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TROUBLESHOOTING PDF PROBLEMS

If you have trouble opening a PDF file posted on a Moodle page, it's almost always a problem with the Adobe Reader plugin. Adobe Reader can easily get "out of synch" with your browser and stop opening PDFs within the browser.

Here are some fixes to try:

  1. Installing the latest version of Adobe Reader almost always solves the problem, even if it seems like you just installed it.

    That's because any new updates to your system (including Java, QuickTime, browser, and even Windows updates) that happened after you last installed Adobe Reader can upset the delicate balance and cause the problem to occur again.

    Click here to re-install Adobe Reader and see if that solves the problem.

  2. If it doesn't, try switching to a different web browser. We recommend Mozilla Firefox, which can be downloaded here.

  3. If that doesn't work, set Firefox to always open Adobe PDFs within the Adobe Reader program (so it stops trying to open the file within itself):

    1. On a Windows computer, open Firefox, go to the Tools menu, and select Options.

    2. In the Options window, click the Applications button at the top of the window.

    3. Select Adobe Acrobat Document, and choose Open in Adobe Reader from the drop-down menu that appears to its right.

  4. If you still can't open the PDF file, call the User Support Center at 585-4487 or send email to 4its@smith.edu. If you use email, be sure to tell us which document in which Moodle course you are unable to open.



 

 


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 |  Last updated January 10, 2013

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