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EMERGENCY NOTIFICATION SYSTEM

Notice

Test of the Emergency Notification System

On Tuesday, October 6, at noon, Smith’s Department of Public Safety will test the college’s emergency notification system. The exercise is conducted periodically to gauge our ability to contact all Smith community members by text message, cell phone or e-mail in the event of a critical incident on campus.

Please follow the instructions within the message and respond so that we can best determine how well the system is working.

If you need to make changes to your emergency contact information prior to this test, you can do so by noon on Friday, October 2. Contact information entered by that time should receive the test. To receive emergency messages through your cell phone, via text or voice, please update your emergency contact information. Students and employees can do so by logging on to BannerWeb using their nine-digit user ID number and PIN. Click the link for Personal Information Menu and then "Emergency Information Review and Update." In order to be included in the Emergency Alert System, cell phone numbers must be designated "My Cell Phone."

Other than periodic tests, the college will use this system only for serious campus emergencies in which the safety and well being of community members may be in jeopardy.

About the Emergency Notification System

The Smith College emergency notification system allows the college to contact the community in the event of an emergency by sending messages via:

Text message to cell phones or mobile devices

E-mail to your Smith address

Voice message to cell phones

When an emergency occurs that requires community attention or action, the system will be activated and you will be notified by text message (if you have provided a valid cell phone number) and e-mail. If you do not confirm receipt of the message within five minutes, a voice message will be sent if you have provided a cell phone number.

The emergency notification system is:
A method to effectively communicate emergency information to a large number of people at virtually the same time.

The emergency notification system is not:
A way to send non-emergency, routine or spam messages.

Situations for which the emergency notification system will be used may include but are not limited to:

Major disruption of campus operations

Building emergencies

Potential life-threatening situations on campus

Extreme weather conditions

Activation of emergency response teams

What should I do when I receive a message?

Follow the instructions carried in the message. You may be directed to evacuate a building, to avoid an area of campus or to shelter in place until an emergency has passed. As soon as you are able, you should also acknowledge that you have received the message.

For text messages, text back the four-digit numeric code that is included in the message.

For e-mail messages,click on the link included in the message.

For voice calls, users should press 1 when prompted after the message has played.

What kinds of messages will be sent?

Not every situation can be anticipated. They might include in-progress emergencies, such as an at-large criminal suspect who is thought to be an imminent danger to the community; civil disturbances or acts of terrorism; fires; release of hazardous materials; pending natural disasters; or critical health emergencies. The messages are deliberately short (160 characters or less) to accommodate text devices. Subsequent messages will be sent as information is available.

How will I know the message is from the Smith College notification system?

You’ll know the message is from the Smith College notification system by the message sender:

For a text message: 556-26

For a phone call: 866-401-9539

For an e-mail: alerts@smith.edu

How long will it take to receive an emergency notification?

Once a notice is sent, SMS text messaging (cell phone text messaging) is typically delivered fastest. Other modes may be slower. Delays may occur depending on the campus e-mail pipeline and if individual telephone or cellular carriers experience delays.

Under what conditions would I not receive messages on my cell phone?

If you have not entered or updated your contact information in Banner

If there are delivery issues with your mobile device service provider

Contact Information Sources

Contact information used for the notification system is taken directly from information provided by students, staff and faculty in their Banner personal records. It is the responsibility of faculty, staff and students to make sure this information is accurate and up to date in order to receive notifications.

Emergency notification messages will always be sent to your Smith College e-mail address.

Opting Out

This service is being provided to all community members as an extension to our existing emergency response procedures. We will not be offering an opt-out option for this service.

Participant Conduct

This service is designed to alert individual participants when an emergency occurs requiring Smith College community attention or action. It is Smith College policy that participants:

input their information completely and accurately

update their information when it changes

do not input false contact information

do not input others' contact information

Cost of Service

The notification system is provided free of charge to active Smith College staff, faculty and students. There is no cost associated with participation in the service. However, participants are responsible for charges made by service providers related to text messages and mobile phone calls -- actual and test messages.

Testing

The notification system will be tested once a semester and each summer. Additional testing may be conducted as part of drills and exercises, or as necessary.

Medical Emergency

Active Shooter

Hazardous Material

Bomb Threat

Fire

Emergency
Notification System

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