Billing Process and Policies
Student account bills are not printed or mailed. Students and authorized users will be informed by email when the semester bill is available online.
About Paperless Billing
Smith College has eliminated paper billing to save valuable resources and reduce administrative costs. Students and any authorized users designated by a student, such as parents, guardians or sponsors, will be able to review student account activity, view billing statements and make secured payments electronically through the TouchNet website 24 hours a day, 7 days a week.
Billing and Payment Dates
A student will receive a bill on or about the 15th of each month in which there is activity on her account. Payment of the full outstanding balance is due on the 10th of the next month.
The July and December bills include semester charges for the comprehensive fee, which includes tuition, room and board (if applicable), and the student activity fee.
The fall semester bill is available online in July; payment is due August 10.
The spring semester bill is available online in December; payment is due January 10.
Financial aid is disbursed to student accounts at the beginning of each semester, to coincide with the application of charges. Per federal regulations, federal financial aid may be disbursed no earlier than ten days prior to the start of the semester.
Health Insurance Fee
One-half of the annual health insurance fee is billed to each student for the fall semester in July. If the health insurance is waived appropriately during the formal waiver process, the fall semester charge will be reversed and you will not be billed the second half of the charge in the spring. A student entering or returning for the the spring semester only will be charged for the spring-only health insurance in December and will go through the waiver process at that time.
What Each Bill Shows
All bills will show a carry-forward balance (if applicable), any changes to the comprehensive fee or financial aid, as well as any miscellaneous fees incurred or payments made since the last bill date.
Bills will also show any expected financial aid, including outside scholarships, that have not yet paid to the student account. If a student has signed up for automatic payroll deduction from her federal work-study earnings, the portion yet to be earned will also show as a pending credit.
Students can designate any number of authorized users to have access to their Smith accounts. Authorized users have access to view student account activity and make payments toward outstanding balances. Students and authorized users can view billing statements, review student account activity and make secured payments electronically through the TouchNet website 24 hours a day, seven days a week.
When the bill is ready for viewing, authorized users enrolled by the student will receive an email with the link to the TouchNet login page.
Late fees are assessed at the rate of 1.25 percent per month on overdue balances. Students with overdue balances face other administrative consequences as well, such as class registration holds, being prevented from participation in independent study abroad or other off-campus programs, and transcript or diploma holds.
If you cannot pay your balance due by the deadline, please contact us so that we can work with you to find a resolution, and possibly prevent late fees from accruing on your account.
Frequently Asked Questions
What if I need a paper bill or access to a prior bill?
You can view or print your current bill at any time from the TouchNet website and distribute the printed copy as you wish. You can also view prior bills at any time.
My parent stopped receiving emails regarding the bill, what should I do?
Make sure the email address is correct in the TouchNet system. Each student is responsible for maintaining an up-to-date email address for any user she has authorized.
Why doesn't the balance on the bill match the current balance?
The bill balance is based from approximately the 15th of the month. The current balance includes any charges incurred or credits paid since the bill was generated.
Will I receive a revised bill if a change in comprehensive fee or my financial aid occurs?
No. Bills are generated once a month on or about the 15th of each month. A revised financial aid award letter will be sent if a change in financial aid occurs. With TouchNet, students and their authorized users will be able to access the most recent bill as well as any activity on the student account that has occurred to date.
How do pending credits affect my balance due?
Prior to November (fall semester) and April 6 (spring semester), pending credits will reduce your balance due. Pending credits are protected from late fee assessment. Once pending credits expire, late fees may apply.
Why hasn't my pending aid disbursed?
Some aid can only be disbursed a certain number of days before the beginning of each semester.
In addition, aid cannot be disbursed until all documentation is received and verification is complete.
Please note: A work-study award will never appear as pending aid since students are paid directly for any hours they work; however, a student can fill out an automatic payroll deduction form to authorize a portion or all of her actual earnings be applied to her student account. The amount authorized per semester will then show as a pending credit on her account.
What happens if I don't receive notification of the bill?
You are expected to monitor your BannerWeb account for new statements regardless of whether an email is received. Payment in full is expected by the due date to avoid late charges.
Each student is responsible for ensuring your email mailboxes are not over quota and that spam filters are not excluding emails from either eBill@smith.edu or firstname.lastname@example.org.