Smith College Libraries Help Survey



	Need Help? > Help Survey

The Smith College Libraries staff is gathering information about the help offerings on our website. Please give us your views. Thank You!

1. How easy is it to find and use our "Need Help? Ask a Librarian!" options?
very easy fairly easy neutral somewhat difficult very difficult
Comments:

2. What are your preferred methods for getting library-related help? (check all that apply)

Contact with staff:

Ask online [IM/Chat]
Ask via email question form
Email direct to a librarian
Ask via phone
Ask in person at desk
Make an appointment with a librarian

Self-help on website:

FAQ or "How do I..." answers
Site search box
Step by step tutorials w/ screen shots
Brief animated demos
Guides by resource type (articles, book reviews, etc.)
Context-sensitive help screens
Course-specific guides (e.g., ENG118, ECO211)
Subject research guides (e.g., History, Biology)
Links from Moodle course sites
Library departmental blogs
"Suggestion Box" form
Other (please describe below)

Comments:

3. Are there other kinds of help you need but can't find on the Smith College Libraries' website?
Comments:
Thank you for your time. Your comments help us to improve library services!

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Last Updated: December 14, 2007