FAQS ABOUT THE GROUPWISE DESKTOP CLIENT FOR MACS
The list below is a compilation of the most frequently-asked questions about the GroupWise desktop client for the Macintosh.
How can I retract a sent message?
How can I tell if an email message was sent
or opened?
How do I delete incorrect addresses that keep reappearing?
How do I change the sort order or add a column heading?
Can I change the default font size for my messages?
How do I change the
default web browser for links?
How do I change the default email client?
GroupWise cannot connect to the server. What should
I do?
Retract
a Sent Message
Messages you send to other Smith GroupWise users can be retracted if the recipient has not yet opened the message. Messages sent to recipients outside Smith's GroupWise system cannot be retracted.
- Open the Sent Items folder.
- Click on the item you want to retract and press Delete
(Mac laptop users: function + delete).
- Select Recipient's Mailbox to delete the
item from their mailbox only, OR select All
Mailboxes to delete
the item from both your mailbox and theirs.
- Click OK.
Message Properties
At some point, you may wish to check whether an email was delivered to a recipient, and whether it was opened and read. GroupWise provides a way to do this for messages sent to people within Smith's GroupWise system.
- Open the Sent Items folder.
- Locate the message you want to check on.
- Place your mouse pointer over the sent mail icon next to the
message, hold down the Control key, and click on
the message. Select Properties from the drop-down menu.
- You may need to scroll down to see all details depending on the length of the property sheet.
From the property sheet, you can confirm the users a message was sent to, if and when it was delivered, and whether it was opened or deleted. In the example below, the message was delivered to five recipients on 9/11/2007 at 2:34 PM, but they opened it at different times.
Changing
the GroupWise Message Font
You can change the default font for composing or reading messages.
- From the GroupWise menu, select Preferences then General.
- From the Default
Compose View & Font make
the selection either Plain Text or HTML then
change the font and size to your preference.
- From the Default
Read View & Font select
either Plain Text or HTML. Note that the HTML does not have
a font field to select from. It will be the font from
the sender.
Color-Coding
Items
Color Coding and Categories are not availabe for the Mac GroupWise desktop client.
Deleting Incorrect Addresses that Reappear
We have all made mistakes when it comes to addressing an email message but the bad address does not have to come back to haunt us. We have to delete the bad address from the Frequent Contacts Address book.
- Open the Address Book.
- Select the Frequent Contacts
Book on the left-hand side.
- In the Look For: text
box, start typing the bad address. The search feature should
highlight the bad addres. Select the bad address and press
the delete key. (On a full-sized keyboard, the
delete key is next to the end key. On a laptop, press down fn and
delete at the same time. The delete key next to the + key and above
the \ will not work.)
- GroupWise will ask you if you want to delete the Address Book item, click Yes.
Sorting Mail
The column
headings in your Mailbox allow you to quickly sort your mail or show
additional information.
The heading with the arrow symbol is the current
"sort by" heading. In the example below, messages
are sorted by Date in ascending order. To quickly change the
sort-order to descending, click on the column name again. when
looking for a specific email message.Try
clicking on the From or Subject to sort by
Most users view three column headings, From or Name, Subject and the Date the message was received. There are other columns of information you may want to view or sometimes we even lose a column heading.
- Hold down the Control key and click with
your mouse on a column heading. Select More Columns from
the menu.
- This window displays the Available columns and Selected columns. For
example if you would like to know the size of the email message
and attachment, select Size.
- Click the Add button, this moves the Available column
to the Selected side. To change the
column position use the column position Up and Down buttons.
- To remove a column, highlight a column heading on the Selected Column side then click the Remove button.
Set or Change the Default Web Browser
The default web browser is the browser that opens when you click on a web link in a message.
- Open Safari.
- From the Safari menu, choose Preferences.
- Under the General tab, use the Default Web Browser drop-down menu to choose your preferred web browser.
Set or Change the Default Email Client
The default email client is the program that opens when you click on a mailto: link (an email address) in a webpage.
- Open Apple Mail.
If you have never used Apple Mail before, it will prompt you to setup an account before you can access the Preferences window. Use the GroupWise IMAP settings to setup an account. Once you have setup this account, you can delete it by going to Preferences, then under the Accounts tab, select the account and click on the minus sign at the bottom of the window to delete the account.
- From the Mail menu, choose Preferences.
- Under the General tab, use the Default
Email Reader drop-down menu to choose your preferred
email client.
- Now you can close the Preferences window and quit Apple Mail.
Connecting to GroupWise From Off-Campus
When you are not on the Smith Campus, GroupWise might have trouble automatically connecting to the server. You will need to supply an IP address as follows:
- Open GroupWise.
- The Novell GroupWise Startup window will open,
as shown below.
- Enter your GroupWise User ID (username)
and Password. In
the Address field, enter the appropriate number
from the list below:
Faculty: 131.229.64.43 Staff: 131.229.64.50
Students:
Based on the first letter of your username, use:A-D 131.229.64.123 E-J 131.229.64.151 K-M 131.229.64.117 N-Z 131.229.64.103
- Click OK to launch the program.
