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CONNECTING TO THE EDUROAM WIRELESS NETWORK


Connecting an Apple iOS or Android system
Connecting a Windows-based system
Connecting other types of devices
About Eduroam


Important
Updates:

  • Any user who has followed the instructions on this page and is still unable to connect to Eduroam can come to the User Support Center in Stoddard Hall 23 for assistance.

  • Faculty may also get assistance at the Center for Media Production (Alumnae Gym Level C), ETS Computer Lab (Seelye Hall Lower Level), or CATS offices (Bass Hall First Floor).

  • Accept Eduroam certificate if prompted. Our Eduroam certificate has recently been updated, which may cause some devices to default to another network and/or ask you to accept the new certificate. If prompted, confirm that you are still on the Eduroam wireless network and accept the new certificate.

  • If you plan to use Eduroam in a non-Smith location, be sure to connect your traveling laptop or device to Eduroam on the Smith campus at least once before you travel. This will ensure that your Eduroam connection works properly in a supported environment.



Connecting an Apple iOS or Android-based system

Mac LAPTOP users: Please start here:

  • Your laptop must be running a minimum of Mac OS X Lion (version 10.7).

  • If you have connected to Eduroam before at Smith or on any other campus, please remove all old Eduroam entries from your Keychain Access file before proceeding.

    To open the keychain file, click the magnifying glass icon in your menu bar and enter "keychain" in the Spotlight search box.

To connect an Apple iOS or Android-based system to Eduroam:

  1. Select Eduroam from the list of available wireless networks.

  2. Mac laptop users: If prompted for a password to accept a certificate or install software, enter the password you use when you start up your computer.

  3. If prompted for your Eduroam username:

    1. Smith users: Enter your full Smith email address (username@smith.edu).

    2. Amherst, Hampshire, and Mount Holyoke visitors: Enter your home college email address.

    3. UMass visitors: Condense your UMass email address to: username@umass.edu

    4. Auditors, NHS students, and others with Smith-provided credentials:
      Enter your Smith-provided username followed by @smith.edu.

      Example: o-sjones@smith.edu


    5. Other visitors: If your home campus uses Eduroam, enter your home campus credentials.

  4. If prompted for your Eduroam password, enter your Smith network password (Smith users) or your known Eduroam password (non-Smith users). Note that the password prompt may say: Enter the password for "Eduroam."

    Smith users: If your password is not accepted, you may need to reset it on the Change Password page before proceeding.

  5. If you are still unable to connect, try the alternate process for Windows-based systems below.

Note: If you reset your network password, you may be prompted to repeat the login process the next time you connect to Eduroam.

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Connecting a Windows-based system


If you are using a Windows laptop, Windows OS device, or are unable to connect with an Apple device, follow these steps to use the Aruba Quick Connect Wizard:

  1. Connect to the SmithGuest network and enter your email address when prompted.

  2. Complete the following one-time process* for each device:

    1. Open a browser and go to: http://www.smith.edu/eduroam

    2. Click Start to download the ArubaQuickConnect.exe program, then click the program to launch it.

    3. If the program won't run, save it to your desktop, then right-click on it and choose Run as Administrator.

    4. Mac users: If you encounter Java errors when you try to install or run the Wizard, please take your laptop to the User Support Center during its open hours, Monday-Friday 8-5.

    5. If you see a security prompt, click Yes or OK to allow the process to continue.

    6. Mac laptop users: If prompted for a password to accept a certificate or install software, enter the password you use when you start up your computer.

    7. When the Aruba Networks QuickConnect Wizard opens, follow the instructions on the screen and enter your network username and password if requested. Note that the instructions you see may differ depending on the specific laptop or device you are configuring.

    8. When the configuration process is complete, click Connect.

  3. Select Eduroam from your list of available wireless networks.

  4. If prompted for your Eduroam username:

    1. Smith students, faculty, and staff: Enter your full Smith email address (username@smith.edu).

    2. Auditors, NHS students, and others with Smith-provided credentials:
      Enter your Smith-provided username followed by @smith.edu.

      Example: o-sjones@smith.edu


    3. Other visitors: If your home campus uses Eduroam and you have already connected there at least once, enter your home campus credentials.

  5. If prompted for your Eduroam password, enter your Smith network password (Smith users) or your known Eduroam password (other users). Note that the password prompt may say: Enter the password for "Eduroam."

    Smith users: If your password is not accepted, you may need to reset it on the Change Password page before proceeding.

  6. If asked whether this is a Home or Public network, choose Public.

  7. If you are still unable to connect, try the alternate process for other devices below.

*Note that you will need to repeat step 2 whenever you change your network password.

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Connecting other devices

Many devices that aren't recognized by the QuickConnect Wizard may still be able to connect to Eduroam. For those devices, try the general instructions below – it might work! 

Note: Your device must be able to communicate using the 802.1x protocol. Some older devices (such as older Kindles) do not support this protocol.  Check your device documentation.

  1. Open your device’s wireless settings and look for the eduroam wireless SSID.

  2. Select the eduroam network.

    At this point, depending on your device, you may see a login prompt, a network configuration screen, or both together. 

  3. Here are the settings you should use, where requested:

    Username: Enter your network username followed by @smith.edu
    Example: sjones@smith.edu

    Password: Enter your Smith network password.

    Anonymous identity: If asked for this, enter: anonymous@smith.edu

    Network settings
    : You may be asked to enter some or all of the settings below. Note that different devices may use slightly different terminology.

    1. Authentication: Set to WPA2

    2. Data Encryption: Set to AES

    3. EAP type or method: Set to PEAP or EAP/PEAP

    4. Inner Encryption or Phase 2 authentication: Set to MSCHAPv2

  4. Select Finish or Connect (or similar).

Example: The image below shows the correct settings for a Windows phone.


What if my device still won't connect?

  • Make sure you have included @smith.edu with your username (e.g., sjones@smith.edu).

  • Make sure you have entered your Smith network password.

  • Double-check your network settings. If your device does not support the network settings listed on this page, it may not be able to connect. Refer to your device documentation.

  • Try a Google search for your device name plus "eduroam" to see if others have found a way to connect.

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About Eduroam


Eduroam (education roaming) is a secure roaming-access service developed for the international research and education community. Eduroam is available at all Five Colleges and at educational institutions worldwide. Depending on local policies, Eduroam users may also be able to use additional resources, such as printers, at visited institutions.

For a list and map view of Eduroam locations, click here.

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Copyright © 2015 Smith College Information Technology Services  |  Stoddard Hall 11  |  Northampton, MA 01063
413.585.4487  |  Questions or comments?  Send us email
 |  Last updated April 17, 2015

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