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Smith's Voice Directory system uses speech recognition to help callers reach students, staff, faculty, and departments.

Using the Voice Directory
Recording your own name prompt (highly recommended)

Using the Voice Directory
  1. If using an on-campus phone, dial 0.
    If using an off-campus phone, dial 413-584-2700.

  2. Say the name of the person or department you wish to reach.

  3. The system will attempt to match your request to its database.  If it finds a probable match, it will say the name of the person or department, and the extension it is transferring to, before it transfers the call.

  4. If the system does not recognize a name you request or makes an incorrect match, simply say "Cancel" and try again.

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Recording your own name prompt

Instead of relying on the name prompt generated by the system, which uses the version of your name listed in the Banner system, you can record your own name prompt to be played during the transfer. This improves the overall effectiveness of the system and ensures correct pronunciation of your name.

To record your own name prompt:

  1. Dial extension 4142.

  2. Say "Administration"

  3. Follow the voice prompts.  Use your 9-digit Smith ID number (e.g., 990123456) as both your User ID and Password.

  4. When recording your name, speak only your name. Do not include any greeting, instructions, comments, or your extension number. You can use the name you are commonly known by, even if it differs from the current prompt.

  5. Be sure to follow the prompts to the end, where you can indicate whether you accept your recording or wish to re-record.

Note that the Voice Directory allows only a limited number of users to record their name simultaneously. If you receive a busy signal from the system, please try again later.

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Copyright © 2015 Smith College Information Technology Services  |  Stoddard Hall   |  Northampton, MA 01063
413.585.4487  |  Questions or comments?  Send us email
 |  Last updated January 10, 2013

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