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If you just arrived on campus or will be here soon, the information on this page will help you get up and running quickly on the Smith network.

To-Do List

- Update and protect your computer
- Connect to the Smith Network
- Get to know the Smith Portal
- Learn about your room telephone
- Ask questions!
NOT-To-Do List

- Don't share your password
- Don't share files illegally
- Don't install a wireless access point



Windows users: Install all Important and Critical updates.

If you have a Windows computer, be sure to install all Important and Critical Windows updates before you come to campus:

  1. From the Control Panel, double-click to open Windows Update.

  2. Click Check for updates, and then wait while Windows looks for the latest updates for your computer.

  3. If any updates are found, click Install updates.

ALL users: Protect your computer from viruses and malware.

All students should have anti-malware and anti-virus software installed on their computer.

  • Windows 7 users: We recommend Microsoft Security Essentials, which is free, self-updating, and easy to install and use, or any similar program you wish.

    You can download Microsoft Security Essentials here:

  • Windows 8 users: Microsoft Security Essentials comes pre-installed on your computer under the name Windows Defender, so you're all set.

  • Mac OS users: If you are using OS 10.6 or higher, you already have some virus and malware protection built into your operating system. If you would like to take additional precautions, ClamXav is a free popular anti-virus solution for the Mac that you can download here:

We recommend that Windows users also install CCleaner and Malwarebytes Anti-Malware, free software that helps clean up your computer if it is ever compromised by malware. It is much easier to remove malware if you install these programs before your computer is attacked.

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Once you are on campus, follow the steps on the page below to connect your computer to the Eduroam wireless network:

Eduroam connection instructions

If you didn't bring a computer to campus, click here for information about student computer labs.

QUESTIONS?  Call the Smith User Support Center at x4487 or send email to

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After you receive your Smith network username and password, you can access the Smith Portal ( The Portal is a customized web site that provides easy access to almost all software services provided by Smith, including:
  • Smith Mail:  Smith Mail is an official communication channel of the college, so you are expected to read all email messages sent to your Smith Mail account by college faculty and staff.

    Smith Mail, powered by Google Apps for Education, is also the gateway to Google Drive cloud storage, Google Calendar, Google Sites, and all the other applications in the Google Apps suite.

  • Moodle: The Moodle course management system is used by many Smith instructors for posting course syllabi, assignments, and readings. (Note that the next semester's Moodle courses do not typically appear in your My Courses list until shortly before the semester begins.)

  • BannerWeb: To access any of the financial data, class schedules, grades, job time entry sheets, etc., stored in BannerWeb, click the My Student Info tab in the Portal, then on any of the links you see listed. The system will take you directly into BannerWeb.

    If you click on a link and are immediately logged out of the Portal, it means your BannerWeb account is temporarily disabled. Contact the User Support Center by phone (413-585-4487) or email ( to have your BannerWeb account enabled.

  • online courses: Every Smith student receives free access to over 2,000 online technology courses provided by The range of topics covered includes Microsoft Office applications, web design, photo editing, video editing, and much more.

Before the semester gets rolling, take a few minutes to explore the Portal and learn more about Smith's technology resources. Go to, enter your network username and password, and you're on your way.

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Making Calls

On-campus emergencies: Dial 800 for Campus Police
(413-585-2490 on non-campus phones)

On-campus calls:

Dial the 4-digit extension number

Local calls: For a list of exchanges in
the free local calling area, click here.

Dial 9, then the 7-digit number
Toll-free numbers: Dial 9, then 1-8xx-xxx-xxxx

Long Distance and International calls: To place long distance and international calls from your room phone, you must use a calling card or pre-paid card.





Finding Out Your Smith Phone Number

In all residence houses except the five listed below, your room phone number is 413-585-xxxx (4-digit extension). Your 4-digit extension number is on the right side of the phone display, beside the green button.

In Conway House, 12 & 26 Bedford Terrace, and 44 & 54 Green Street, your phone number is 413-582-xxxx (4-digit extension).

For a complete guide to student telephones, click here.

Setting Up Voicemail

Follow these steps to set up voicemail on your room telephone:

  1. Pick up the phone and dial x2074 to access the voicemail system.

  2. Enter your 4-digit extension number (your "voice mailbox" number) and press the # key.

  3. Enter your starting password (111+ your 4-digit extension) and press the # key.

  4. You will hear: "The temporary password assigned by your administrator must be changed.  To access your mailbox, please press 84 and change your password."

  5. Follow the prompts to change your password.

  6. To record an external greeting (optional), press 82 then 1 and follow the prompts.

For a complete guide to the voicemail system, click here.

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  • Don't share your password. Your network password is the gateway to all the personal, financial, and academic information Smith maintains for you, so please help us protect your privacy. For more information, click here.

  • Don't share files illegally. This activity is expressly prohibited by Smith's Acceptable Use of Network Resources policy and can result in penalties imposed by the Recording Industry of America (RIAA) and by Smith. For more information, click here.

    To avoid illegally sharing files, knowingly or unknowingly, disable any illegal peer-to-peer (P2P) file-sharing programs on your computer. For instructions, click here.

  • Don't install a wireless access point. Your access point can disable network service for others around you. For more information, click here.

Thanks for your help in making the Smith network work well for everyone.

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If you have questions about anything on this page, call the User Support Center at 413-585-4487 or send us email at

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Copyright © 2015 Smith College Information Technology Services  |  Stoddard Hall   |  Northampton, MA 01063
413.585.4487  |  Questions or comments?  Send us email
 |  Last updated March 31, 2015

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