Smith College Admission Academics Student Life About Smith news Offices
  Home > Offices > Information Technology Services > TARA > Moodle > Troubleshooting PDF Problems  
   Reset Password     Smith Directory    Smith Portal   Server Status  Smith Software

Getting Started
25Live Scheduling
Account Forms
Active Directory
Admin Systems*
File Transfer
Google Apps
   Smith Mail
Internet Browsers
   Backup & Restore
   Related Apps
   Other Info
Microsoft Office
Microsoft Windows
Mobile Devices
Smith Network
Smith Portal
Standard Software
Terminal Emulators
Viruses & Spyware
Web Development
Wireless Access

*Smith login required



If you have trouble opening a PDF file posted on a Moodle page, it's almost always a problem with the Adobe Reader plugin. Adobe Reader can easily get "out of synch" with your browser and stop opening PDFs within the browser.

Here are some fixes to try:

  1. Installing the latest version of Adobe Reader almost always solves the problem, even if it seems like you just installed it.

    That's because any new updates to your system (including Java, QuickTime, browser, and even Windows updates) that happened after you last installed Adobe Reader can upset the delicate balance and cause the problem to occur again.

    Click here to re-install Adobe Reader and see if that solves the problem.

  2. If it doesn't, try switching to a different web browser. We recommend Mozilla Firefox, which can be downloaded here.

  3. If that doesn't work, set Firefox to always open Adobe PDFs within the Adobe Reader program (so it stops trying to open the file within itself):

    1. On a Windows computer, open Firefox, go to the Tools menu, and select Options.

    2. In the Options window, click the Applications button at the top of the window.

    3. Select Adobe Acrobat Document, and choose Open in Adobe Reader from the drop-down menu that appears to its right.

  4. If you still can't open the PDF file, call the User Support Center at 585-4487 or send email to If you use email, be sure to tell us which document in which Moodle course you are unable to open.



Copyright © 2015 Smith College Information Technology Services  |  Stoddard Hall   |  Northampton, MA 01063
413.585.4487  |  Questions or comments?  Send us email
 |  Last updated January 10, 2013

DirectoryCalendarCampus MapVirtual TourContact UsSite A-Z