Using
Smith's Voice Directory System
Smith's new Voice Directory system
uses speech recognition to help callers reach
students, staff, faculty, and departments.
To
use the Voice Directory:
- If using an on-campus phone, dial
0.
If using an off-campus phone, dial 413-584-2700.
- Say
the name of
the person or department you wish to reach.
- The system will
attempt to match your request to its database. If it finds
a probable match, it will say the name of the person
or department, and the extension
it is transferring to, before it transfers
the
call.
- If
the system does not recognize a name you request or makes
an incorrect
match, simply say "Cancel" and try again.
Recording
your own name prompt
Instead of relying on the name prompt generated by
the system, which uses the version of your
name listed in the Banner system, you can
record your own name prompt to be played during the transfer.
This
improves the
overall effectiveness
of the
system
and ensures correct pronunciation of your name.
To
record your own name prompt:
- Dial extension 4142.
- Say "Administration"
- Follow the voice prompts. Use your 9-digit Smith
ID number (e.g., 990123456) as both your User ID and Password.
- When recording your name, speak only your name.
Do not include any greeting, instructions, comments, or your
extension number. You can use the name you are
commonly known by, even
if it
differs from the current prompt.
- Be sure to follow the prompts to the end, where you
can indicate whether you accept your recording
or wish to re-record.
Note that the Voice Directory
allows only a limited number of users to record their name
simultaneously. If you receive a busy signal from the system,
please try again
later.