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How to Uninstall Internet Explorer 8

Internet Explorer 8 (IE8) and Cognos 8.3 are not compatible at this time. The recommended browser for Cognos is Internet Explorer 7 (IE7).

Cognos users are getting the following error message when attempting to login to
Cognos 8.3 if they have IE8 installed:


If you encounter this error, you will need to uninstall IE8.

Steps for Uninstalling Internet Explorer 8 on Windows XP

To uninstall Internet Explorer 8 (Windows XP), follow these steps:

  1. Close all programs.
  2. Click Start, and then click Control Panel. (Some computers are configured so that you will have to go to Settings then to Control Panel.)
  3. Click Add or Remove Programs.
  4. In the list of currently installed programs, click Windows Internet Explorer 8, and then click Remove.
  5. Note: If Windows Internet Explorer 8 does not appear in the list of installed updates, try the Alternative Steps listed below.
  6. Follow the instructions to uninstall Internet Explorer 8.
  7. When the uninstall program is finished, restart your computer.
  8. Check your Internet Explorer 7 settings.

To verify that your earlier version of Internet Explorer is restored:

  1. After you restart your computer, open Internet Explorer.
  2. Click About Internet Explorer on the Help menu. If Internet Explorer 6 or 7 appears in the About Internet Explorer dialog box, then you are finished with this article.
  3. If Internet Explorer 8 is not removed, or you cannot open Internet Explorer 6 or 7, you can try the Alternative Steps below or you can contact User Support at extension 4487 (4ITS).

Alternative Steps for Uninstalling Internet Explorer 8 on Windows XP

  1. Carefully select and then copy the following command:
  2. Click Start, and then click Run.
  3. In the Open box, type Cmd.exe, and then press ENTER.
  4. Right-click inside the Cmd.exe window, and then click Paste to paste the command that you copied in step #1.
  5. Press ENTER to uninstall Internet Explorer 8.
  6. When the uninstall program is finished, restart your computer.

Please install the Internet Explorer 8 Blocker program on your computer located at the Smith software download site.


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413.585.3770  |  Questions or comments?  Send us email.  |   Last updated December 17, 2009

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