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Welcome to Smith!  Below are ten important things you should know about using computers at Smith before you arrive on campus. Please follow any directions provided in the order in which they appear.

  1. What is a network username and password?

    Your Smith network username and password allow you to access all primary computer services provided by Smith, including the Smith Portal, Smith Mail, Moodle, BannerWeb (via the Smith Portal), library and lab resources, the wired and wireless networks, and the Smith software download site.

    Because your network username and password are the key to so much of your academic and personal information, remember to never share them with anyone else.

  2. What is my network username?

    Your network username is usually the first letter of your first name (or the first letter of your preferred first name, if you specified one), followed by up to 19 letters of your last name.

    For example, Anna Reyerson’s username is probably: areyerson

    However, if your last name is fairly common, your username may include your middle initial and/or numbers to avoid duplicates. See the More examples section below for typical alternative usernames.

  3. What is my initial network password? 

    Your initial network password is:

    - the last four digits of your 9-digit Smith ID number, followed by
    - the first four letters of your username* with the first letter capitalized, followed by
    - $ (the dollar sign)

    (*If your username has only 3 letters, use those 3 letters with the first one capitalized. See also Case 5 below.)

    For example, if Anna Reyerson’s username is areyerson and her Smith ID number is 991234967, her initial password would be: 4967Arey$ (note first letter capitalized)

    More examples, including alternative usernames:

         Student name: Jane Q. Public
         Smith ID number: 991262324

    Case 1.  Username jpublic is available.

    Username: jpublic (first initial, last name)
    Password: 2324Jpub$

    Case 2. Username jpublic is already in use, student's middle initial is known.

    Username: jqpublic (first and middle initial, last name)
    Password: 2324Jqpu$

    Case 3. Username jpublic is already in use, student's middle initial is not known.

    Username: jpublic24 (first initial, last name, last two digits of ID number)
    Password: 2324Jpub$

    Case 4. Middle initial is known, but username jqpublic is already in use.

    Username: jqpublic24 (first and middle initial, last name, last two digits of ID number)
    Password: 2324Jqpu$

    Case 5. Student has 2-letter last name and no middle initial; extra digits are required to avoid duplicate usernames.

    Student name: Jane Li
    Smith ID number: 991234537

    Username: jli37 (first initial, last name, last 2 digits of ID number)
    Password: 4537Jli3$

  4. Log in to the Smith Portal to test your network username and password.

    Please try this as soon as you can so we can help you resolve any problems with your username and password before you come to campus:

    1. Open a web browser (Google Chrome recommended) and go to:

    2. Log in with your network username and password.

      If your username and password combination doesn’t work, your username may be an exception to the rule. See the More examples section above for other alternatives to try.

    3. If you are still unable to log in, call the User Support Center at (413) 585-4487 for assistance. The USC is open weekdays from 8:00 AM to 4:30 PM EST during the summer.

  5. What is the Smith Portal and why should I use it?

    The Smith Portal is a customized web site that provides easy access to almost all software services provided by Smith from one location, including:
  • Smith Mail:  Please note that Smith Mail is an official communication channel of the college, so you are expected to read all email messages sent to your Smith Mail account by college faculty and staff.

    Smith Mail, powered by Google Apps for Education, is also the gateway to Google Drive, Calendar, Sites, and all the other applications in the Google Apps suite.

  • Moodle: The Moodle course management system is used by many Smith instructors for posting course syllabi, assignments, and readings. Note that your fall semester Moodle courses will not appear in your My Courses list until later in the summer.

  • BannerWeb: After you log in to the portal, click the My Student Info tab, then on any of the functions listed on that tab. Most take you directly into BannerWeb.

    If you click on a function and are immediately logged out of the Portal, it means that your BannerWeb account is currently disabled. Contact the User Support Center by phone (413-585-4487) or email ( and ask to have your BannerWeb account enabled.

  • Box cloud storage: Every Smith student automatically receives 25 Gigabytes of free cloud storage via her Box account.

  • online courses: Every Smith student automatically receives free access to over 1500 online technology courses provided by The range of topics includes Microsoft Office applications, databases, web design, photo editing, video editing, and much more.
We encourage you to explore the Portal and learn more about Smith's technology resources.

  1. Reset your network password.

    Once you know that your username and initial password work properly, please reset your password to a new one of your choice:

    1. Go to:

    2. Enter your username, current password, and preferred new password.

      Note that passwords must be at least 8 characters long and must follow the rules listed on the page.

    3. When your new password is accepted, take the opportunity to click the Choose challenge questions link and set up your password challenge questions.

  2. Windows updates.

    If you have a Windows computer, please install all Important and Critical Windows updates before you come to campus:

    1. From the Control Panel, double-click to open Windows Update.

    2. Click Check for updates, and then wait while Windows looks for the latest updates for your computer.

    3. If any updates are found, click Install updates.

  3. Protection against viruses and malware.

    All students should have anti-malware anti-virus software installed on their computer.

    • Windows 7, VISTA, and XP users: We recommend installing Microsoft Security Essentials, which is free, self-updating, and very easy to install and use, but you may use any similar program you wish.

      Download Microsoft Security Essentials here:

    • Windows 8 users: Microsoft Security Essentials comes pre-installed on your computer under the name Windows Defender, so you're all set.

    • Mac OS users: If you are using OS 10.6 or higher, you already have some virus and malware protection built in to your operating system. If you would like to take additional precautions, ClamXav is a popular free anti-virus solution for the Mac that you can download here:

    In addition, all Windows users should install CCleaner and Malwarebytes Anti-Malware.
    These two free programs help clean up your computer if it is ever compromised by malware. It is much easier to remove malware if these programs are installed on your computer before it is attacked. You can download them here:


  4. Wireless computing at Smith.

    Smith students can access the campus wireless network in every residence house and almost every academic and administrative building. Click here to learn more about connecting to the wireless network.

  5. Buying a new computer?

    If you’re planning to buy a new computer before you come to Smith, visit the the Smith Computer Store web page.

    For any computer you bring to campus, click here for a list of minimum requirements for computers connecting to the Smith network.


Questions? If you have questions about any of the information on this page, please call the Smith User Support Center at 413-585-4487 any weekday between 8:00 AM and 4:30 PM EST or send us email at

For software instructions and tips on a variety of technology topics, click any of the links on the left side of this page and explore the TARA (Technology And Resource Adviser) web site.

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Copyright © 2014 Smith College Information Technology Services  |  Stoddard Hall 11  |  Northampton, MA 01063
413.585.4487  |  Questions or comments?  Send us email
 |  Last updated July 22, 2013

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