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CONNECTING TO THE EDUROAM WIRELESS NETWORK


IMPORTANT
: The SmithSecure wireless network will be discontinued in early January 2015. If you are currently using SmithSecure, please switch to Eduroam now.



Eduroam (education roaming) is a secure roaming-access service developed for the international research and education community. Eduroam is available at all Five Colleges and at educational institutions worldwide. Depending on local policies, Eduroam users may also be able to use additional resources, such as printers, at visited institutions. For a list of Eduroam locations, click here.

If you are planning to use Eduroam in a non-Smith location, be sure to connect your laptop or device to Eduroam on the Smith campus at least once before you travel. This will ensure that your Eduroam connection works properly in a supported environment.

For connection instructions, click the appropriate link below:

Apple iOS and Android-based systems: Mac laptop, Apple iOS device, Android OS device

Windows-based systems: Windows laptop, Windows OS device

Other devices: Many other types of devices may be able to connect to Eduroam using settings provided in the last section of this document. Note that ITS cannot guarantee service on unsupported hardware.



Connecting with supported Apple iOS and Android-based systems


To connect to Eduroam:

  1. Connect to the SmithGuest network.

    Enter your email address when prompted, then confirm that your browser can successfully open a non-secure site like cnn.com.

  2. Select Eduroam from the list of available wireless networks.

  3. If prompted for your username:

    1. Smith users: Enter your full Smith email address (username@smith.edu).

    2. Amherst, Hampshire, and Mount Holyoke visitors: Enter your home college email address.

    3. UMass visitors: Condense your UMass email address to: username@umass.edu

    4. Auditors, NHS students, and others with Smith-provided credentials:
      Enter your Smith-provided username followed by @smith.edu.

      Example: o-sjones@smith.edu


    5. Other visitors: If your home campus uses Eduroam, enter your home campus credentials.

  4. If prompted for a password, enter your Smith network password (Smith users) or your known Eduroam password (non-Smith users). Note that the password prompt may say: Enter the password for "Eduroam."

    Smith users: If your password is not accepted, you may need to reset it on the Change Password page before proceeding.

  5. If you are still unable to connect, try the alternate process for Windows-based systems below.

Note: If you reset your network password, you may be prompted to repeat the login process the next time you connect to Eduroam.

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Connecting with supported Windows-based systems


If you are using a Windows laptop, Windows OS device, or are unable to connect with an Apple device, follow these steps:

  1. Connect to the SmithGuest network.

    Enter your email address when prompted, then confirm that your browser can successfully open a non-secure site like cnn.com.

  2. Complete the following one-time process for each device:

    1. Open a browser and go to this address: http://www.smith.edu/eduroam/

      (Note that you can complete this step using any wired or wireless network.)

    2. If you receive a security prompt, click Yes or OK to allow the process to continue.

      Mac laptop users: Note that you will need to know your laptop's password to complete the setup process.

    3. When the Aruba Networks QuickConnect Wizard opens, follow the instructions on the screen, providing your network username and password if requested. Note that the instructions may differ depending on the specific laptop or device you are configuring.

    4. When the configuration process is complete, proceed to the next step.

  3. Select Eduroam from the list of available wireless networks.

  4. If prompted for your username:

    1. Smith users: Enter your full Smith email address (username@smith.edu).

    2. Amherst, Hampshire, and Mount Holyoke visitors: Enter your home college email address.

    3. UMass visitors: Condense your UMass email address to: username@umass.edu

    4. Auditors, NHS students, and others with Smith-provided credentials:
      Enter your Smith-provided username followed by @smith.edu.

      Example: o-sjones@smith.edu


    5. Other visitors: If your home campus uses Eduroam, enter your home campus credentials.

  5. If prompted for a password, enter your Smith network password (Smith users) or your known Eduroam password (non-Smith users). Note that the password prompt may say: Enter the password for "Eduroam."

    Smith users: If your password is not accepted, you may need to reset it on the Change Password page before proceeding.

  6. If you are still unable to connect, try the alternate process for other devices below.

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Connecting to other devices

Many devices that aren't recognized by the QuickConnect Wizard may still be able to connect to Eduroam. For those devices, try the general instructions below – it might work! 

Note: Your device must be able to communicate using the 802.1x protocol. Some older devices (such as older Kindles) do not support this protocol.  Check your device documentation.

  1. Open your device’s wireless settings and look for the eduroam wireless SSID.

  2. Select the eduroam network.

    At this point, depending on your device, you may see a login prompt, a network configuration screen, or both together. 

  3. Here are the settings you should use, where requested:

    Username: Enter your network username followed by @smith.edu (e.g., sjones@smith.edu)

    Password: Enter your Smith network password.

    Anonymous identity: If asked for this, enter: anonymous@smith.edu

    Network  settings
    : You may be asked to enter some or all of these settings:

    1. Authentication: Set to WPA2

    2. Data Encryption: Set to AES

    3. EAP type or method: Set to PEAP or EAP/PEAP

  4. Select Finish or Connect (or similar).

What if my device still won't connect?

  • Make sure you have included @smith.edu with your username (e.g., sjones@smith.edu).

  • Make sure you have entered your Smith network password.

  • Double-check your network settings. If your device does not support the network settings listed on this page, it may not be able to connect. Refer to your device documentation.

  • Try a Google search for your device name plus "eduroam" to see if others have found a way to connect.

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Copyright © 2014 Smith College Information Technology Services  |  Stoddard Hall 11  |  Northampton, MA 01063
413.585.4487  |  Questions or comments?  Send us email
 |  Last updated December 9, 2014

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