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general billing info

Important

Student account bills are not printed or mailed. Students and authorized users will be informed by email when a bill is available online and will also be able to review student account activity, view billing statements and make secured payments electronically through the TouchNet website 24 hours a day, 7 days a week.

Billing and Payment Dates

A student will receive a bill near the end of each month in which there is activity on the account. Payment of the full outstanding balance is due on the 15th of the next month.

Health Insurance Fee

The annual health insurance fee is billed to each student in July. If the health insurance is waived appropriately during the formal waiver process, the charge will be reversed.

What Each Bill Shows

All bills will show a carry-forward balance (if applicable) and any fees incurred or payments made since the last bill date. Bills will also show any expected financial aid, including outside scholarships, that have not yet paid to the student account.

Authorized Users

Students can designate any number of authorized users to have access to their Smith accounts. Authorized users have access to view student account activity and make payments toward outstanding balances. Students and authorized users can view billing statements, review student account activity and make secured payments electronically through the TouchNet website 24 hours a day, seven days a week.

When the bill is ready for viewing, authorized users enrolled by the student will receive an email with the link to the TouchNet login page.

How to Add an Authorized User instructional video

Late Payments

Late fees are assessed at the rate of 1.25 percent per month on overdue balances. Students with overdue balances face other administrative consequences as well, such as class registration holds and transcript or diploma holds.

If you cannot pay your balance due by the deadline, please contact us so that we can work with you to find a resolution, and possibly prevent late fees from accruing on your account.

Frequently Asked Questions

What if I need a paper bill or access to a prior bill?

You can view or print your current bill at any time from the TouchNet website and distribute the printed copy as you wish. You can also view prior bills at any time.

What happens if I don't receive notification of the bill?

You are expected to monitor your BannerWeb account for new statements regardless of whether an email is received. Payment in full is expected by the due date to avoid late charges.

Each student is responsible for ensuring your Smith email mailboxes are not over quota and that spam filters are not excluding emails from either eBill@smith.edu, sswfa@smith.edu or sfs@smith.edu.

My authorized user stopped receiving emails regarding the bill, what should I do?

Make sure the email address is correct in the TouchNet system. Each student is responsible for maintaining an up-to-date email address for any user authorized.

Why doesn't the balance on the bill match the current balance?

The bill balance represents the balance at a specific point in time: the bill date. The current balance includes any charges incurred or credits paid since the bill was generated.

Will I receive a revised bill if a change in fees or my financial aid occurs?

No. Bills are generated once a month. With TouchNet, students and their authorized users will be able to access the most recent bill as well as any activity on the student account that has occurred to date.

How do pending credits affect my balance due?

Pending credits reduce your balance due. Pending credits are protected from late fee assessment. Once pending credits expire, late fees may apply.

Why hasn't my pending aid disbursed?

Some aid can only be disbursed on timelines set by federal regulations for each bill payment period.

In addition, aid cannot be disbursed until all documentation is received and verification is complete.