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In Google Apps, mail, contact management, and calendar functions are handled by separate Mail, Contact, and Calendar apps accessed from the top menu bar.

The information below provides an introduction to Smith Mail, Smith's version of Google Mail.

Where do I start?
Quickstart guides and videos from Google
Frequently-asked questions

Where do I start?

To get started, open Chrome (or any other browser) and go to to sign in to your Smith Mail account.

After you log in,
your starting view will always be your Inbox. Your folder/label list is on the left and your message list is on the right, with any unread messages in bold at the top.

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Quickstart Guides from Google Quickstart Videos from Google

Sending, replying, and other basics

Create your signature, labels, and filters

Create groups and mailing lists

Search and keyboard shortcuts
(PDF courtesy Mary Baldwin College)

Forwarding mail to another account

Gmail tips & tricks

Especially for admin assistants

Gmail overview (1:45 min)

Interactive tour
(requires Adobe Flash Player)

Training videos (1-5 minutes)

Managing your inbox (1 hour)

Note that each of the pages above opens in a separate window.

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Frequently-Asked Questions About Smith Mail

What's the difference between a folder and a label?

Labels do all the work that folders do, but with an added bonus - you can assign multiple labels to any message if it fits more than one of your labels.

When you click on any label in the list on the right of your Mail window, every message with that label will be displayed. To learn more about labels, click here.

What happens when I use the Move function?

When you select one or more messages and click on the Move icon, you will see a list of all your existing labels, and you can create a new label or select an existing one. When you click Done, the Move function attaches the label to your selected message and moves it out of the Inbox and into the archive.

To view a message after you've moved it, you can either search for your message by any key word, click on any label to see all the messages with that label, or click on the All Mail link.  But what if All Mail isn't visible?

How can I display All Mail or Trash or Spam?

By default, these "system labels" are hidden when your account is first created. You can access them anytime by clicking the More button at the bottom of your label list, but if you prefer to keep them visible at the top of your list, here's how:

  1. Click the Options button (gear icon) beside your username and select Mail settings from the menu, as shown below. (You can also get to Settings from the other gear icon on the screen.)

    Note that you can also use this menu to access Mail help.

  2. In the Settings window, click on the Label tab.

  3. In the System label area, click on the show link for the labels you'd like to see.

    Note that you can also choose to hide or show any of the labels you created yourself.
How can I give someone else proxy access to my email?

In Smith Mail, granting proxy access is called delegation. You can grant delegation rights to up to 25 other users.  

Note that you cannot assign different types of rights to different users as you could in GroupWise. Instead, every delegate will have full access to your email and contacts list and can send, reply to, and delete messages from your account.

Any messages sent by someone else from your account will list your name in addition to the other person's name in the From field. For example: Mary Smith (sent by John Jones).

For more information, click here.

Note: Delegating an email account does not delegate your calendar. For more information, see the Calendar Basics page.

How do I create a vacation response?

  1. Click the "gear" icon to open the Settings menu, then click Settings.

  2. On the General tab, scroll down to the Vacation responder section.

  3. Click the Vacation responder on radio button.

  4. Enter the subject and body of your message in the Subject and Message fields.

    Note: If you've enabled a personalized signature in your settings, Smith Mail will automatically append it to the bottom of your vacation response.

  5. If you don't want everyone who emails you to know that you're away from your mail, check the box next to Only send a response to people in my Contacts.

  6. Click Save Changes.

More about vacation responses

Whenever the vacation responder is enabled, you'll see a banner across the top of any Mail page displaying the subject of your vacation response.

  • To stop Smith Mail from automatically sending the response, click End now within the banner.

  • To edit your vacation response, click Vacation settings within the banner.

    Note that every time your edit the subject or body of your vacation response while it remains enabled, Smith Mail will treat it as a new vacation response. This means that even if someone already received your initial vacation response, if they send you another message after you edit the response, they will receive the edited version as well.

  • Note that messages classified as spam and messages addressed to a mailing list you subscribe to will not receive a vacation response.

  • For more information, click here.

Can I change the default font for my Smith Mail messages?

In Google Chrome, go to Settings/Options/Under the Hood/Web Content, then select either a larger or a custom font.

How does Google assign priorities to messages?

Google places a small yellow arrow on some of your incoming messages.  For more information about Googles importance-ranking scheme, click here.

More Getting Started Guides for Smith Mail

The documents below were written by Google and explain how to perform typical mail operations using Smith Mail (Google Mail).

Top 34 FAQs for Google Mail

Introduction to Google Mail
This page mentions business users, but the instructions apply to all users.

Google Mail & Calendar for Power Users

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 |  Last updated July 9, 2014

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