end, where you can indicate whether you accept your recording or wish to re-record.

Note that the Voice Directory allows only a limited number of users to record their name simultaneously. If you receive a busy signal from the system, please try again later.

Back to top >


 

 


Copyright © 2014 Smith College Information Technology Services  |  Stoddard Hall 11  |  Northampton, MA 01063
413.585.4487  |  Questions or comments?  Send us email
 |  Last updated January 10, 2013

DirectoryCalendarCampus MapVirtual TourContact UsSite A-Z