Items Not Found on Shelf

If you are unable to find an item in the stacks, please follow these steps:

  • Look up the item in the Five College Library Catalog, and make sure that the status says "available". Also check the location and call number to make sure that you are looking in the right place and in the right library - see library locations.
  • In Neilson Library, check the shelving area on the floor where the items should be. Shelving areas are located either at the beginning or far end of each stack location. Books that have been recently returned may be here awaiting shelving.
  • If you still have not found the item, inquire in person at the service desk in the appropriate library, and fill out a "Missing Book Form" if needed.
  • Circulation staff will search for the missing book and notify you of the item's status.

Service Desk Contacts

Library Location Name Phone Email
Neilson Library F. Reese Julian (413) 585-2910 neilcirc@smith.edu
Josten Performing Arts Library Janet Spongberg (413) 585-2930 josinfo@smith.edu
Young Science Library Linda Gregory (413) 585-2950 sciinfo@smith.edu
Hillyer Art Library Lisa DeCarolis (413) 585-2940 hillinfo@smith.edu