CONNECTING TO THE EDUROAM WIRELESS NETWORK
Eduroam (education roaming) is a secure roaming-access service developed for the international research and education community. Eduroam allows Smith students, faculty, researchers, and staff to connect wirelessly to the Internet at Smith and at other participating institutions worldwide. Depending on local policies, Eduroam-enabled users may also be able to use additional resources, such as printers, at visited institutions.
Eduroam began in Europe and is now available in 54 countries. For a list of participating institutions, see: https://www.eduroam.org/index.php?p=where
Important: Before you can use a laptop or device to connect to Eduroam away from Smith, you must first connect to Eduroam on the Smith campus at least once with that same laptop or device. This is because the intial setup requires installing a small program that allows the Eduroam service to recognize your device in a different location.
ITS supports Eduroam connectivity on the following wireless-enabled devices and operating systems:
- Mac OS laptop
- Windows OS laptop
- Android OS device
- Apple iOS device
Important: Many other types of devices may be able to connect to Eduroam using the settings provided in the other devices section at the end of this document, but ITS cannot guarantee service on unsupported hardware.
Step 1. Configure your Eduroam connection (one-time process for each device):
- On the Smith campus, connect your supported laptop or device to the SmithSecure wireless network.
- Go to this address: http://www.smith.edu/eduroam/
- When the Eduroam QuickConnect Wizard opens, follow the instructions on the screen. The instructions may differ depending on the specific laptop or device you're configuring.
Mac laptop users: Note that you will need to know your laptop's password to complete the setup process.
To view the setup screens for an Apple iPad, click here.
- Once the configuration process is completed, you should be able to connect to Eduroam with that laptop or device on any participating campus.
Step 2. Connect to Eduroam:
- Choose Eduroam from the list of available wireless networks and log in if prompted.
- If you have problems connecting your device to Eduroam on the Smith campus, contact the User Support Center at x4487 and let them know your location and the type of device you are using.
- On the screen below, click on the Smith Eduroam profile link.
- On the next screen (not shown), click on the bar with 802.1x profile in it.
- On the next screen, click Install.
- On the next screen, enter your network username followed by @smith.edu
(e.g, firstname.lastname@example.org), then click Next.
- On the next screen, enter your network password and click Next.
- On the next screen, click Done.
- In your iPad Settings, under Wi-Fi, choose eduroam.
Many devices that aren't recognized by the QuickConnect Wizard may still be able to connect to Eduroam. For those devices, try following general instructions – it might work!
Note: Your device must be able to communicate using the 802.1x protocol. Some older devices (such as older Kindles) do not support this protocol. Check your device documentation.
- Open your device’s wireless settings and look for the eduroam wireless SSID.
- Select the eduroam network.
At this point, depending on your device, you may see a login prompt, a network configuration screen, or both together.
- Here are the settings you should use, where requested:
Username: Use the form email@example.com (e.g., firstname.lastname@example.org)
Password: Enter your Smith network password.
Anonymous identity: If asked for this, enter: email@example.com
Network settings: You may be asked to enter some or all of these settings:
- Authentication: Set to WPA2
- Data Encryption: Set to AES
- EAP type or method: Set to PEAP or EAP/PEAP
- Authentication: Set to WPA2
- Select Finish or Connect (or similar).
What if my device still won't connect?
- Make sure you have included @smith.edu with your username (e.g., firstname.lastname@example.org).
- Make sure you have entered your Smith network password.
- Double-check your network settings. If your device does not support the network settings listed on this, it may not be able to connect. Refer to your device documentation.
- Try a Google search for your device plus "eduroam" to see if others have found a way to connect.