The Office of Residence Life works closely with Facilities Management for maintenance concerns in the houses and the distribution/replacement of keys. You are essential in helping us maintain the houses and the furniture in the houses.
If you observe a maintenance concern in your house you should complete the online service request at TeamWorksLive. Common examples are (but not limited to):
- broken widow lock
- concerns with heat
- broken furniture
- pest concerns
Your inhouse residence life staff can offer assistance in filing a service request if you have questions. If you feel that maintenance issues are not being addressed appropriately contact the Office of Residence Life at 413-585-4940.
You are issued a key for your room. All houses have OneCard access in which you can use your OneCard to access your house. If you have a closet outside of your room then you will be issued a closet key. If you have a closet inside your room then you can request a closet key in Clark Hall if you deem necessary.
If you lose your key(s)...
If you lose your keys, you must contact the Office of Residence Life immediately. This is especially important for keys that have been stolen. A staff member in the office will submit a request to Facilities Management for replacement key(s). You will be contacted when your keys are ready to be picked up. Head residents and house coordinators have temporary keys for residential rooms in their houses. You can sign these keys out temporarily to be able to lock your room.
A charge will be assessed to your account for replacement keys. Charges for lost keys are as follows: $110 for a lost room key. This is $30 for the student's replacement key plus an additional $50 for core change, and $30 for tag key (provided to the head resident). If the student has a roommate or roommates, the student is responsible for replacing those keys also, at a cost of $30 for each roommate. There is a $30 charge to replace a lost closet key. Lost key charges for the Friedman Apartments are $50 for front re-core, $50 room re-core, and $30 x 4 for keys (total $220).
If a replacement key or a core lock replacement key is ordered but not claimed, or if the keys are found and returned after the order for new keys has been placed, the student will still be charged the appropriate fee. This charge will be made on the student's bill.