Installing the GroupWise Desktop Client

GroupWise is the recommended email program for all Smith students, staff, and faculty.  All on-campus students, staff, and faculty should follow the instructions below to download and install the GroupWise desktop client.

In addition, we encourage all off-campus students, staff, and faculty with a high-speed Internet connection to install and use the GroupWise desktop client for their email.

To install the GroupWise desktop client, you will need:

• A computer running Windows 98, ME, 2000, or XP.
  

• A high-speed Internet connection.  All on-campus students, staff, and faculty have this capability through the built-in dataport in their residence house or office. If you are off-campus, you will need a cable modem, satellite link, or DSL service for the desktop client to function properly..
  

Mac OS 10.x users : There is currently no version of the GroupWise desktop client for Mac OS 10. Until one is available, we recommend accessing your email using GroupWise WebAccess or MacMail. For information about MacMail, see: www.smith.edu/its/tara/groupwise/macmail.html

For desktop client installation instructions, click on the link for your operating system:

Windows 98/ME/2000/XP
Troubleshooting guide


Installing GroupWise 6.5 for Windows 98/ME/2000/XP

1. Close all open applications.
   
   
2. Open a browser window and go to: http://www.smith.edu/its/smithsoftware
   
   
3. On the Login page, enter the username and password specified on the page and click OK.
   
   
4. On the Software Downloads page, click on the link for your preferred version of GroupWise (Windows/English only, Windows/All languages, or Mac OS 9.x).
   
   
5. In the File Download window, click Open to begin the download.
   
   
6. The program will take from 15 to 45 minutes to download, depending on the version you chose.
   
   
7. Once the files have been downloaded, the GroupWise installer will begin running automatically. 
   
   If you are asked to reboot your system during the installation, please do so. The installation will resurme where it left off.
   
   
8. When the installation is complete, you can launch Groupwise anytime by clicking on the Groupwise icon on your desktop.
   
   

Additional Instructions for Off-campus Users

When the installation is complete, right-click on the GroupWise icon on your desktop and select Properties from the pop-up menu.

1. In the Target field, you should see the following text:
   c:\novell\groupwise\grpwise.exe
   
   
2. For everyone except Division 1 faculty and staff:  Add the following text to that line, beginning with a space:
   
     /@u-username /ipa-131.229.64.123
   
   Be sure to include a space in front of every "/" character, including one at the beginning to separate the .exe from the new text.
   
   Also, be sure to replace username with your own GroupWise username (e.g., pjohnson):
   
   
   Division 1 Faculty & Staff: Add the following text to the line, beginning with a space:
   
     /@u-username /ipa-131.229.64.43
   
   
3. The text in the Target field should now read something like this:
   
   c:\novell\groupwise\grpwise.exe /@u-pjohnson /ipa-131.229.64.123
   
   (or ".43" for Division 1 faculty and staff)
   
4. Click OK to save these changes. 
   
   
5. You should now be able to launch GroupWise by clicking on the GroupWise icon on your desktop.
   

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Troubleshooting Guide

When I click on the GroupWise icon on my desktop, I don't get the Novell GroupWise Startup window. Instead, I get the GroupWise Password window.

1. In the GroupWise Password window, enter an incorrect password twice. This will bring up the Novell GroupWise Startup window.
   
   
2. Enter your GroupWise username and correct password.
   
   
3. In the IP Address box, enter: 131.229.64.102
   
   
4. If you are still unable to access your email, call the User Support Center at x4487 for further assistance.
   

When I enter my GroupWise username and password, I get an error message saying that my password is not correct.

1. Open Netscape or Internet Explorer.
   
   
2. Go to the Smith homepage and click on the GroupWise Web link in the lower right.
   
   
3. On the GroupWise WebAccess login screen, enter your GroupWise username and password.
   
   
4. If you cannot access your email through GroupWise WebAccess, call the User Support Center at x4487.
   
   
5. If you can access your email through GroupWise WebAccess:
   
   
   1. Close your browser and double-click on the GroupWise icon on your desktop.
      
      
   2. Enter an incorrect password twice to bring up the Novell GroupWise Startup window.
      
      
   3. Verify that your username and password are exactly as you entered them for GroupWise WebAccess. Verify that the IP Address is 131.229.64.102 and the port is 1677. Click OK .
      
      
   4. If you are still unable to access your email, call the User Support Center at x4487 for further assistance.

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