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IMPORTANT: The SmithSecure wireless network will be discontinued at the end of the fall 2014 semester. Eduroam is now the recommended secure wireless network for all Smith users. If you are currently connecting to SmithSecure, please switch to Eduroam instead.

Eduroam (education roaming) is a secure roaming-access service developed for the international research and education community. Eduroam began in Europe and is now available in 69 countries. For a list of locations and participating institutions, click here.

Eduroam allows Smith students, faculty, researchers, and staff to connect wirelessly to the Internet at Smith and at other participating institutions worldwide. Depending on local policies, Eduroam users may also be able to use additional resources, such as printers, at visited institutions.

Important: If you are planning to connect a laptop or device to Eduroam in a non-Smith location, we recommend that you first connect to Eduroam on the Smith campus at least once with that same laptop or device. This is to ensure that your Eduroam connection works properly in a supported environment.

ITS supports Eduroam connectivity on a wide range of wireless-enabled devices and operating systems. Click the appropriate link below for connection instructions:

Connecting with supported Apple iOS and Android-based systems

To connect to Eduroam:

  1. Select Eduroam from the list of available wireless networks.

  2. If prompted for your username:

    1. Smith users: enter your full Smith email address (

    2. Auditors, NHS students, and others with Smith-provided credentials:
      Even though you do not have an actual Smith email address, if prompted for a username during the Eduroam login process, enter: [Smith-provided username]


    3. UMass visitors: Condense your UMass email address to:

  3. If prompted for a password, enter your Smith network password (Smith users) or your known Eduroam password (non-Smith users).

    Note that the password prompt may say: Enter the password for "Eduroam".

  4. If you are unable to connect, try the alternate process for Windows-based systems, below.

Note: If you reset your network password, you may be prompted to repeat the login process the next time you connect to Eduroam.

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Connecting with supported Windows-based systems

If you are using a Windows laptop, Windows OS device, or are unable to connect with an Apple device, follow these steps:

  1. Use the Aruba Networks QuickConnect Wizard to complete the following one-time process for each device:

    1. Open a browser and go to this address:

      (Note that you can complete this step using any wired or wireless network.)

    2. If you receive a security prompt, click Yes or OK to allow the process to continue.

      Mac laptop users: Note that you will need to know your laptop's password to complete the setup process.

    3. When the Aruba Networks QuickConnect Wizard opens, follow the instructions on the screen, providing your network username and password if requested. Note that the instructions may differ depending on the specific laptop or device you are configuring.

    4. When the configuration process is complete, proceed to step 2.

  2. Select Eduroam from the list of available wireless networks.

  3. If prompted for your username, enter your full Smith email address (

    Auditors, NHS students, and visitors with Smith-provided credentials: Even though you do not have an actual Smith email address, when prompted for a username during the Eduroam login process, enter: [Smith-provided username]


    UMass users: Use the condensed version of your email address: [username]

  4. If prompted for a password, enter your Smith network password. (The password prompt may say: Enter the password for "Eduroam".)

  5. If you are still unable to connect, contact the User Support Center at x4487 and let them know your location and the type of device you are using.

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Connecting to other devices

Many devices that aren't recognized by the QuickConnect Wizard may still be able to connect to Eduroam. For those devices, try the general instructions below – it might work! 

Note: Your device must be able to communicate using the 802.1x protocol. Some older devices (such as older Kindles) do not support this protocol.  Check your device documentation.

  1. Open your device’s wireless settings and look for the eduroam wireless SSID.

  2. Select the eduroam network.

    At this point, depending on your device, you may see a login prompt, a network configuration screen, or both together. 

  3. Here are the settings you should use, where requested:

    Username: Use the form (e.g.,

    Password: Enter your Smith network password.

    Anonymous identity: If asked for this, enter:

    Network  settings
    : You may be asked to enter some or all of these settings:

    1. Authentication: Set to WPA2

    2. Data Encryption: Set to AES

    3. EAP type or method: Set to PEAP or EAP/PEAP

  4. Select Finish or Connect (or similar).

What if my device still won't connect?

  • Make sure you have included with your username (e.g.,

  • Make sure you have entered your Smith network password.

  • Double-check your network settings. If your device does not support the network settings listed on this page, it may not be able to connect. Refer to your device documentation.

  • Try a Google search for your device name plus "eduroam" to see if others have found a way to connect.

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Copyright © 2014 Smith College Information Technology Services  |  Stoddard Hall 11  |  Northampton, MA 01063
413.585.4487  |  Questions or comments?  Send us email
 |  Last updated November 6, 2014

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