The Office of Residence Life works closely with Facilities Management for maintenance concerns in the houses and the distribution/replacement of keys. You are essential in helping us maintain the houses and the furniture in the houses.
Maintenance Concerns
If you observe a maintenance concern in your house you should complete the online service request at TeamWorksLive. Common examples are (but not limited to):
- broken widow lock
- concerns with heat
- broken furniture
- pest concerns
Your inhouse residence life staff can offer assistance in filing a service request if you have questions. If you feel that maintenance issues are not being addressed appropriately contact the Office of Residence Life at 413-585-4940.
Keys
You are issued a key for your room. All houses have OneCard access in which you can use your OneCard to access your house. If you have a closet outside of your room then you will be issued a closet key. If you have a closet inside your room then you can request a closet key in Clark Hall if you deem necessary.
If you lose your key(s)...
If you lose your keys, you must contact the Office of Residence Life immediately. This is especially important for keys that have been stolen. A staff member in the office will submit a request to Facilities Management for replacement key(s). You will be contacted when your keys are ready to be picked up. Head residents and house coordinators have temporary keys for residential rooms in their houses. You can sign these keys out temporarily to be able to lock your room.
Charges
A charge will be assessed to your account for replacement keys.
- $30 for a front door
- $25 for a room
- $25 for a closet
If the key core in the door needs to be replaced below are the charges:
- $45 for a room key core
- $95 for a front door key core
